📌 Core Information
🔹 Job Title: Creative Designer
🔹 Company: EY
🔹 Location: San José, Costa Rica
🔹 Job Type: On-site
🔹 Category: Business Consulting and Services
🔹 Date Posted: July 7, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Working with a variety of clients to provide professional services and contribute to business development activities.
- Learning and development opportunities tailored to individual interests and motivations.
- Collaborating with diverse teams to deliver exceptional client experiences and drive business growth.
- Leveraging data and technology to build trust and confidence in the capital markets and economies worldwide.
- Contributing to EY's purpose of building a better working world for clients, people, and communities.
ASSUMPTION: This role involves cross-functional collaboration, client-facing responsibilities, and opportunities for professional growth within a global organization.
📋 Key Responsibilities
✅ Ensure the proper functioning of solutions by providing daily support for issues and maintaining constant communication with clients.
✅ Collaborate with clients to analyze, diagnose, and resolve problems, replicating issues until resolution.
✅ Execute, support, and maintain projects after the transition period, ensuring they were implemented correctly.
✅ Meet service level agreements (SLAs) established with clients and track incident resolution times, complexity, and best practices.
✅ Lead teams to provide exceptional client service and drive operational excellence.
✅ Develop and implement support plans for various applications and technologies.
ASSUMPTION: This role requires strong problem-solving skills, client management, and team leadership to ensure high-quality service delivery and client satisfaction.
🎯 Required Qualifications
Education: Bachelor's degree in Graphic Design, Graphic Design Publicitario, Graphic Design Multimedia, or a related field.
Experience: Minimum 3 years of experience in graphic design, with a focus on branding, advertising, and multimedia.
Required Skills:
- Proficient in Adobe Creative Suite (Illustrator, Photoshop, Indesign, After Effects, and Premier Pro).
- Familiarity with WordPress and Elementor Plugin.
- Intermediate English proficiency.
- Strong communication, problem-solving, and organizational skills.
- Ability to manage multiple projects and meet tight deadlines.
- Experience leading teams and managing client relationships.
Preferred Skills:
- Experience with responsive web design and accessibility standards.
- Familiarity with user interface (UI) and user experience (UX) design principles.
ASSUMPTION: Candidates with additional skills in video production, project management, or experience with specific design software may be preferred.
💰 Compensation & Benefits
Salary Range: The salary range for this role in Costa Rica is typically between ₡3,500,000 - ₡4,500,000 per year (approximately USD$6,000 - USD$8,000).
Benefits:
- Health insurance and retirement plans.
- Employee assistance programs and wellness initiatives.
- Learning and development opportunities, including training, coaching, and mentoring.
- Flexible work arrangements and remote work options for eligible roles.
- Competitive compensation and performance-based bonuses.
Working Hours: Full-time (40 hours per week) with flexible scheduling options.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: EY operates in the business consulting and services industry, focusing on assurance, tax, transaction, and advisory services to help clients navigate complex business challenges and build trust in the global marketplace.
Company Size: EY is a large organization with over 200,000 employees worldwide, providing extensive resources and opportunities for professional growth.
Founded: EY was founded in 1989, with a rich history and established reputation in the global consulting industry.
Company Description:
- EY is a global leader in assurance, tax, transaction, and advisory services, helping clients navigate complex business challenges and build trust in the global marketplace.
- The organization's purpose is to build a better working world for its clients, people, and communities.
- EY's professionals use their expertise to develop innovative solutions that address clients' unique challenges and drive sustainable growth.
Company Specialties:
- Assurance services, including audit and risk management.
- Tax services, such as tax planning, compliance, and consulting.
- Transaction services, such as mergers and acquisitions, due diligence, and financial advisory.
- Advisory services, such as strategy, operations, and human capital consulting.
Company Website: EY Website
ASSUMPTION: EY's extensive global presence, diverse service offerings, and commitment to building a better working world make it an attractive employer for professionals seeking a challenging and rewarding career.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience) with opportunities for growth and advancement within the organization.
Reporting Structure: This role reports directly to the hiring manager or team lead, with potential exposure to senior leadership and cross-functional stakeholders.
Work Arrangement: On-site, with potential opportunities for remote work or hybrid arrangements based on the role's requirements and the organization's policies.
Growth Opportunities:
- Advancement to senior roles within the creative services team or related departments.
- Expansion into management or leadership positions within the organization.
- Transition to specialized or niche roles within the creative industry, such as user experience (UX) design, motion graphics, or virtual reality (VR) development.
ASSUMPTION: Successful candidates will have the opportunity to grow both personally and professionally within EY's supportive and collaborative work environment.
🌍 Location & Work Environment
Office Type: EY's San José, Costa Rica office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): One Montague Place, Nassau, Bahamas P.O. Box N-3231, BS
Geographic Context:
- San José, Costa Rica, is the capital and largest city in the country, offering a vibrant cultural scene, diverse dining options, and numerous entertainment venues.
- The city is known for its mild tropical climate, with temperatures ranging from 21°C to 32°C (70°F to 90°F) throughout the year.
- San José is home to various international organizations, including EY, creating a multicultural and dynamic work environment.
