📌 Core Information
🔹 Job Title: Content Writer & Editor (18 months Fixed Term)
🔹 Company: CIBC
🔹 Location: Toronto-81 Bay, 15th Floor
🔹 Job Type: Temporary (Fixed Term)
🔹 Category: Banking
🔹 Date Posted: 2025-05-01
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Designing, writing, and maintaining online documentation for CIBC employees
- Creating various types of documentation, including procedures, policy information, and job aids
- Working closely with internal partners and subject-matter experts to ensure information accuracy and completeness
- Managing documentation projects, providing documentation plans, and work effort estimates
- Improving the employee and client experience by suggesting ways to enhance site navigation, documentation design, and online communications
ASSUMPTION: This role requires a strong background in technical writing or communication, with a focus on creating clear, concise, and user-friendly content for a diverse audience.
📋 Key Responsibilities
✅ Design, write, and maintain online documentation for CIBC employees, including:
- Procedures
- Policy and product information
- Standards and guidelines
- Sales campaign briefs
- News messages
- Job aids
- Other documentation as needed
✅ Manage documentation projects, including:
- Providing documentation plans and work effort estimates
- Prioritizing work to meet timelines
- Analyzing documentation requirements and recommending solutions
✅ Look for opportunities to improve the employee and client experience by:
- Asking for end-user feedback
- Suggesting improvements to site navigation, documentation design, and online communications
- Researching new methods and best practices for documentation
✅ Work closely with internal partners and subject-matter experts to ensure information accuracy and completeness
✅ Work independently and with the team to deliver large communication projects and independently lead small to medium projects
✅ Participate in project meetings, contribute to post-implementation reviews, and support team members by sharing expertise, knowledge, and information
ASSUMPTION: The role may require working with various teams and stakeholders, requiring strong communication and collaboration skills.
🎯 Required Qualifications
Education: Degree or diploma in technical communications or a related field
Experience: 2-5 years of experience as a technical writer or communicator
Required Skills:
- Strong skills in plain language writing and design
- Ability to create content in an online environment using HTML or a related language
- Strong consulting and relationship management skills
- Comfortable working in a fast-paced environment
- Bilingualism in English and French is an asset
Preferred Skills:
- Experience with content management systems
- Knowledge of banking or financial services industry
ASSUMPTION: While not explicitly stated, having experience in a corporate environment or with creating documentation for a diverse audience would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: CAD 65,000 - 85,000 per year (Estimated, based on industry standards for a mid-level content writer in Toronto)
Benefits:
- Competitive compensation
- Banking benefit*
- Wellbeing support
- Employee and family assistance programs
- Social recognition program
Working Hours: 37.5 hours per week, with a hybrid work arrangement (proportion of on-site and remote work to be discussed at interview)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level content writer in Toronto. The actual salary may vary based on the candidate's experience and skills.
*Subject to program terms and conditions
📌 Applicant Insights
🔍 Company Context
Industry: Banking
Company Size: 10,001+ employees
Founded: 1867
Company Description:
- CIBC is a leading Canadian-based global financial institution with a presence in 15 countries
- They offer a full range of financial products and services to 11 million personal banking, business, public sector, and institutional clients
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong
Company Specialties:
- Retail Banking
- Business Banking
- Wealth Management
- Wholesale Banking
Company Website: www.cibc.com
ASSUMPTION: CIBC is a large, established financial institution with a diverse range of products and services, requiring a wide range of content for both internal and external audiences.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: The role reports to the Knowledge Management team within the organization
Work Arrangement: Hybrid (proportion of on-site and remote work to be discussed at interview)
Growth Opportunities:
- Potential to take on more complex projects and mentoring responsibilities
- Opportunities to work with different teams and gain exposure to various aspects of the business
- Possibility to transition to a permanent role, depending on the organization's needs and the employee's performance
ASSUMPTION: As a mid-level role within a large organization, there are opportunities for growth and development, both in terms of skills and career progression.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with a hybrid work arrangement
Office Location(s): CIBC Square, 81 & 141 Bay, Toronto, Ontario, CA
Geographic Context:
- Toronto is a multicultural city with a diverse range of neighborhoods and attractions
- The office is located in the heart of the city's financial district, with easy access to public transportation
- The city offers a wide range of housing options, from urban condos to suburban family homes
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM (with a one-hour lunch break), with flexibility for hybrid workers
ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote work, providing flexibility for employees to manage their personal and professional responsibilities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring team
- Final round interview with the team lead or director
- Background check and offer extension
Key Assessment Areas:
- Writing and editing skills
- Ability to create clear, concise, and user-friendly content
- Understanding of the banking or financial services industry
- Strong communication and collaboration skills
- Adaptability to working in a fast-paced environment
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Provide examples of your writing and editing work, demonstrating your ability to create clear, concise, and user-friendly content
- Prepare for behavioral and scenario-based interview questions that assess your communication, collaboration, and problem-solving skills
- Research CIBC's company culture and values to demonstrate your fit for the organization
ATS Keywords: Content Writer, Technical Writer, Communication, Copy Editing, Plain Language Writing, Digital Content, User Experience, Banking, Financial Services
ASSUMPTION: As a large organization with a structured hiring process, CIBC uses Applicant Tracking Systems (ATS) to manage and streamline the application process. Including relevant keywords in your resume and application materials can help ensure your application is seen by the right people.
