🔹 Job Title: Content Systems Specialist
🔹 Company: GSK
🔹 Location: Research Triangle Park, North Carolina, USA
🔹 Job Type: Full-Time
🔹 Category: Pharmaceuticals
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a strong understanding of the US Promotional Review process and excellent problem-solving skills. The ideal candidate will be comfortable working with global teams and external stakeholders to ensure prompt resolution of complex issues.
✅ Provide technical expertise and support for the US Promotional Review process and approval system
✅ Resolve complex issues and escalate when necessary to ensure prompt resolution
✅ Manage daily support requests from internal and external stakeholders
✅ Create, maintain, and analyze Promotional Review KPI data, identifying and interpreting trends across the enterprise
✅ Inform and guide Content Operations team members of the current Content Lab functionality
✅ Run, analyze, and share Promotional Review metrics to influence reporting capabilities (e.g., Veeva Reporting)
✅ Support innovative capabilities and drive efficiencies within Content Operations (e.g., Smartsheet)
✅ Responsible for the creation and maintenance of essential standard guidance documents to drive effectiveness in the Promotional Review Processes (e.g., Warehouse Material Numbers/GMM Codes, Uploading Unformatted PIs to Content Lab)
ASSUMPTION: This role involves a mix of technical and analytical skills, as well as strong communication and collaboration skills. The ideal candidate will be comfortable working with data and using it to drive informed decision-making.
Education: Bachelor’s Degree or equivalent Pharma experience
Experience: 2-5 years of relevant experience in the pharmaceutical industry
Required Skills:
Preferred Skills:
ASSUMPTION: While a Bachelor’s Degree is preferred, GSK may consider candidates with equivalent Pharma experience. Strong Excel skills and problem-solving abilities are essential for this role.
Salary Range: $70,000 - $100,000 per year (Based on industry standards for a mid-level Content Systems Specialist in the pharmaceutical industry in the Research Triangle Park area)
Benefits:
Working Hours: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM (with flexibility for occasional overtime or remote work as needed)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level Content Systems Specialist in the pharmaceutical industry in the Research Triangle Park area. Actual salary may vary based on experience and performance.
Industry: Pharmaceuticals. GSK is one of the world's leading research-based pharmaceutical and healthcare companies, with a significant presence in the United States.
Company Size: Large (10,001+ employees). GSK offers a large, diverse work environment with opportunities for career growth and development.
Founded: 1715 (as a merger of GlaxoSmithKline and SmithKline Beecham). GSK has a long history of innovation and leadership in the pharmaceutical industry.
Company Description:
Company Specialties:
Company Website: http://www.gsk.com
ASSUMPTION: GSK is a large, established pharmaceutical company with a global presence and a strong focus on innovation and research. The company offers a comprehensive benefits program and opportunities for career growth and development.
Career Level: Mid-level. This role is suitable for candidates with 2-5 years of experience in the pharmaceutical industry.
Reporting Structure: This role reports directly to the Content Operations team and works closely with global Content Lab team members and external stakeholders.
Work Arrangement: On-site, with occasional flexibility for remote work or overtime as needed.
Growth Opportunities:
ASSUMPTION: This role offers opportunities for career growth and development within GSK's Content Operations team or related departments. The ideal candidate will be proactive in seeking out professional development opportunities and taking on new challenges.
Office Type: Corporate office environment with on-site facilities and amenities
Office Location(s): Research Triangle Park, North Carolina, USA
Geographic Context:
Work Schedule: Full-time, typically Monday-Friday, 9:00 AM - 5:00 PM (with flexibility for occasional overtime or remote work as needed)
ASSUMPTION: The Research Triangle Park area offers a vibrant and dynamic work environment, with numerous opportunities for networking and collaboration within the pharmaceutical and biotechnology industries. The office is conveniently located near major highways, providing easy access to the surrounding area.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: US Promotional Review, Content Lab, Veeva Reporting, Smartsheet, KPI analysis, issue resolution, stakeholder management, global collaboration, pharmaceutical industry
ASSUMPTION: The interview process for this role is likely to focus on technical skills and problem-solving abilities, as well as communication and collaboration skills. Candidates should be prepared to discuss their experience with the US Promotional Review process and their understanding of GSK's company values and culture.
ASSUMPTION: This role requires proficiency in Excel at an advanced level, as well as experience with Smartsheet or similar work collaboration tools. Familiarity with Veeva Reporting and Content Lab is also preferred.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: GSK values a diverse and inclusive work environment, with a strong commitment to patient focus and improving patient outcomes. Candidates should be comfortable working in a collaborative, global team environment and have excellent problem-solving skills and the ability to work independently.
ASSUMPTION: This role may present challenges related to working with complex and evolving US Promotional Review processes, managing multiple stakeholders, and keeping up with global team dynamics. Candidates should be comfortable working in a fast-paced, dynamic environment and be adaptable to change.
ASSUMPTION: This role is similar to other Content Operations or Content Systems Specialist roles within the pharmaceutical industry, but may have a broader focus on technical expertise and data analysis. Candidates should be comfortable working in a large, dynamic organization and have a strong understanding of the pharmaceutical industry.
ASSUMPTION: These sample projects illustrate the technical and analytical skills required for this role, as well as the importance of collaboration and communication in driving process improvement and innovation.
ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team dynamics, and the opportunities for professional development and growth. Candidates should be prepared to ask thoughtful and insightful questions that demonstrate their interest in the role and their understanding of GSK's company values and culture.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.