📌 Core Information
🔹 Job Title: Content Writer
🔹 Company: The Farmer’s Dog
🔹 Location: Nashville, Tennessee, United States
🔹 Job Type: On-site
🔹 Category: Manufacturing
🔹 Date Posted: April 4, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating and maintaining help documentation for the customer experience team
- Collaborating with stakeholders to ensure content reflects the latest processes and enhances the overall customer experience
- Partnering cross-functionally on new releases, features, and products to determine content approach and needs
- Developing internal communications for new content or product launches
- Monitoring the effectiveness of the knowledge base and making continuous improvements
ASSUMPTION: This role requires a strong understanding of customer support processes and the ability to translate complex technical language into clear, digestible content.
📋 Key Responsibilities
✅ Develop and maintain help documentation in the knowledge base for the customer experience team
✅ Collaborate with subject matter experts across The Farmer’s Dog to create, audit, maintain, and iterate support content
✅ Partner with stakeholders to help craft email, chat, SMS, and phone responses using approved voice and tone guidelines
✅ Author and package content to meet the needs of the different internal teams that rely on the knowledge base
✅ Follow company editorial guidelines and content templates to ensure consistency across content touchpoints
✅ Develop internal communications for new content or product launches and monitor audience feedback and engagement
✅ Gather and incorporate audience feedback to improve content, increasing the accuracy and findability
✅ Own the day-to-day maintenance and updates of the knowledge base
✅ Stay up to date on industry trends and technological advancements in knowledge management
ASSUMPTION: This role requires strong project management skills and the ability to handle multiple projects concurrently.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, Communications, or a related field
Experience: 2-5 years of experience in content creation or writing, preferably in a customer-focused role
Required Skills:
- Excellent communication and stakeholder management skills
- Demonstrated ability explaining product and policy specific concepts into jargon-free language to customers
- Excellent project and time management skills
- Data-driven approach and ability to identify trends in content performance
- Ability to quickly learn new technologies and user support applications
- Experience with G Suite, project management systems, customer relationship management, and content management systems
Preferred Skills:
- Experience with knowledge management systems
- Familiarity with the pet industry
ASSUMPTION: Candidates with experience in customer support or technical writing may be strongly considered for this role.
💰 Compensation & Benefits
Salary Range: $60,000 - $80,000 per year (based on industry standards for a mid-level content writer in Nashville)
Benefits:
- Dog-friendly office in Nashville
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- Company supported mental health benefits
- 12 week paid parental leave
- Competitive 401k plan with company match
- Flexible PTO
- Discounted fresh food for your pup
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level content writer in Nashville. Actual salary may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: The Farmer’s Dog operates in the manufacturing industry, specifically focusing on pet food production and delivery.
Company Size: The Farmer’s Dog has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: The Farmer’s Dog was founded in 2014, with a mission to radically improve the global pet food industry by providing fresh, healthy food directly to customers’ doors.
Company Description:
- The Farmer’s Dog was created by two dog lovers to improve the pet food industry, starting with a subscription service that sends freshly-made food directly to customers’ doors.
- The company aims to simplify every part of pet care, bettering the lives of the animals who make our lives better.
- The Farmer’s Dog has raised over $150M in funding to help build a company as healthy as the dogs who are eating those meals.
Company Specialties:
- Pet food production and delivery
- Subscription-based business model
- Customer experience and support
Company Website: The Farmer’s Dog Careers
ASSUMPTION: The Farmer’s Dog is a rapidly growing company with a strong focus on customer experience and pet health.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: The Content Writer will report to the Knowledge Manager.
Work Arrangement: On-site, with occasional domestic travel (~10%).
Growth Opportunities:
- As the company continues to grow, there may be opportunities for the Content Writer to take on more responsibilities or move into a management role.
- The Farmer’s Dog encourages internal mobility and offers opportunities for employees to explore different roles within the company.
ASSUMPTION: This role offers opportunities for growth and development within the company as it continues to expand.
🌍 Location & Work Environment
Office Type: The Farmer’s Dog has an in-office culture, with a dog-friendly office in Nashville.
Office Location(s): 214 Sullivan St, New York, New York 10012, US; Nashville, Tennessee, US; Fort Lauderdale, Florida, US
Geographic Context:
- Nashville, Tennessee, US: Known for its vibrant music scene, Nashville offers a unique blend of urban and rural living, with a lower cost of living compared to other major cities in the United States.
- The Farmer’s Dog’s office in Nashville is centrally located, providing easy access to public transportation and nearby amenities.
Work Schedule: Full-time, 40 hours per week, with flexible PTO.
ASSUMPTION: The in-office culture at The Farmer’s Dog fosters deeper connections and engagement among team members.
