CONTRACT Customer Service Representative In Suffern, NY

📌 Core Information

🔹 Job Title: CONTRACT Customer Service Representative

🔹 Company: Aston Carter

🔹 Location: Suffern, New York, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 26, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling both inbound and outbound calls in a fast-paced environment.
• Providing assistance with PPL transfers and addressing consumer inquiries.
• Maintaining comprehensive and accurate records of interactions.
• Collaborating with multiple departments to meet client needs effectively.

ASSUMPTION: This role is likely heavily reliant on swift communication skills and adaptability due to the outbound and inbound nature of the calls, as well as required adherence to records management.

📋 Key Responsibilities

✅ Assist consumers and personal assistants with PPL transfers.

✅ Answer incoming calls promptly and pleasantly.

✅ Respond to missed calls and emails in a timely manner.

✅ Ensure all paperwork is current.

✅ Communicate issues immediately following the process.

✅ Work with all departments to accommodate specific needs and appointments.

✅ Maintain accurate and up-to-date records of all consumer interactions, assessments, and follow-up actions.

ASSUMPTION: Candidates should expect to handle multiple tasks simultaneously while ensuring attention to detail in record maintenance.

🎯 Required Qualifications

Education: Not specified

Experience: 2+ years of customer service experience in a call center environment.

Required Skills:

• Inbound and outbound call handling experience.
• Customer service experience.
• Record-keeping and documentation skills.

Preferred Skills:

• Bilingual proficiency in Cantonese or Korean.

ASSUMPTION: The ability to communicate in Cantonese or Korean is highly valued but not mandatory. Experience with outbound calls is crucial due to the primary nature of tasks.

💰 Compensation & Benefits

Salary Range: $17.00 - $19.00 per hour

Benefits:

• Medical, dental & vision insurance
• 401(k) Retirement Plan available
• Employee Assistance Program

Working Hours: Monday - Thursday: 9:00 AM to 5:00 PM; Friday: 9:00 AM to 1:00 PM.

ASSUMPTION: The provided benefits may only pertain to full-time employees despite the short-term nature of this contract role.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting

Company Size: 1,001-5,000 employees

Founded: 1997

Company Description:

• Provides global talent solutions across multiple sectors.
• Partners with Fortune 500 companies to deliver recruitment services.
• Recognized for excellence in staffing by ClearlyRated.

Company Specialties:

• Accounting and Finance
• Human Resources
• Talent Acquisition

Company Website: http://www.astoncarter.com

ASSUMPTION: The company's specialties suggest a large infrastructure, likely providing considerable resources and support for contract positions.

📊 Role Analysis

Career Level: Entry to mid-level

Reporting Structure: Likely reporting to a Customer Service Manager or Team Lead.

Work Arrangement: Fully on-site, requiring physical presence in Suffern, NY.

Growth Opportunities:

• Potential to transition to full-time roles within the company.
• Development of enhanced communication and customer service skills.
• Experience in a dynamic, high-volume environment.

ASSUMPTION: The short-term contract implies limited immediate upward mobility, but experience gained can fuel longer-term career prospects within Aston Carter or elsewhere.

🌍 Location & Work Environment

Office Type: Cubicle office space

Office Location(s): Suffern, New York

Geographic Context:

• Close proximity to major metropolitan areas provides access to diverse amenities.
• Commutable distance from surrounding towns.
• Potential for traffic congestion depending on the time of day.

Work Schedule: Standard business hours with early finish on Fridays for potential work-life balance.

ASSUMPTION: The office environment could be high-pressure due to the nature of call center work, requiring resilience and adaptability.

💼 Interview & Application Insights

Typical Process:

• Initial application review by HR.
• Phone or in-person interview.
• Potential assessment or aptitude test.

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Bilingual proficiency (if applicable)

Application Tips:

• Highlight previous call center experience.
• Emphasize any bilingual skillsets and adaptability.
• Be prepared to discuss specific scenarios demonstrating your problem-solving skills.

ATS Keywords: Customer Service, Bilingual, Call Handling, Record Keeping

ASSUMPTION: The interview process may be expedited due to the immediate need for contract hires; thus, preparedness is crucial.

🛠️ Tools & Technologies

• Call center management software
• Email management systems
• Recordkeeping databases

ASSUMPTION: Familiarity with CRM tools or similar software can be beneficial, although specific technologies were not detailed in the job description.

👔 Cultural Fit Considerations

Company Values:

• Diversity and Inclusion
• Customer-focused service
• Commitment to excellence

Work Style:

• Fast-paced and dynamic
• Collaborative team environment
• Detail-oriented approach required

Self-Assessment Questions:

• Are you comfortable working in a busy call center environment?
• How do you prioritize tasks in a high-pressure situation?
• Can you effectively communicate under stress?

ASSUMPTION: Given the temporary nature of the position, alignment with high-energy and short-term challenges will be considerable factors.

⚠️ Potential Challenges

• Adjusting quickly to company protocols and systems.
• Managing workload in a potentially loud environment.
• Maintaining high standards of customer service consistently.
• Ability to adapt to fluctuating call volumes.

ASSUMPTION: Candidates may face initial learning curves due to the necessity of rapidly acclimating to the role's demands.

📈 Similar Roles Comparison

• Higher demand for bilingual proficiency may separate this role from other customer service jobs.
• Short-term contract positions might differ in benefits and stability.
• Full on-site requirements contrast with hybrid or fully remote roles offered elsewhere.

ASSUMPTION: The job offers a specialized environment that could provide targeted experience beneficial for certain career pathways.

📝 Sample Projects

• Assisting in the rollout of a new customer service protocol.
• Training new hires on the call center system processes.
• Developing a workflow improvement project to enhance efficiency.

ASSUMPTION: These projects can leverage the candidate’s experience in a similar environment, despite being speculative in the listing.

❓ Key Questions to Ask During Interview

• What are the primary goals for this contract role?
• How is success measured for this position?
• Can you describe the team’s dynamics and collaborative processes?
• What kind of support is available for achieving role objectives?
• Is there a potential transition path to a full-time position following contract completion?

ASSUMPTION: Insightful follow-up questions provide candidates with clarity on role expectations and potential future opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Aston Carter careers page.
• Include an updated resume highlighting relevant experience.
• Prepare for potential follow-up communications from HR.
• Be ready for an initial phone screening.
• Ensure contact details are up-to-date for scheduling interviews.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.