📌 Core Information
🔹 Job Title: Content Support Specialist
🔹 Company: Nestlé Operational Services Worldwide SA
🔹 Location: Linda-a-Velha, Braga
🔹 Job Type: Full-time/Hybrid
🔹 Category: Marketing & Communications
🔹 Date Posted: 2025-04-14
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Acting as the bridge between strategic Digital Marketing briefs and creative agencies
- Ensuring timely delivery of final assets for trigger-based programs
- Advocating for the use of Nestlé's Content Operating Models and Global Solutions
- Managing stakeholder alignment and driving change management
ASSUMPTION: This role requires strong communication, project management, and stakeholder coordination skills to ensure smooth asset delivery and effective execution of HQ's agenda.
📋 Key Responsibilities
✅ Act as the bridge between strategic Digital Marketing briefs from HQ and creative agencies, ensuring timely delivery of final assets
✅ Act as the main point of contact for the brand, ensuring agencies' outputs align with Nespresso's guidelines
✅ Coordinate with agencies to facilitate smooth delivery of assets, managing the back-and-forth process based on agreed creative review rounds
✅ Create and distribute regular performance reports and best practices to offer insights and recommendations
✅ Manage and align with several stakeholders, driving change management and executing HQ's agenda with agencies, localization partners, and markets
ASSUMPTION: This role involves frequent communication with internal and external stakeholders, requiring excellent communication and interpersonal skills.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field
Experience: 3-5 years in digital marketing/eBusiness working with global brands
Required Skills:
- Good knowledge of Digital Marketing and brand marketing
- Experience with CRM brand campaigns
- Proficient English (writing, reading, speaking)
- Proven change management experience
- Excellent communication skills
- Team-oriented mentality and attitude
- Ownership, responsibility, and adaptability
- Result-oriented mindset
- Ability to work independently and predominantly in a remote team
- Proactive and self-driven
Preferred Skills:
- Familiarity with Nestlé's Content Operating Models and Global Solutions
- Experience working with Nespresso or similar brands
ASSUMPTION: Candidates with experience in digital marketing, brand marketing, and CRM brand campaigns are strongly encouraged to apply. Familiarity with Nestlé's Content Operating Models and Global Solutions is a plus.
💰 Compensation & Benefits
Salary Range: €35,000 - €45,000 per year (estimate based on market research for similar roles in Portugal)
Benefits:
- Development of expertise in Nestlé's Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus based on performance
- Meal allowance card
- Flex benefits - choose suitable benefits
- Discounts through the Nestlé Club
Working Hours: Full-time (40 hours/week) with flexible hours and remote work options
ASSUMPTION: The salary range is an estimate based on market research for similar roles in Portugal. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Nestlé is a multinational food and beverage company, operating in the F&B Services industry
Company Size: 10,001+ employees (global headquarters in Vevey, Switzerland)
Founded: 1866 (as Anglo-Swiss Condensed Milk Company)
Company Description:
- World's largest food and beverage company
- Driven by enhancing quality of life through food
- Serves products and services for all stages of life, every moment of the day
- Operates in almost every country worldwide
Company Specialties:
- Coffee and beverages
- Dairy
- Confectionary
- Culinary and frozen food
- Ice cream
- Infant nutrition
- Healthcare nutrition
- Out of home F&B solutions
- Petcare
Company Website: http://www.nestle.com
ASSUMPTION: Nestlé is a well-established, global company with a diverse range of products and a strong presence in the food and beverage industry.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: Reports directly to the Digital Marketing Manager or similar role
Work Arrangement: Full-time with hybrid work arrangement (on-site and remote work)
Growth Opportunities:
- Potential career progression within Nestlé's Shared Services Business
- Possibility to work on international projects and gain exposure to global markets
- Chance to develop expertise in Nestlé's Content Operating Models and Global Solutions
ASSUMPTION: This role offers opportunities for professional growth and development within Nestlé's Shared Services Business.
