Control Director, Electronic & Voice Communications Surveillance

📌 Core Information

🔹 Job Title: Control Director, Electronic & Voice Communications Surveillance

🔹 Company: Wells Fargo

🔹 Location: Bangalore, Karnātaka, India

🔹 Job Type: On-site

🔹 Category: Marketing Communications (MarCom)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading Communications Surveillance teams in India and the Philippines
• Developing and managing teams focused on delivering complex services
• Overseeing the strategy and execution of risk control processes
• Collaborating with business leaders and compliance partners

ASSUMPTION: The role is designed for an experienced professional accustomed to managing international teams. This highlights the importance of cross-cultural communication skills.

📋 Key Responsibilities

✅ Manage and develop a leadership team for Business Controls functions.

✅ Identify and implement opportunities for process improvement.

✅ Lead the creation of policies and procedures with moderate to high complexity and risk.

✅ Influence and collaborate with senior business leaders and external stakeholders.

✅ Ensure strategic objectives align with allocated resources.

✅ Foster a culture focused on talent development within Business Controls.

ASSUMPTION: Responsibilities suggest a significant emphasis on strategic leadership and integration with various business functions.

🎯 Required Qualifications

Education: Bachelor’s/master’s degree or any professional degree (CA/CS/CFA, etc.)

Experience: Over 8 years in Risk Management or Business Controls, with at least 4 years in a leadership role

Required Skills:

• Risk Management
• Leadership
• Communications Surveillance

Preferred Skills:

• Certification in Operational Risk Management or Enterprise Risk Management
• Experience with Six Sigma or Lean methodologies

ASSUMPTION: Assumes candidates will have a solid foundation in risk management within financial services, augmented by advanced leadership skills.

💰 Compensation & Benefits

Salary Range: Not specified - candidates should expect industry-standard compensation for senior roles in large financial organizations.

Benefits:

• Comprehensive health insurance
• Employee development programs
• Performance bonuses

Working Hours: Standard 40-hour workweek, expectations of strategic flexibility

ASSUMPTION: The compensation package is likely competitive and includes standard benefits typical for senior roles in financial institutions.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services focusing on banking, investments, and mortgages

Company Size: 10,001+ employees - offers a broad range of resources and career advancement opportunities

Founded: 1852 - long-standing history indicates stability and experience in the industry.

Company Description:

• Over $1.9 trillion in assets
• Aims to fulfill customers' financial needs
• Operates extensively in the U.S. and globally

Company Specialties:

• Business Banking
• Consumer Finance
• Commercial Finance

Company Website: http://www.wellsfargo.com

ASSUMPTION: Emphasizes the company's global footprint and strong market position.

📊 Role Analysis

Career Level: Senior executive role requiring strategic oversight and management

Reporting Structure: Reports to Chief Control Executive, collaborates with senior leadership across business units

Work Arrangement: On-site, requiring physical presence in Bangalore

Growth Opportunities:

• Cross-functional leadership
• Influence in policy formation
• Scope for global collaboration

ASSUMPTION: Candidates can expect substantial professional challenges and opportunities for impactful leadership.

🌍 Location & Work Environment

Office Type: Modern office in a metropolitan area

Office Location(s): Bangalore, Karnātaka

Geographic Context:

• Bangalore known as India's tech hub
• Diverse, vibrant city with strong professional opportunities
• Considered a favorable location for career advancement

Work Schedule: Predominantly standard hours with expectations for meetings and collaborations beyond typical hours given the global team

ASSUMPTION: Work environment is conducive to both collaboration and focused individual work.

💼 Interview & Application Insights

Typical Process:

• Submit online application with resume and cover letter
• Initial screening interview
• In-depth interviews with the hiring team

Key Assessment Areas:

• Leadership capabilities
• Strategic risk management
• Communication effectiveness

Application Tips:

• Highlight relevant leadership experience in similar roles
• Demonstrate understanding of risk management frameworks
• Provide examples of effective team management and development

ATS Keywords: Risk Management, Communications Surveillance, Cross-functional Leadership, Process Improvement

ASSUMPTION: Stresses the importance of aligning application materials with the key skills highlighted in the job description.

🛠️ Tools & Technologies

• Communications surveillance platforms
• Enterprise Risk Management software
• Strategic analytics tools

ASSUMPTION: Use of advanced technology platforms specific to surveillance and risk management duties is essential to fulfill job responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Diversity, equity, and inclusion
• Customer satisfaction and financial success
• Innovation and operational excellence

Work Style:

• Collaborative team environments
• Proactive problem solving
• Strong accountability for risk management

Self-Assessment Questions:

• Can you effectively lead and mentor diverse teams?
• How do you handle strategic decision-making in risk-prone situations?
• Are you comfortable working in a complex, matrixed organization?

ASSUMPTION: Recruiting emphasis on cultural alignment, ensuring candidates are well-suited to Wells Fargo's operational ethos and collaborative work environment.

⚠️ Potential Challenges

• Navigating corporate hierarchy in a large firm
• Balancing strategic risk management with operational goals
• Maintaining effectiveness across global locations and teams
• Adapting to enhanced regulatory requirements and controls

ASSUMPTION: Expectation that candidates will face challenges typical of senior roles in dynamic financial environments, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Similar titles in other banks may focus solely on regional operations
• Roles in smaller companies may not offer the same level of strategic influence
• Positions at tech companies may emphasize innovation over regulatory control

ASSUMPTION: Comparison emphasizes the high-impact global nature of this position as distinct from other similar roles in the industry.

📝 Sample Projects

• Development of comprehensive risk surveillance strategies
• Implementation of global communications oversight frameworks
• Transformation initiatives in response to regulatory reviews

ASSUMPTION: Project examples demonstrate involvement in high-level strategic planning and transformation efforts.

❓ Key Questions to Ask During Interview

• What is the current focus area for the Communications Surveillance teams?
• How does this role fit into the broader risk management strategy at Wells Fargo?
• What are the biggest challenges currently facing your team?
• How is success measured for this position?
• What are the growth opportunities available in this role?

ASSUMPTION: Questions aim to help candidates understand alignment with Wells Fargo's strategic objectives and growth paths.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare examples demonstrating your risk management experience
• Be ready to discuss leadership and mentorship roles you have undertaken
• Research Wells Fargo’s broader organizational goals to align your objectives
• Prepare questions about integration into global teams

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.