📌 Core Information
🔹 Job Title: Creative Account Director (Investment Banking)
🔹 Company: RR Donnelley
🔹 Location: Phoenix, Arizona, United States
🔹 Job Type: Full-time, Hybrid
🔹 Category: Marketing & Creative
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Serving as the primary point of contact for Americas Creative team, leading strategic solutions to enhance client experience.
- Managing teams and setting objectives, ensuring deliverable deadlines are met, and maintaining strong client relationships.
- Translating big-picture strategy into finessed execution, driving business results through compelling storytelling.
- Collaborating with global colleagues to ensure consistent delivery of presentation services.
- Identifying operational improvements and facilitating execution, optimizing account performance.
ASSUMPTION: This role requires a high level of client interaction and team management, with a focus on strategic planning and execution.
📋 Key Responsibilities
✅ Primary point of contact for Americas Creative and lead strategic solutions that elevate client experience.
✅ Maintain strong, long-term client relationships and manage US teams, setting objectives and providing direction.
✅ Translate big-picture strategy into finessed execution, driving business results through compelling storytelling.
✅ Organize and lead monthly and quarterly business, client meetings, ensuring all SLAs and KPIs are met.
✅ Work closely with global colleagues to ensure consistent approach in delivery of presentation services.
✅ Maintain knowledge of client's business, competition, and latest industry news and trends.
✅ Provide strategic operational improvements and facilitate execution, optimizing account performance.
✅ Ensure all deliverable deadlines are met, especially for high-profile/Tier 1 projects.
✅ Manage vendor engagement and relationship, ensuring training needs for all team members are mapped and deployed.
✅ Conduct performance evaluations and give feedback for direct reports.
✅ Identify new opportunities for upselling or cross-selling additional services.
✅ Work with RRD Director on P&L and expenses related to the teams, analyzing account performance and implementing strategies to optimize operations.
ASSUMPTION: This role involves a high degree of multitasking, requiring strong organizational skills and the ability to work under pressure while meeting deadlines.
🎯 Required Qualifications
Education: Bachelor's degree in area relative to the business (Design or Creative Arts preferred)
Experience: At least 5+ years of experience in financial services or related field preferred
Required Skills:
- Enthusiasm, aptitude, organizational skills, and willingness to learn
- Strong reasoning and problem-solving skills
- Proactive attitude and exceptional interpersonal skills
- Excellent organizational, negotiation, and leadership skills
- Outstanding critical thinking and problem-solving skills
- Ability to work under pressure while meeting deadlines
- Ability to interact with client and team members in a professional and respectful manner
- Expert knowledge of MS Office programs including Word, Outlook, Excel, and PowerPoint
- Strong technology background with project management experience
- Proven experience building strong, cohesive, and high-performing teams through effective motivation and coaching methods
- Solutions-oriented approach to work and possesses a strong willingness to venture into the unknown, experiment, and work collaboratively
- Proven management and operations experience preferred
Preferred Skills:
- Microsoft Office Specialist (MOS) Certification
ASSUMPTION: Given the strategic nature of this role, candidates should possess a strong understanding of the financial services industry and have experience working with high-profile clients.
💰 Compensation & Benefits
Salary Range: $77,900 - $124,600 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee.
Benefits:
- Medical, dental, and vision coverage
- Paid time off
- Disability insurance
- 401(k) with match
- Life insurance
- Tuition assistance
- Maternity leave
- Adoption assistance
- Employer/partner discounts
Working Hours: 40 hours per week, with flexibility for hybrid work arrangement
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the Phoenix, Arizona area. Actual pay may vary based on factors such as education, skills, experience, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Manufacturing, specifically focused on marketing, packaging, print, and supply chain solutions
Company Size: 10,001+ employees, providing a large, established work environment with diverse opportunities
Founded: 1864, with a rich history and extensive experience in the industry
Company Description:
- RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.
- The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.
- With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Company Specialties:
- Marketing services
- Packaging solutions
- Print services
- Supply chain management
Company Website: http://www.rrd.com
ASSUMPTION: RRD's extensive client base and global presence offer applicants the opportunity to work with diverse clients and gain international experience.
📊 Role Analysis
Career Level: Mid-level to senior, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the RRD Director and oversees the US teams
Work Arrangement: Hybrid, with a combination of on-site and remote work
Growth Opportunities:
- Potential to advance to a leadership or management role within the company
- Chance to work on high-profile projects and gain exposure to senior stakeholders
- Opportunity to develop and mentor team members, enhancing leadership skills
ASSUMPTION: Given the company's size and diverse client base, there are ample opportunities for career growth and development within RRD.