Work Schedule: Full-time (40 hours per week) with flexible scheduling options, including core hours and remote work opportunities for eligible roles.
ASSUMPTION: EY's San José office provides a dynamic and engaging work environment that supports employees' professional and personal growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the EY careers portal.
- Phone or video screening to assess communication skills and cultural fit.
- In-depth behavioral and technical interviews to evaluate problem-solving skills, creativity, and industry-specific knowledge.
- Final round interviews with senior leadership or hiring managers to discuss career growth opportunities and make a hiring decision.
Key Assessment Areas:
- Candidates' ability to communicate effectively with clients, team members, and stakeholders.
- Problem-solving skills and adaptability in a fast-paced, dynamic work environment.
- Creativity and innovation in designing and implementing visual solutions.
- Technical proficiency in Adobe Creative Suite and other relevant design software.
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
- Include a portfolio showcasing your best work, demonstrating your creativity, technical skills, and problem-solving abilities.
- Prepare for behavioral interview questions by reflecting on your past experiences and how they have prepared you for this role.
- Research EY's company culture and mission to demonstrate your alignment with the organization's values and goals.
ATS Keywords: Graphic Design, Adobe Creative Suite, User Experience, Branding, Problem Solving, Communication, Teamwork, Project Management, Creative Thinking, Adobe Illustrator, Adobe Photoshop, Adobe Indesign, Adobe After Effects, Adobe Premier Pro, WordPress, Elementor Plugin
ASSUMPTION: Successful candidates will demonstrate strong problem-solving skills, creativity, and adaptability, as well as a deep understanding of EY's mission and values.
🛠️ Tools & Technologies
- Adobe Creative Suite (Illustrator, Photoshop, Indesign, After Effects, and Premier Pro).
- WordPress and Elementor Plugin.
- Microsoft Office Suite (Excel, Word, PowerPoint, etc.).
- User experience (UX) design tools (e.g., Sketch, Figma, or Adobe XD).
- Project management tools (e.g., Asana, Trello, or Jira).
ASSUMPTION: Candidates should be proficient in the listed tools and technologies, with a willingness to learn and adapt to new software as needed.
👔 Cultural Fit Considerations
Company Values:
- Building a better working world.
- Staying curious and challenging the status quo.
- Acting with integrity, respect, teaming, and leadership.
Work Style:
- Collaborative and inclusive, fostering open communication and active listening.
- Focused on delivering exceptional client experiences and driving business growth.
- Adaptable and resilient in the face of change and uncertainty.
Self-Assessment Questions:
- How do you align with EY's mission to build a better working world, and how have your past experiences prepared you for this role?
- Describe a situation where you had to adapt to a significant change or challenge, and how did you approach it?
- How do you ensure that your work maintains a high standard of quality, and how do you handle feedback or criticism?
ASSUMPTION: Successful candidates will demonstrate a strong cultural fit with EY's values and work style, as well as a genuine commitment to the organization's mission and purpose.
⚠️ Potential Challenges
- The fast-paced and dynamic work environment may require candidates to adapt quickly to new tools, technologies, or processes.
- Candidates may face competition from other highly skilled and experienced designers in the global job market.
- The role may require occasional travel or flexible work hours to meet project deadlines or client needs.
- Candidates may need to navigate EY's complex organizational structure and cross-functional teams to deliver projects successfully.
ASSUMPTION: Successful candidates will be adaptable, resilient, and proactive in addressing potential challenges and finding creative solutions.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on graphic design within a global consulting firm, rather than a specialized design agency or in-house creative team.
- EY's extensive resources and global presence provide unique opportunities for professional growth and career advancement within the organization.
- Candidates should consider the unique aspects of this role, such as EY's mission, culture, and global impact, when comparing it to other creative positions.
ASSUMPTION: Candidates should carefully evaluate the unique aspects of this role and how they align with their career goals and personal values.
📝 Sample Projects
- Developing a comprehensive branding strategy for a new product launch, including logo design, color scheme, and brand guidelines.
- Creating a user-friendly and visually appealing website for a non-profit organization, with a focus on accessibility and responsive design.
- Designing and producing a promotional video for a corporate event, showcasing the organization's achievements and highlighting its unique value proposition.
ASSUMPTION: Successful candidates will have experience working on similar projects and be able to provide concrete examples of their problem-solving skills, creativity, and adaptability.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the creative services department, and how this role fits into the broader organization?
- How does EY support the professional growth and development of its creative team members?
- Can you provide examples of how the creative services team has collaborated with other departments, such as marketing, sales, or consulting, to drive business growth and client success?
- How does EY measure the success and impact of its creative services, and how does this role contribute to those metrics?
- What are the most significant challenges facing the creative services team in the next 1-3 years, and how can this role help address them?
ASSUMPTION: Candidates should use the interview process to gain a deeper understanding of EY's creative services team, its goals, and how this role contributes to the organization's broader mission.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the EY careers portal.
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
- Prepare a portfolio showcasing your best work, demonstrating your creativity, technical skills, and problem-solving abilities.
- Research EY's company culture and mission to demonstrate your alignment with the organization's values and goals.
- Follow up with the hiring manager or recruiter one week after submitting your application to inquire about your application status and express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