🛠️ Tools & Technologies
- Content Management Systems (e.g., Adobe Experience Manager, Sitecore, or similar)
- HTML or related language (e.g., Markdown, reStructuredText)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace ( Docs, Sheets, Slides)
ASSUMPTION: As a content writer and editor, you will be expected to use various tools and technologies to create, manage, and publish content for both internal and external audiences.
👔 Cultural Fit Considerations
Company Values:
- Trust: Acting with integrity and accountability
- Teamwork: Collaborating to achieve common goals
- Accountability: Taking ownership and delivering on commitments
Work Style:
- Collaborative and inclusive
- Focused on delivering results and continuous improvement
- Adaptable and resilient in a fast-paced environment
Self-Assessment Questions:
- How do you demonstrate trust and accountability in your current or previous roles?
- Can you provide an example of a time when you worked collaboratively with a team to achieve a common goal?
- How do you adapt to working in a fast-paced environment, and how do you prioritize your workload to meet deadlines?
ASSUMPTION: CIBC values a strong cultural fit, with an emphasis on trust, teamwork, and accountability. Candidates should be prepared to demonstrate their alignment with these values and work style preferences.
⚠️ Potential Challenges
- Working in a fast-paced environment with tight deadlines and competing priorities
- Managing multiple documentation projects simultaneously
- Navigating a large organization with diverse stakeholders and content requirements
- Adapting to a hybrid work arrangement, balancing on-site collaboration and remote work
ASSUMPTION: As a mid-level role within a large organization, there may be challenges related to managing multiple projects, working with diverse stakeholders, and adapting to a hybrid work arrangement.
📈 Similar Roles Comparison
- Compared to other content writer or technical communicator roles, this position offers:
- Exposure to a wide range of content types and audiences within a large organization
- A hybrid work arrangement, providing flexibility for employees to manage their personal and professional responsibilities
- Opportunities for growth and development within a large, established financial institution
- Industry-specific context:
- Working in the banking or financial services industry requires an understanding of financial products, services, and regulations
- Content must be clear, concise, and user-friendly, with a focus on plain language writing and design
- Collaboration with internal partners and subject-matter experts is essential to ensure information accuracy and completeness
- Career path comparison:
- This role offers a clear path for career progression, from mid-level content writer to senior roles within the organization
- With experience and strong performance, there may be opportunities to transition to a permanent role or take on more complex projects and mentoring responsibilities
ASSUMPTION: While this role shares similarities with other content writer or technical communicator positions, it offers unique opportunities for growth and development within a large, established financial institution.
📝 Sample Projects
- Creating a comprehensive user guide for a new banking product or service
- Developing a series of training modules for employees on a new policy or procedure
- Designing and writing a customer-facing website or mobile application, including user-friendly content and clear calls-to-action
ASSUMPTION: As a content writer and editor, you will be expected to work on a variety of projects, from creating comprehensive user guides to designing and writing customer-facing content.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does this role fit into the organization's long-term goals and strategies?
- What are the most pressing challenges facing the team or organization, and how can this role contribute to addressing them?
- What opportunities are there for professional development and growth within this role?
- How does the organization support work-life balance for employees working in a hybrid arrangement?
ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and the organization, and provides valuable insights into the work environment and team dynamics.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the CIBC careers website
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and scenario-based interview questions that assess your communication, collaboration, and problem-solving skills
- Research CIBC's company culture and values to demonstrate your fit for the organization
- Follow up with the hiring manager or HR representative one week after your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
