Content Support Analyst

📌 Core Information

🔹 Job Title: Content Support Analyst

🔹 Company: AlphaSense

🔹 Location: Mumbai, Maharashtra, India

🔹 Job Type: On-site

🔹 Category: Software Development

🔹 Date Posted: April 8, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Handling content-related issues and inquiries
• Efficient ticketing and distribution for resolution
• Communicating with requestors regarding resolution timelines
• Contributing to content quality and user experience improvement

ASSUMPTION: This role requires strong problem-solving skills, attention to detail, and excellent communication skills. Familiarity with content issues and workflows is beneficial but not required as training will be provided.

📋 Key Responsibilities

✅ Gain an in-depth understanding of content issues, workflows, and resolution tools

✅ Efficiently ticket all inbound requests, ensuring accurate categorization and prioritization

✅ Learn about varied departments, inner-workings, and distribute tickets to appropriate teams or individuals for resolution, monitoring progress to ensure timely action

✅ Directly address and resolve issues related to 3rd Party Vendor Data and inbound General Inquiries

✅ Communicate effectively with requestors, providing updates on ticket status, expected resolution timelines, and final outcomes

✅ Actively engage with the Manager/Team Lead to monitor issue trends, contributing to reports for Issue Trend Reports for Product Managers (PMs), that will inform strategy and development improvements over time

✅ Participate in training and development opportunities to enhance problem-solving skills and content knowledge

✅ Contribute to team meetings and activities, sharing insights and suggestions for process enhancements

ASSUMPTION: This role involves a high volume of inbound requests, requiring the ability to manage time effectively and multitask when necessary.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field

Experience: 0-2 years of relevant experience

Required Skills:

• Proactive problem-solving skills
• Excellent communication skills
• Strong attention to detail
• Ability to multitask and manage time effectively
• Familiarity with ticketing systems (e.g., Jira)

Preferred Skills:

• Prior working experience with client-facing teams
• Intermediate knowledge of broker research and entitlements workflow
• Experience working with ITSM (Jira Tool)

ASSUMPTION: While relevant experience is preferred, AlphaSense is willing to train the right candidate with a strong academic background and the right skill set.

💰 Compensation & Benefits

Salary Range: INR 4,00,000 - 6,00,000 per annum (Estimated based on industry standards for entry-level roles in Mumbai)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off

Working Hours: Full-time (40 hours per week), Monday to Friday

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level roles in Mumbai. The actual salary may vary based on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: AlphaSense operates in the Software Development industry, focusing on market intelligence and search powered by AI.

Company Size: AlphaSense has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: AlphaSense was founded in 2011 and is headquartered in New York City with offices across the globe.

Company Description:

• AlphaSense is trusted by over 4,000 enterprise customers, including a majority of the S&P 500
• The company removes uncertainty from decision-making by delivering relevant insights from a trustworthy universe of public and private content
• AlphaSense acquired Tegus in 2024, advancing its mission to empower professionals through AI-driven market intelligence

Company Specialties:

• Semantic search
• Investment research
• Company research
• Competitive intelligence
• Market intelligence
• Sentiment analysis
• Equity research
• Market research
• Corporate strategy

Company Website: alpha-sense.com

ASSUMPTION: AlphaSense's focus on AI-driven market intelligence and its extensive client base make it an attractive employer for professionals seeking to work in a dynamic and innovative environment.

📊 Role Analysis

Career Level: This role is an entry-level to mid-level position with opportunities for growth and career advancement within the company.

Reporting Structure: The Content Support Analyst will report directly to the Content Support Team Lead.

Work Arrangement: This is an on-site role with the possibility of hybrid or remote work in the future, depending on the company's policies and the candidate's performance.

Growth Opportunities:

• Advancement to senior roles within the Content Support team
• Transition to other departments, such as Product Management or Data Analysis, based on skills and interests
• Professional development through training and workshops

ASSUMPTION: AlphaSense offers growth opportunities for employees who demonstrate strong performance and a commitment to professional development.

🌍 Location & Work Environment

Office Type: AlphaSense's Mumbai office is a modern, collaborative workspace with state-of-the-art facilities.