🌍 Location & Work Environment
Office Type: Hybrid (on-site and remote work)
Office Location(s): Linda-a-Velha, Braga
Geographic Context:
- Linda-a-Velha: A municipality in the Lisbon Metropolitan Area, Portugal
- Braga: A city in the Norte region of Portugal, known for its historical and cultural significance
- Portugal: A southern European country with a Mediterranean climate, known for its rich history, culture, and natural beauty
Work Schedule: Full-time (40 hours/week) with flexible hours and remote work options
ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote work flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with the hiring manager and/or team members
- Final round interview with the relevant director or senior manager
- Background check and onboarding
Key Assessment Areas:
- Digital marketing and brand marketing knowledge
- CRM brand campaign experience
- Communication and interpersonal skills
- Stakeholder management and change management experience
- Alignment with Nestlé's values and company culture
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of Nestlé's Content Operating Models and Global Solutions in your application materials
- Prepare examples of your experience managing stakeholders and driving change management
- Showcase your ability to work independently and in a remote team environment
ATS Keywords: Digital Marketing, Brand Marketing, CRM Brand Campaigns, Change Management, Stakeholder Management, Hybrid Work, Remote Work, Nestlé, Content Operating Models, Global Solutions
ASSUMPTION: Applicants should tailor their application materials to demonstrate their fit for the role and alignment with Nestlé's company culture.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration platforms (e.g., Microsoft Teams, Slack)
- CRM software (e.g., Salesforce, HubSpot)
- Marketing automation tools (e.g., Marketo, Pardot)
ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Respect: Respect for ourselves, others, diversity, and the future
- Excellence: Striving for excellence in all aspects of our work
- Courage: Acting with courage and integrity in all situations
- Togetherness: Working together to achieve our common goals
Work Style:
- Collaborative and team-oriented
- Results-driven and proactive
- Adaptable and resilient
- Open to feedback and continuous learning
Self-Assessment Questions:
- How do you demonstrate respect for diversity and inclusion in your work?
- Can you provide an example of a time when you drove change management in a remote or hybrid team environment?
- How do you ensure the quality and timeliness of deliverables when working with multiple stakeholders?
ASSUMPTION: Applicants should assess their fit with Nestlé's company values and work style to ensure a successful cultural integration.
⚠️ Potential Challenges
- Managing multiple stakeholders with varying priorities and expectations
- Balancing on-site collaboration and remote work effectively
- Keeping up with the fast-paced nature of digital marketing and brand management
- Adapting to changes in Nestlé's Content Operating Models and Global Solutions
- Working in a global organization with diverse teams and cultures
ASSUMPTION: Applicants should be prepared to navigate these potential challenges and demonstrate their ability to thrive in a dynamic, global work environment.
📈 Similar Roles Comparison
- This role is unique in its focus on managing the bridge between strategic Digital Marketing briefs and creative agencies for a global brand
- Similar roles may include Digital Marketing Manager, Brand Marketing Manager, or CRM Campaign Manager, but with a more narrow focus
- Career progression may lead to roles such as Global Content Manager, Digital Marketing Director, or Brand Marketing Director within Nestlé's Shared Services Business
ASSUMPTION: Applicants should understand the unique aspects of this role and how it compares to similar positions in the industry.
📝 Sample Projects
- Managing the delivery of assets for a global Nespresso campaign, ensuring adherence to brand guidelines and timely execution
- Coordinating with agencies to create and implement performance reports and best practices for Nespresso's CRM brand campaigns
- Driving change management to integrate Nestlé's Content Operating Models and Global Solutions into Nespresso's marketing strategy
ASSUMPTION: Applicants should be prepared to provide specific examples of their experience and achievements in similar projects.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does this role contribute to Nestlé's overall marketing strategy and goals?
- What are the key priorities for this role in the first 30-60-90 days?
- How does this role collaborate with other departments and teams within Nestlé's Shared Services Business?
- What opportunities are there for professional growth and development within this role?
ASSUMPTION: Applicants should ask thoughtful questions to demonstrate their interest in the role and alignment with Nestlé's company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your experience managing stakeholders and driving change management
- Showcase your ability to work independently and in a remote team environment
- Follow up with the hiring manager one week after your application submission, expressing your interest in the role and asking about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
