Content Support Analyst I

📌 Core Information

🔹 Job Title: Content Support Analyst I

🔹 Company: AlphaSense

🔹 Location: Mumbai, Maharashtra, India

🔹 Job Type: On-site

🔹 Category: Software Development

🔹 Date Posted: April 4, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Handling content-related issues and inquiries as the first point of contact
• Efficiently ticketing and distributing inbound requests for resolution
• Communicating effectively with requestors regarding resolution timelines
• Contributing to continuous improvement of content quality and user experience

ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work well under pressure. Familiarity with ITSM tools like Jira is beneficial but not required.

📋 Key Responsibilities

✅ Gain an in-depth understanding of content issues, workflows, and resolution tools

✅ Efficiently ticket all inbound requests, ensuring accurate categorization and prioritization

✅ Learn about varied departments, inner-workings, and distribute tickets to appropriate teams or individuals for resolution, monitoring progress to ensure timely action

✅ Directly address and resolve issues related to 3rd Party Vendor Data and inbound General Inquiries

✅ Communicate effectively with requestors, providing updates on ticket status, expected resolution timelines, and final outcomes

✅ Actively engage with the Manager/Team Lead to monitor issue trends, contributing to reports for Product Managers (PMs) that will inform strategy and development improvements over time

✅ Participate in training and development opportunities to enhance problem-solving skills and content knowledge

✅ Contribute to team meetings and activities, sharing insights and suggestions for process enhancements

ASSUMPTION: This role involves a high volume of inbound requests, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field

Experience: 0-2 years of relevant experience

Required Skills:

• Excellent communication skills in English
• Strong problem-solving skills
• Ability to work well under pressure
• Familiarity with ITSM tools (Jira preferred)

Preferred Skills:

• Prior working experience with a client-facing team
• Intermediate knowledge of broker research and entitlements workflow

ASSUMPTION: While prior experience in a similar role is preferred, AlphaSense is willing to train the right candidate with the right attitude and skills.

💰 Compensation & Benefits

Salary Range: INR 4,00,000 - 6,00,000 per annum (Estimated based on industry standards for entry-level roles in Mumbai)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Generous PTO policy
• Employee referral bonus

Working Hours: Full-time (40 hours/week), Monday - Friday, with flexibility for occasional remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level roles in Mumbai. Actual compensation may vary based on experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: AlphaSense operates in the Software Development industry, focusing on market intelligence and search built on proven AI.

Company Size: AlphaSense has 1,001-5,000 employees, providing a large and diverse work environment with ample opportunities for growth and learning.

Founded: AlphaSense was founded in 2011 and has since grown to become a trusted platform for market intelligence, serving over 4,000 enterprise customers, including a majority of the S&P 500.

Company Description:

• AlphaSense is a leading AI-driven market intelligence platform, empowering professionals to make smarter decisions by delivering relevant insights from a trustworthy universe of public and private content.
• The company's universe of content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
• AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Company Specialties:

• Semantic search
• Investment research
• Company research
• Competitive intelligence
• Market intelligence
• Sentiment analysis
• Equity research
• Market research
• Corporate strategy

Company Website: www.alpha-sense.com

ASSUMPTION: AlphaSense is a well-established company with a strong reputation in the market intelligence industry. Working here offers opportunities for professional growth and exposure to a wide range of clients and industries.

📊 Role Analysis

Career Level: This role is an entry-level position (Content Support Analyst I) with opportunities for growth and advancement within the company.

Reporting Structure: The Content Support Analyst I will report directly to the Team Lead or Manager of the Content Support team.

Work Arrangement: This role is primarily on-site, with some flexibility for occasional remote work. The work arrangement may include working from the office in Mumbai, Maharashtra, India.

Growth Opportunities:

• Progression to higher-level Content Support Analyst roles with increased responsibilities and compensation
• Transition to other teams or departments within AlphaSense, such as Product, Engineering, or Sales, based on interests and performance
• Opportunities to work on special projects or initiatives, gaining exposure to different aspects of the business

ASSUMPTION: AlphaSense values internal promotions and offers opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: The Mumbai office is a modern, collaborative workspace with a mix of open and private workspaces, designed to foster teamwork and innovation.