Office Location(s): 24 Union Sq E, 6th Floor, New York, New York 10003, US; Itämerenkatu 3 B, 6th floor 00180 Finland, 6th Floor, Helsinki , 00180, FI; One Beacon St, 15th Floor, Boston, MA 02108, US; 1 Poultry, London, EC2R 8EJ, GB; Mindspace Road, Unit no 13, 1st floor, B wing, Paradigm Towers, Mumbai, Maharashtra 400064, IN; Baner Road, S No 288/1A/2, 6th Floor, IQS Tower Opposite Kapil Malhar, Pune, Maharashtra 411045, IN

Geographic Context:

• Mumbai is the capital city of the Indian state of Maharashtra and is known for its vibrant culture, diverse population, and bustling economy
• The city offers a mix of traditional and modern amenities, with numerous opportunities for entertainment, dining, and shopping
• Mumbai has a tropical wet and dry climate, with hot and humid summers and mild, dry winters

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. However, the work schedule may vary depending on the team's needs and the candidate's availability.

ASSUMPTION: AlphaSense's Mumbai office provides a dynamic and collaborative work environment, with opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager and team members
• Final decision and offer

Key Assessment Areas:

• Problem-solving skills
• Communication skills
• Attention to detail
• Time management and multitasking abilities

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork
• Research AlphaSense and the Content Support team to demonstrate your interest and understanding of the company and role

ATS Keywords: Content issues, workflow management, ticketing, vendor support, communication, problem-solving, team collaboration, data analysis

ASSUMPTION: AlphaSense's application process is designed to assess the candidate's skills and cultural fit for the role and the company.

🛠️ Tools & Technologies

• Jira (ticketing system)
• Confluence (knowledge management)
• Slack (team communication)
• Google Workspace (collaboration and productivity)

ASSUMPTION: Familiarity with these tools is not required, as AlphaSense provides training to help new employees get up to speed quickly.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Data-driven
• Accountable

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and open to change

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you a strong communicator with excellent written and verbal skills?
• Do you have a proactive approach to problem-solving and a keen attention to detail?
• Are you comfortable working with data and using tools to manage and analyze information?

ASSUMPTION: AlphaSense values candidates who are a strong cultural fit and align with the company's values and work style.

⚠️ Potential Challenges

• Handling a high volume of inbound requests and managing time effectively
• Working with diverse teams and stakeholders to resolve content-related issues
• Adapting to changes in workflows and processes as the company grows and evolves
• Navigating a dynamic and fast-paced work environment

ASSUMPTION: These challenges can be overcome with strong problem-solving skills, excellent communication, and a proactive approach to learning and adaptation.

📈 Similar Roles Comparison

• Content Support Analyst vs. Customer Support Specialist: Both roles involve handling inbound requests and resolving issues, but the Content Support Analyst focuses specifically on content-related issues and workflows
• Industry-specific context: AlphaSense operates in the market intelligence and software development industries, requiring a strong understanding of content issues and workflows specific to these fields
• Career path comparison: The Content Support Analyst role can lead to advancement within the Content Support team or transition to other departments, such as Product Management or Data Analysis, based on skills and interests

ASSUMPTION: While there may be similarities between the Content Support Analyst role and other customer support roles, the unique aspects of this position require a specific skill set and understanding of content issues and workflows.

📝 Sample Projects

• Improving the ticketing process for content-related issues by implementing automation and streamlining workflows
• Analyzing content trends and patterns to identify opportunities for improvement and enhancement
• Collaborating with cross-functional teams to resolve complex content-related issues and improve user experience

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for growth and development within the Content Support Analyst role.

❓ Key Questions to Ask During Interview

• What are the most common content-related issues that the team faces, and how do you approach resolving them?
• How does the Content Support team collaborate with other departments to resolve issues and improve content quality?
• What opportunities are there for professional development and growth within the Content Support team and the company as a whole?
• How does AlphaSense support work-life balance for its employees?
• What is the company's approach to diversity, equity, and inclusion, and how does that manifest in the day-to-day work environment?

ASSUMPTION: Asking these questions demonstrates your interest in the role and the company, and provides valuable insights into the work environment and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through AlphaSense's Careers page
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork
• Research AlphaSense and the Content Support team to demonstrate your interest and understanding of the company and role
• Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.