📌 Core Information
🔹 Job Title: Creative Arts Team Member
🔹 Company: Michaels Stores
🔹 Location: Sarasota, FL (6549 S Tamiami Trail)
🔹 Job Type: Part-Time
🔹 Category: Retail - Arts & Crafts
🔹 Date Posted: April 6, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-Site
🚀 Job Overview
Key aspects of this role include:
- Planning, coordinating, and facilitating events within the store, including kids' birthday parties.
- Providing excellent customer service and ensuring a fast and friendly checkout experience.
- Assisting with operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards.
- Cross-trained in Custom Framing selling and production.
- Participating in daily store cleanliness activities.
ASSUMPTION: This role requires a high level of customer interaction and event coordination, with a focus on creating a fun and engaging environment for guests of all ages.
📋 Key Responsibilities
✅ Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events.
✅ Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
✅ Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
✅ Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
✅ Communicate events with clients and store team members.
✅ Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
✅ Adjust plans and events based on client’s feedback and needs.
✅ Create backup or emergency plans to be executed as needed.
✅ Ensure client satisfaction for scheduled events.
✅ Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
✅ Help customers shop, locate products, and provide them with solutions.
✅ Provide fast and friendly check out experience.
✅ Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
✅ Educate customer on Voice of Customer (VOC) survey.
✅ Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
✅ Participate in the truck un-load, stocking and planogram (POGs) processes.
✅ Complete merchandise recovery and maintenance.
✅ Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
✅ Support shrink and safety programs
✅ Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
✅ Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
✅ Other duties as assigned
ASSUMPTION: This role requires strong interpersonal skills, creativity, and the ability to multitask and adapt to various situations.
🎯 Required Qualifications
Education: High school diploma or equivalent (GED)
Experience: Previous retail and/or customer service experience required
Required Skills:
- Excellent people skills and the ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
- Excellent communication skills including written, verbal, and nonverbal communication as well as listening skills.
- Organizational skills, interpersonal skills, and creative problem-solving skills.
- Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes.
Preferred Skills:
- Experience working with children and children’s events.
- Retail and/or customer service experience.
ASSUMPTION: While previous experience in event coordination or arts and crafts is not explicitly required, it would be beneficial for success in this role.
💰 Compensation & Benefits
Salary Range: $10 - $12 per hour (Estimated based on industry standards for entry-level retail positions in the arts and crafts sector)
Benefits:
- Health Insurance
- Paid Time Off
- Tuition Assistance
- Generous Employee Discounts
Working Hours: Flexible, including nights, weekends, and early mornings
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level retail positions in the arts and crafts sector. Actual compensation may vary based on factors such as experience, location, and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Michaels Stores operates in the retail arts and crafts industry, with a focus on providing creative inspiration and products to customers of all ages.
Company Size: Michaels Stores is a large company with over 1,300 stores in North America, employing over 10,000 people.
Founded: Michaels Stores was founded in 1973 and is headquartered in Irving, Texas.
Company Description:
- Michaels Stores is the leading creative destination in North America, offering a wide range of arts, crafts, and framing products and services.
- The company operates over 1,300 stores in 49 states and Canada, as well as an online platform.
- Michaels Stores also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
Company Specialties:
- Crafts
- Framing
- Floral
- Art
- Kids crafts
- DIY
- Yarn
- Beading
- Scrapbooking
- Handmade
- Ecommerce
Company Website: www.michaels.com
ASSUMPTION: Michaels Stores is a well-established company in the retail arts and crafts industry, with a strong focus on providing creative inspiration and products to customers of all ages.
📊 Role Analysis
Career Level: Entry-Level
Reporting Structure: This role reports directly to the Store Manager or Assistant Store Manager.
Work Arrangement: On-site, with flexible scheduling including nights, weekends, and early mornings.
Growth Opportunities:
- Cross-training opportunities in other departments, such as Custom Framing.
- Advancement to leadership roles, such as Assistant Store Manager or Store Manager, with experience and strong performance.
- Career growth within the Michaels organization, including opportunities in corporate offices or other store locations.
ASSUMPTION: This role offers opportunities for career growth and development within the Michaels organization, with a focus on providing excellent customer service and event coordination.
🌍 Location & Work Environment
Office Type: Retail store setting
Office Location(s): 6549 S Tamiami Trail, Sarasota, FL 34231
Geographic Context:
- The store is located in the Sarasota area, with a population of approximately 58,000 people.
- The store is situated in a busy retail district, with nearby attractions including shopping centers, restaurants, and entertainment options.
- The Sarasota area offers a mild climate, with average temperatures ranging from the 60s to the 80s throughout the year.