Office Location(s): 24 Union Sq E, 6th Floor, New York, New York 10003, US; Itämerenkatu 3 B, 6th floor 00180 Finland, 6th Floor, Helsinki , 00180, FI; One Beacon St, 15th Floor, Boston, MA 02108, US; 1 Poultry, London, EC2R 8EJ, GB; Mindspace Road, Unit no 13, 1st floor, B wing, Paradigm Towers, Mumbai, Maharashtra 400064, IN; Baner Road, S No 288/1A/2, 6th Floor, IQS Tower Opposite Kapil Malhar, Pune, Maharashtra 411045, IN

Geographic Context:

• Mumbai is the capital city of the Indian state of Maharashtra and is the financial, commercial, and entertainment capital of India.
• The city is known for its vibrant culture, diverse population, and bustling economy.
• Mumbai offers a mix of traditional and modern amenities, with a wide range of dining, shopping, and entertainment options.

Work Schedule: The work schedule for this role is typically Monday - Friday, 9:00 AM - 6:00 PM IST, with a one-hour lunch break. However, the work schedule may vary based on team needs and project requirements.

ASSUMPTION: Working in Mumbai offers a dynamic and multicultural work environment, with ample opportunities for personal and professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• Technical assessment or case study presentation
• In-person or video interview with the hiring manager and team members
• Final decision and offer

Key Assessment Areas:

• Problem-solving skills
• Communication skills
• Attention to detail
• Cultural fit with AlphaSense's values and work environment

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork skills
• Research AlphaSense's products, services, and company culture to demonstrate your interest and understanding of the business

ATS Keywords: Content issues, workflow management, ticketing, vendor support, communication, problem-solving, team collaboration, process enhancement

ASSUMPTION: AlphaSense uses an Applicant Tracking System (ATS) to manage job applications. Including relevant keywords in your resume can help your application get noticed by the system.

🛠️ Tools & Technologies

• Jira (for ticketing and project management)
• Confluence (for knowledge sharing and collaboration)
• Slack (for team communication)
• Google Workspace (for productivity and collaboration)

ASSUMPTION: Familiarity with these tools is not required but would be an asset for this role.

👔 Cultural Fit Considerations

Company Values:

• Client-centric
• Innovative
• Collaborative
• Accountable
• Inclusive

Work Style:

• Fast-paced and dynamic work environment
• Strong focus on teamwork and collaboration
• Opportunities for professional growth and development
• Flexible and adaptable to change

Self-Assessment Questions:

• Do you have strong communication skills and the ability to work well under pressure?
• Are you comfortable working in a fast-paced, dynamic environment with a strong focus on teamwork and collaboration?
• Do you have a proactive approach to problem-solving and a commitment to continuous learning and improvement?

ASSUMPTION: AlphaSense values employees who are proactive, adaptable, and committed to continuous learning and improvement. Candidates who demonstrate these qualities are more likely to succeed in the company's fast-paced and dynamic work environment.

⚠️ Potential Challenges

• High volume of inbound requests, requiring strong organizational skills and the ability to multitask
• Fast-paced work environment that may be challenging for candidates who prefer a more structured or predictable work environment
• Occasional remote work may require self-motivation and discipline to maintain productivity and focus
• Working in a multicultural environment may present unique communication and collaboration challenges

ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• Compared to other Content Support Analyst roles, this position may have a higher volume of inbound requests and a faster-paced work environment
• AlphaSense's focus on AI-driven market intelligence sets it apart from other companies in the industry, offering unique opportunities for professional growth and development
• Career progression in this role may involve transitioning to other teams or departments within AlphaSense, providing opportunities for diverse career paths

ASSUMPTION: While this role may present unique challenges, it also offers unique opportunities for professional growth and development within a dynamic and innovative company.

📝 Sample Projects

• Improving the ticketing process to reduce resolution time and increase client satisfaction
• Developing and implementing a training program for new Content Support Analysts to enhance onboarding and reduce time-to-productivity
• Collaborating with Product and Engineering teams to identify and address content-related issues and opportunities for improvement

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for professional growth and development in this role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does AlphaSense support the professional growth and development of its employees?
• What opportunities are there for collaboration and knowledge-sharing with other teams and departments within AlphaSense?
• How does AlphaSense ensure the quality and accuracy of its content, and what role does this position play in maintaining that quality?
• What are the most rewarding aspects of working at AlphaSense, according to current employees?

ASSUMPTION: Asking these questions demonstrates your interest in the role and commitment to understanding the work environment and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through AlphaSense's Careers page
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and teamwork skills
• Research AlphaSense's products, services, and company culture to demonstrate your interest and understanding of the business
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.