🌍 Location & Work Environment
Office Type: Corporate office environment, with a hybrid work arrangement
Office Location(s): 35 West Wacker Drive, Chicago, Illinois 60601, US
Geographic Context:
- Phoenix, Arizona offers a warm, desert climate with abundant sunshine and a variety of outdoor activities
- The city is known for its vibrant arts and culture scene, with numerous museums, theaters, and music venues
- Phoenix has a diverse and growing economy, with strong industries in healthcare, education, and technology
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM, with flexibility for hybrid work arrangement
ASSUMPTION: The hybrid work arrangement offers applicants the flexibility to balance work and personal life, while still benefiting from the collaborative environment of an on-site office.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with HR
- In-depth interview with hiring manager
- Final interview with key stakeholders
Key Assessment Areas:
- Problem-solving skills
- Client management and communication
- Leadership and team management
- Strategic thinking and planning
Application Tips:
- Highlight relevant experience and achievements in financial services or related industries
- Tailor resume and cover letter to emphasize skills and qualifications mentioned in the job description
- Prepare examples of strategic planning and execution, as well as team management and leadership
- Research RRD and the investment banking industry to demonstrate knowledge and enthusiasm
ATS Keywords: Creative Direction, Client Relationship Management, Team Management, Strategic Planning, Storytelling, Operational Improvements, Performance Evaluation, Problem Solving, Negotiation, Leadership, Project Management, Microsoft Office, Coaching, Upselling, Cross-Selling, Risk Assessment
ASSUMPTION: The interview process for this role is likely to be comprehensive, focusing on both technical skills and cultural fit within the company.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Project management software (e.g., Asana, Trello, Jira)
- Design software (e.g., Adobe Creative Suite, Sketch, Figma)
- Collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Proficiency in Microsoft Office Suite and relevant project management software is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Collaborative
- Innovative
- Sustainable
- Accountable
Work Style:
- Results-driven
- Adaptable
- Strategic
- Team-oriented
- Detail-oriented
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable managing multiple projects and deadlines simultaneously?
- Do you possess strong communication and interpersonal skills, with the ability to build and maintain strong client relationships?
- Are you able to work collaboratively with global colleagues to ensure consistent delivery of services?
- Do you have a proven track record of driving business results through strategic planning and execution?
ASSUMPTION: RRD values employees who are customer-focused, collaborative, and results-driven, with a strong commitment to sustainability and accountability.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously may be challenging for some applicants
- Working with high-profile clients and senior stakeholders may require exceptional communication and interpersonal skills
- The hybrid work arrangement may present unique challenges in terms of maintaining a consistent work-life balance
- Applicants may face competition from other experienced professionals in the financial services industry
ASSUMPTION: While this role presents numerous opportunities for growth and development, it also comes with its own set of challenges that applicants should be prepared to face.
📈 Similar Roles Comparison
- This role differs from other creative director positions in that it focuses specifically on the investment banking industry and requires a strong understanding of financial services
- Applicants with experience in financial services or related industries may find this role more suited to their skills and qualifications than other creative director positions
- Career progression in this role may lead to opportunities in management, leadership, or specialized consulting within the financial services industry
ASSUMPTION: Applicants should consider the unique aspects of this role and how it aligns with their career goals and interests within the financial services industry.
📝 Sample Projects
- Developing and executing a comprehensive creative strategy for a major investment banking client, driving business results and enhancing client experience
- Managing a team of designers and project managers to deliver high-quality presentation materials for a series of high-profile client events
- Collaborating with global colleagues to standardize presentation services across multiple regions, ensuring consistent quality and brand adherence
ASSUMPTION: These sample projects illustrate the strategic and collaborative nature of this role, requiring strong leadership and management skills.
❓ Key Questions to Ask During Interview
- Can you describe the company's long-term vision for this role and how it fits into the overall growth strategy for the investment banking sector?
- How does the company support the professional development and growth of employees in this role?
- Can you provide examples of how the company fosters a collaborative and innovative work environment?
- How does the company measure the success of this role, and what key performance indicators (KPIs) are used to track progress?
- What opportunities exist for cross-functional collaboration and learning within the company?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates a strong interest in the role and a commitment to understanding the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills, emphasizing your fit for this role
- Prepare examples of strategic planning and execution, as well as team management and leadership
- Research RRD and the investment banking industry to demonstrate knowledge and enthusiasm
- Follow up with the hiring manager one week after submission to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
