Content Strategy Team Lead

📌 Core Information

🔹 Job Title: Content Strategy Team Lead

🔹 Company: CNX

🔹 Location: IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

🔹 Job Type: Full-Time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: 2025-04-28

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and mentoring a team of 5-10 junior Content Specialists
• Conducting quality audits and content audits to ensure best practices
• Engaging directly with clients to understand their needs and ensure satisfaction
• Collaborating with internal stakeholders to optimize production processes
• Identifying opportunities for team growth and professional development

ASSUMPTION: This role requires a balance of leadership, content expertise, and stakeholder management skills. The ideal candidate will have experience in leading teams and conducting content audits, with a strong focus on quality and continuous improvement.

📋 Key Responsibilities

✅ Lead and mentor a team of 5-10 junior Content Specialists, providing guidance and support as they develop their skills and learn new processes

✅ Conduct quality audits and content audits to ensure alignment with best practices and client expectations

✅ Engage directly with clients to understand their needs and ensure their satisfaction with the content delivered

✅ Collaborate with internal stakeholders to develop strategies for optimizing production processes and enhancing overall content quality

✅ Identify opportunities for team growth and professional development, fostering a culture of continuous improvement

✅ Provide actionable insights and recommendations based on audit findings to improve content effectiveness and usability

✅ Utilize content expertise to contribute to the development of best practices and protocols for content management and quality assurance

✅ Manage scorecards to monitor and assess team performance against KPIs, providing timely and constructive feedback to consultants to recognize their achievements and address areas for improvement

✅ Collaborate with other team leadership for process improvement, project efficiency, and additional recommendations to our client

ASSUMPTION: The role involves a mix of strategic planning, hands-on content auditing, and team management. The ideal candidate will be comfortable wearing multiple hats and driving results through their team.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications)

Experience: 5-10 years of experience in content strategy, with at least 2 years in a leadership role

Required Skills:

• Proven leadership and mentoring skills
• Expertise in content quality assurance and auditing
• Strong client management and stakeholder communication skills
• Experience in process optimization and project management
• Fluency in English

Preferred Skills:

• Experience in the IT Services and IT Consulting industry
• Familiarity with content management systems (CMS)
• Knowledge of SEO best practices

ASSUMPTION: Given the role's focus on leadership and content expertise, candidates should have a strong background in content strategy and team management, with a proven track record of driving results.

💰 Compensation & Benefits

Salary Range: INR 15-20 lakhs per annum (Estimated based on industry standards for a mid-level content strategy role in Gurugram)

Benefits:

• Medical, dental, and vision insurance
• Retirement savings plan
• Employee assistance program
• Paid time off and holidays
• Employee discounts and perks

Working Hours: 40 hours per week, with flexible work arrangements available

ASSUMPTION: The salary range is estimated based on industry standards for a mid-level content strategy role in Gurugram. Actual compensation may vary based on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: CNX operates in the IT Services and IT Consulting industry, providing technology and services to power the world's best brands.

Company Size: CNX is a large organization with over 10,000 employees, offering ample opportunities for career growth and development.

Founded: CNX was founded in 1982 and has since grown into a global technology and services leader.

Company Description:

• CNX is a global technology and services leader that powers the world's best brands, today and into the future.
• The company is human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
• CNX specializes in technical support, sales and marketing, outsourcing, call centers, and technology services.

Company Specialties:

• Technical Support
• Sales and Marketing
• Outsourcing
• Call Centers
• Technology Services

Company Website: http://www.concentrix.com

ASSUMPTION: CNX's large size and global presence offer candidates the opportunity to work on diverse projects and gain exposure to various industries and clients.

📊 Role Analysis

Career Level: This role is at the mid-level management tier, offering opportunities for growth and development within the content operations team.

Reporting Structure: The Content Strategy Team Lead reports directly to the Team Content Operations Manager and oversees a team of 5-10 junior Content Specialists.

Work Arrangement: This role is on-site, with flexible work arrangements available. The team may work together in the office or collaborate remotely, depending on project requirements and team preferences.

Growth Opportunities:

• Progression to a senior leadership role within the content operations team
• Expansion into other areas of the business, such as project management or client relations
• Development of specialized skills in content strategy, auditing, or management

ASSUMPTION: Given CNX's large size and diverse range of services, there are ample opportunities for career growth and development within the organization.

🌍 Location & Work Environment

Office Type: CNX's office in Gurugram is a modern, collaborative workspace designed to foster innovation and productivity.