Work Schedule: Flexible, including nights, weekends, and early mornings
ASSUMPTION: The work environment is fast-paced and customer-focused, with a strong emphasis on providing excellent customer service and event coordination.
💼 Interview & Application Insights
Typical Process:
- Submit application through the Michaels Stores careers website.
- Phone or video screening with the Store Manager or Assistant Store Manager.
- In-store interview and group activity with the Store Manager or Assistant Store Manager and other team members.
- Background check and reference check.
- Job offer and onboarding.
Key Assessment Areas:
- Customer service skills and ability to handle difficult customers.
- Event coordination and planning skills.
- Communication and interpersonal skills.
- Adaptability and ability to work in a fast-paced environment.
- Problem-solving skills and ability to think on your feet.
Application Tips:
- Highlight any previous experience working with children or in event coordination.
- Tailor your resume to emphasize customer service and retail experience.
- Prepare for behavioral interview questions focusing on customer service scenarios and event planning.
- Dress appropriately for the interview, as you would for a day working in the store.
ATS Keywords: Customer Service, Event Coordination, Retail, Arts and Crafts, Children's Parties, Face Painting, Team Member, Michaels Stores
ASSUMPTION: The application process for this role is typical for the retail industry, with a focus on assessing customer service skills and adaptability in a fast-paced environment.
🛠️ Tools & Technologies
- Point-of-Sale (POS) system
- Inventory management software
- Email and phone communication tools
- Social media platforms (for marketing and customer engagement)
ASSUMPTION: The tools and technologies required for this role are typical for the retail industry, with a focus on customer service and inventory management.
👔 Cultural Fit Considerations
Company Values:
- Passion for Creativity
- Customer Obsessed
- One Team, One Dream
- Integrity Always
- Innovation Never Stops
Work Style:
- Fast-paced and customer-focused
- Collaborative and team-oriented
- Adaptable and flexible
- Creative and innovative
- Results-driven and goal-oriented
Self-Assessment Questions:
- Do you have a passion for creativity and helping others express their creativity?
- Are you comfortable working in a fast-paced, customer-focused environment?
- Do you thrive in a collaborative, team-oriented work environment?
- Are you adaptable and able to think on your feet in various situations?
- Do you have a results-driven, goal-oriented approach to your work?
ASSUMPTION: Michaels Stores values a creative, customer-focused, and collaborative work environment, with a strong emphasis on providing excellent customer service and event coordination.
⚠️ Potential Challenges
- Handling difficult customers and managing customer expectations during events.
- Balancing multiple events and tasks simultaneously, while maintaining a high level of customer service.
- Working flexible hours, including nights, weekends, and early mornings.
- Adapting to a fast-paced, customer-focused work environment.
- Managing inventory and merchandise recovery tasks efficiently.
ASSUMPTION: This role presents unique challenges related to event coordination, customer service, and working flexible hours in a fast-paced retail environment.
📈 Similar Roles Comparison
- This role differs from other retail positions in its focus on event coordination and planning, as well as the need for strong interpersonal and communication skills.
- In the arts and crafts industry, this role is similar to event coordinators or party planners in other retail or specialty stores.
- Career paths for this role may include advancement to leadership roles within Michaels Stores or transition to related roles in event planning or customer service in other industries.
ASSUMPTION: This role offers unique opportunities for career growth and development within the Michaels organization, with a focus on providing excellent customer service and event coordination.
📝 Sample Projects
- Planning and executing a themed birthday party for a group of 20 children, including craft activities, face painting, and party favors.
- Coordinating a store-wide event, such as a grand opening or anniversary celebration, including vendor management, marketing, and customer engagement.
- Developing and implementing a new event package or service offering, based on customer feedback and market trends.
ASSUMPTION: These sample projects illustrate the event coordination and planning aspects of this role, as well as the need for creativity, adaptability, and strong interpersonal skills.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does Michaels Stores support the growth and development of its team members?
- What opportunities are there for cross-training or advancement within the company?
- How does Michaels Stores measure the success of its events, and what metrics are most important?
- What is the work-life balance like for this role, and how does Michaels Stores support its team members' personal and professional growth?
ASSUMPTION: These interview questions focus on the challenges and opportunities presented by this role, as well as the company's approach to employee growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your customer service, retail, and event coordination experience.
- Prepare a cover letter that explains your interest in this role and how your skills and experience make you a strong fit.
- If applicable, prepare examples of your event planning or customer service work to showcase during the interview.
- Follow up with the hiring manager one week after your interview to express your continued interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
