Coordinator Marketing Linkage - Bilingual Japanese -Based in Waikiki + $1,000 Incentive* Potential

📌 Core Information

🔹 Job Title: Coordinator Marketing Linkage - Bilingual Japanese - Based in Waikiki + $1,000 Incentive* Potential

🔹 Company: Marriott Vacations Worldwide

🔹 Location: Marriott Vacation Club, Waikiki, Hawaii, USA

🔹 Job Type: Full-Time

🔹 Category: Hospitality, Sales & Marketing

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting Marriott Vacation Club Destinations® Program to hotel guests
• Offering financial incentives to guests in exchange for learning about the points-based ownership product
• Providing elevated customer service and exceeding sales presentation and volume production goals
• Managing customer expectations and ensuring guest eligibility for sales presentations

ASSUMPTION: This role requires strong communication skills, persuasiveness, and a service-focused mindset. It offers uncapped earning potential and growth opportunities within the hospitality industry.

📋 Key Responsibilities

✅ Engage with hotel guests at lobby desk locations and provide elevated customer service

✅ Schedule sales presentations and manage customer expectations to exceed budgeted sales presentations and volume production goals

✅ Ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services

ASSUMPTION: The primary responsibility of this role is to effectively communicate the value of Marriott Vacation Club to hotel guests and convert them into potential customers.

🎯 Required Qualifications

Education: High school diploma or equivalent required

Experience: Previous concierge and/or sales experience preferred but not required

Required Skills:

• Fluency in Japanese (speak, read, and write)
• Bold persuasion skills
• Excellent phone communication skills and interpersonal skills
• Detail-oriented with process and follow-up
• Financially motivated

Preferred Skills:

• Previous concierge or sales experience
• Computer skills

ASSUMPTION: Given the bilingual requirement and the nature of the role, candidates with strong communication skills and a background in customer service or sales will be most successful in this position.

💰 Compensation & Benefits

Salary Range: $16.00 per hour + commission + training pay* for the first 10 weeks only

Benefits:

• Hotel and resort discounts
• Immediate 401(k) company match up to 6%
• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
• Positive work environment
• Growth and development opportunities

Working Hours: Full-time, flexible schedule including weekends and holidays

ASSUMPTION: The salary range provided is an hourly rate, and the total compensation may vary based on performance and incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare

Company Size: 10,001+ employees, offering a large network of opportunities and resources

Founded: 1984, as a part of Marriott International, and later spun off as an independent company

Company Description:

• Marriott Vacations Worldwide is a leading global vacation ownership and exchange company
• Offers a diverse portfolio of brands and businesses, including Marriott Vacation Club, Westin Vacation Club, and Sheraton Vacation Club
• Provides vacation ownership, exchange, and rental programs, as well as vacation services

Company Specialties:

• Hospitality
• Travel
• Leisure Travel
• Vacation Ownership
• Customer Service
• Resort Operations
• Sales
• Marketing
• Corporate
• Finance
• Accounting
• IT
• Call Center
• CSR
• and Timeshare

Company Website: Marriott Vacations Worldwide

ASSUMPTION: Marriott Vacations Worldwide is a well-established company with a strong brand and extensive global presence, offering numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry-level to mid-level, with opportunities for advancement based on performance

Reporting Structure: This role reports directly to the Talent Acquisition Manager, Kristal McLaren

Work Arrangement: On-site, full-time, with a flexible schedule including weekends and holidays

Growth Opportunities:

• Progression within the sales and marketing team
• Potential transfer to other Marriott Vacations Worldwide brands or locations
• Advancement to management or leadership positions

ASSUMPTION: Given the nature of the role and the company's structure, there are ample opportunities for growth and development within the organization.

🌍 Location & Work Environment

Office Type: Resort location, Marriott Vacation Club, Waikiki

Office Location(s): Waikiki, Hawaii, USA

Geographic Context:

• Waikiki is a popular tourist destination known for its beaches, resorts, and shopping
• Hawaii offers a tropical climate and a unique cultural experience
• The resort location provides a dynamic and engaging work environment

Work Schedule: Full-time, with a flexible schedule including weekends and holidays

ASSUMPTION: The resort location and flexible work schedule may appeal to candidates who enjoy working in a vibrant, customer-focused environment and have a flexible lifestyle.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Communication skills, both written and verbal
• Persuasiveness and sales ability
• Customer service orientation
• Problem-solving skills
• Adaptability and flexibility

Application Tips:

• Highlight relevant experience, such as customer service or sales roles
• Demonstrate strong communication skills and a service-focused mindset
• Tailor your resume and cover letter to emphasize your bilingual skills and enthusiasm for the role

ATS Keywords: Bilingual, Japanese, Sales, Marketing, Customer Service, Hospitality, Marriott, Vacation Ownership, Timeshare

ASSUMPTION: The application process may vary, but candidates can expect a thorough evaluation of their communication skills, sales ability, and customer service orientation.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Sales presentation materials and tools
• Computer and internet access

ASSUMPTION: The tools and technologies required for this role are basic and primarily focused on effective communication and sales presentation delivery.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Integrity
• Excellence

Work Style:

• Customer-focused
• Results-driven
• Collaborative

Self-Assessment Questions:

• Do you have strong communication skills in both English and Japanese?
• Are you comfortable working in a fast-paced, customer-focused environment?
• Do you have a results-driven mindset and a passion for sales?

ASSUMPTION: Marriott Vacations Worldwide values innovation, integrity, and excellence, and candidates who embody these values will thrive in the company's culture.

⚠️ Potential Challenges

• Working in a high-pressure sales environment
• Managing customer expectations and handling objections
• Adapting to a flexible work schedule, including weekends and holidays
• Maintaining a high level of energy and enthusiasm throughout the workday

ASSUMPTION: The role may present challenges related to sales pressure, customer management, and work-life balance, but these can be overcome with strong communication skills, resilience, and a customer-focused mindset.

📈 Similar Roles Comparison

• This role is similar to other sales and marketing positions within the hospitality industry, but it is unique in its focus on promoting vacation ownership to hotel guests
• Compared to other sales roles, this position offers uncapped earning potential and a positive work environment
• Career progression may involve moving into other sales or marketing roles within the company or advancing to management positions

ASSUMPTION: While this role shares similarities with other sales and marketing positions, its unique focus on vacation ownership and hotel guest engagement sets it apart.

📝 Sample Projects

• Developing and delivering engaging sales presentations to hotel guests
• Collaborating with the sales team to create targeted marketing campaigns
• Assisting with customer service tasks and ensuring guest satisfaction

ASSUMPTION: The sample projects for this role are centered around sales presentation delivery, marketing collaboration, and customer service, reflecting the key responsibilities of the position.

❓ Key Questions to Ask During Interview

• What are the key performance indicators (KPIs) for this role, and how are they measured?
• How does the company support the growth and development of its employees?
• What are the most challenging aspects of the role, and how can they be effectively managed?
• How does the company foster a positive work environment and employee engagement?
• What opportunities are there for career progression within the company?

ASSUMPTION: Asking insightful questions during the interview process demonstrates a candidate's interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your bilingual skills, customer service experience, and enthusiasm for the role
• Prepare for the interview by researching the company and practicing your sales pitch
• Follow up with the hiring manager, Kristal McLaren, after your interview to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.