💼 Interview & Application Insights
Typical Process:
- Submit your application through the provided link
- Phone or video screen with the hiring manager
- On-site or virtual interview with the team
- Final interview with the director or another senior leader
Key Assessment Areas:
- Communication skills and ability to explain complex concepts in simple terms
- Project management skills and ability to handle multiple projects concurrently
- Cultural fit and alignment with The Farmer’s Dog’s values and mission
- Technical writing skills and ability to quickly learn new technologies
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Provide examples of your previous work, such as blog posts, articles, or customer support documentation
- Be prepared to discuss your experience with knowledge management systems and customer support processes
ATS Keywords: Content creation, customer support, technical writing, knowledge management, stakeholder management, project management, customer experience
ASSUMPTION: The interview process at The Farmer’s Dog is designed to assess your communication skills, cultural fit, and technical writing abilities.
🛠️ Tools & Technologies
- G Suite (Google Docs, Sheets, Slides)
- Project management systems (e.g., Asana, Trello, Jira)
- Customer relationship management systems (e.g., Salesforce, HubSpot, Zoho CRM)
- Content management systems (e.g., WordPress, Drupal, Adobe Experience Manager)
- Knowledge management systems (e.g., Confluence, Zendesk Guide, ServiceNow Knowledge Center)
ASSUMPTION: The specific tools and technologies used by The Farmer’s Dog may vary depending on the team and role.
👔 Cultural Fit Considerations
Company Values:
- We’re here for the dogs (and dog people)
- We’re skeptical about everything and precious about nothing
- We consider the customer journey in all of our decisions
- We execute for impact
- We are focused and work without assumption
Work Style:
- The Farmer’s Dog has an in-office culture, with a dog-friendly office in Nashville
- The company encourages collaboration and engagement among team members
- The Farmer’s Dog offers flexible PTO and a competitive benefits package
Self-Assessment Questions:
- Do you thrive in an in-office environment and enjoy working collaboratively with a team?
- Are you comfortable working with dogs in the office and able to maintain a productive work environment?
- Do you have strong project management skills and the ability to handle multiple projects concurrently?
ASSUMPTION: The Farmer’s Dog values a strong work-life balance and offers a flexible work environment to support its employees’ well-being.
⚠️ Potential Challenges
- The role may require occasional domestic travel (~10%), which could be a challenge for those who prefer to work remotely or have personal commitments that make travel difficult.
- The in-office culture at The Farmer’s Dog may not be suitable for individuals who prefer a remote or hybrid work arrangement.
- The role may require working with complex technical or industry-specific language, which could be challenging for those without relevant experience or training.
- The role may require working with tight deadlines and managing multiple projects concurrently, which could be challenging for those who prefer a more structured or predictable work environment.
ASSUMPTION: The potential challenges associated with this role are outweighed by the opportunities for growth, development, and impact within the company.
📈 Similar Roles Comparison
- Content Writer vs. Technical Writer: While both roles involve creating documentation, a Content Writer focuses on creating accessible, easy-to-understand support content for customers, while a Technical Writer focuses on creating detailed, accurate documentation for technical users or internal teams.
- Pet industry context: The Farmer’s Dog operates in the pet industry, which has unique considerations and challenges compared to other industries. Candidates with experience in the pet industry may have a better understanding of the specific needs and challenges of pet owners and their pets.
- Career path comparison: A Content Writer role can serve as a stepping stone to more senior roles within the company, such as Senior Content Writer, Content Manager, or even Director of Content. Alternatively, a Content Writer may choose to transition into a related role, such as Customer Experience Specialist or Technical Writer.
ASSUMPTION: The specific requirements and responsibilities of a Content Writer role may vary depending on the company and industry in which it operates.
📝 Sample Projects
- Creating a comprehensive step-by-step workflow for a new product or feature release
- Developing internal communications for a company-wide initiative or change in policy
- Updating existing support content to reflect changes in processes or procedures
ASSUMPTION: The specific projects assigned to the Content Writer may vary depending on the company’s current initiatives and priorities.
❓ Key Questions to Ask During Interview
- Can you describe the day-to-day responsibilities of the Content Writer role and how it fits into the broader customer experience organization?
- How does the Content Writer team collaborate with other departments, such as product, marketing, or customer support?
- What are the most important qualities and skills you’re looking for in a Content Writer candidate?
- How does The Farmer’s Dog support the professional development and growth of its employees?
- What are the biggest challenges facing the customer experience organization, and how can the Content Writer role help address them?
ASSUMPTION: Asking thoughtful, informed questions during the interview process demonstrates your interest in the role and your commitment to understanding the company’s needs and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through The Farmer’s Dog Careers
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your previous work, such as blog posts, articles, or customer support documentation
- Be prepared to discuss your experience with knowledge management systems and customer support processes
- Follow up with the hiring manager one week after your final interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