Office Location(s): IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Geographic Context:

• Gurugram is a major IT hub and one of the largest cities in India, offering ample opportunities for professional growth and development.
• The city is well-connected by road, rail, and air, making it easily accessible from other major cities in India and abroad.
• Gurugram offers a mix of urban and suburban living, with numerous residential options, shopping centers, and entertainment venues.

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with flexible hours available based on project requirements and team needs.

ASSUMPTION: The office environment at CNX is designed to be collaborative and innovative, with ample opportunities for team members to connect and grow together.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the hiring manager
• In-depth interview with the team content operations manager and other team members
• Final interview with the director of content operations
• Background check and offer extension

Key Assessment Areas:

• Content strategy and auditing expertise
• Leadership and mentoring skills
• Client management and stakeholder communication
• Process optimization and project management
• Cultural fit and alignment with CNX's values

Application Tips:

• Tailor your resume and cover letter to highlight your content strategy, leadership, and client management experience.
• Prepare examples of content audits you've conducted and the results you achieved.
• Demonstrate your understanding of CNX's business and how your skills and experience align with the role's requirements.

ATS Keywords: Content Strategy, Team Lead, Content Auditing, Quality Assurance, Client Management, Stakeholder Communication, Process Optimization, Project Management, Mentoring, Leadership

ASSUMPTION: The application process at CNX is designed to assess candidates' technical skills, leadership potential, and cultural fit. Applicants should be prepared to demonstrate their expertise and provide concrete examples of their achievements.

🛠️ Tools & Technologies

• Content management systems (CMS)
• Project management tools (e.g., Asana, Trello, Jira)
• Collaboration platforms (e.g., Microsoft Teams, Slack)
• Analytics and reporting tools (e.g., Google Analytics, Tableau)

ASSUMPTION: The specific tools and technologies used may vary depending on the project and client requirements. Candidates should be comfortable learning and adapting to new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Respectful

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on continuous improvement
• Adaptable and open to feedback
• Comfortable working in a fast-paced, dynamic environment

Self-Assessment Questions:

• Do you thrive in a collaborative, team-oriented environment?
• Are you comfortable providing and receiving feedback to drive continuous improvement?
• Can you adapt to a fast-paced, dynamic work environment and manage multiple priorities effectively?

ASSUMPTION: CNX values candidates who are customer-centric, innovative, collaborative, accountable, and respectful. Applicants should be prepared to demonstrate their alignment with these values and provide examples of how they have embodied them in their previous roles.

⚠️ Potential Challenges

• Managing a team with varying levels of experience and skillsets
• Balancing the need for quality and efficiency in content production
• Adapting to the unique requirements and expectations of diverse clients
• Keeping up with the latest trends and best practices in content strategy and auditing

ASSUMPTION: The role of Content Strategy Team Lead presents several challenges, including managing a diverse team, balancing quality and efficiency, and adapting to client-specific requirements. Successful candidates will be able to navigate these challenges effectively and drive results through their team.

📈 Similar Roles Comparison

• Unlike other content strategy roles, this position focuses on leading a team of junior content specialists and driving results through mentoring and guidance.
• In the IT Services and IT Consulting industry, content strategy roles often involve working with diverse clients and managing projects with tight deadlines.
• Career progression in this role may include moving into a senior leadership position within the content operations team or expanding into other areas of the business, such as project management or client relations.

ASSUMPTION: This role is unique in its focus on team leadership and mentoring within the content operations team. Candidates should be prepared to demonstrate their leadership skills and experience driving results through their team.

📝 Sample Projects

• Conducting a comprehensive content audit for a Fortune 500 company and developing a strategic plan to improve content quality and usability
• Leading a team of content specialists in creating and implementing a content governance framework for a global e-commerce platform
• Managing a team of content specialists in developing and executing a content marketing strategy for a B2B technology company, resulting in a 30% increase in website traffic and a 20% increase in leads generated

ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges faced by a Content Strategy Team Lead. Candidates should be prepared to provide examples of their own achievements in similar projects.

❓ Key Questions to Ask During Interview

• Can you describe the team I will be leading and their current level of experience and skillsets?
• How does this role fit into the broader content operations team and the organization as a whole?
• What are the most significant challenges facing the content operations team currently, and how can this role help address them?
• How does CNX support the professional development and growth of its team members?
• What are the key performance indicators (KPIs) for this role, and how will my success be measured?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the organization, as well as assess their fit for the position and potential for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your content strategy, leadership, and client management experience.
• Prepare examples of content audits you've conducted and the results you achieved.
• Demonstrate your understanding of CNX's business and how your skills and experience align with the role's requirements.
• Follow up with the hiring manager one week after submitting your application to express your interest in the role and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.