Creative Designer

📌 Core Information

🔹 Job Title: Creative Designer

🔹 Company: ShopBack

🔹 Location: Kuala Lumpur, Malaysia

🔹 Job Type: Full-time

🔹 Category: Design

🔹 Date Posted: 2025-05-20

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site (with remote flexibility)

🚀 Job Overview

Key aspects of this role include:

• Collaborating with the creative team to produce high-quality artwork across digital, mobile/app, and print platforms.
• Designing impactful assets for various platforms, including social media, ad sales, video, and offline channels.
• Developing and executing creative concepts across multiple campaign touchpoints.
• Adapting and applying existing templates to various formats, following design guidelines and processes.
• Managing multiple projects with varying complexity, ensuring timely delivery and supporting team deadlines.
• Maintaining a proactive, “can-do” attitude and strong creative judgment.

ASSUMPTION: This role requires a strong portfolio showcasing creative design skills across multiple platforms and a proven track record of managing projects successfully.

📋 Key Responsibilities

✅ Collaborate with the Creative team to produce high-quality artwork across digital, mobile/app, and print platforms.

✅ Design impactful assets for digital platforms, social media, ad sales, video, and offline channels.

✅ Develop and execute creative concepts across multiple campaign touchpoints.

✅ Adapt and apply existing templates to various formats, following design guidelines and processes.

✅ Manage multiple projects with varying complexity, ensuring timely delivery and supporting team deadlines.

✅ Maintain a proactive, “can-do” attitude and strong creative judgment.

ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment.

🎯 Required Qualifications

Education: Diploma or Bachelor’s Degree in Design, Multimedia, Visual Communication, or related field.

Experience: Minimum 3 years of creative design experience, ideally in e-commerce. Experience in a multinational company is a plus.

Required Skills:

• Proficient in Adobe Creative Suite (XD, Photoshop, Illustrator).
• Strong project management skills.
• Ability to work independently, meet tight deadlines, and adapt well in a fast-paced environment.
• Excellent communication skills, disciplined, detail-oriented, and dedicated to supporting business needs.
• Proficiency in English (spoken and written) to collaborate with stakeholders across markets.
• Flexibility to work in a different timezone, as this role requires occasional adjustments to align with local business hours.

Preferred Skills:

• Proficiency in Figma.

ASSUMPTION: Candidates with additional skills in motion graphics or video editing may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: MYR 60,000 - 90,000 per annum (based on experience and industry standards for creative designers in Kuala Lumpur)

Benefits:

• Career progression paths and opportunities to take on greater challenges.
• Competitive compensation based on performance.
• Work-From-Anywhere benefit to enable you to thrive personally and professionally.
• Flow Day Thursday (1-day a week, optional to work from home or office).

Working Hours: Full-time (40 hours/week) with flexible hours and occasional remote work.

ASSUMPTION: The salary range provided is an estimate based on industry standards for creative designers in Kuala Lumpur with 2-5 years of experience. Final compensation will be determined based on the candidate's qualifications and skills.

📌 Applicant Insights

🔍 Company Context

Industry: ShopBack operates in the e-commerce and fintech industries, focusing on shopping rewards, cashback, and payments.

Company Size: ShopBack has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.

Founded: ShopBack was founded in 2014, with a mission to revolutionize shopping by helping advertisers market more cost-effectively and making every purchase more rewarding for shoppers.

Company Description:

• ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 50 million shoppers across 13 markets.
• The company partners with over 20,000 merchants and processes half a million transactions daily, redefining the way the world shops.
• ShopBack is committed to creating a candid, open, and collaborative culture where feedback is valued, and everyone can grow and improve every day.

Company Specialties:

• E-commerce
• Internet
• Cashback
• Tech
• Online Marketing
• Discovery Shopping
• Engineering
• Shopping
• Smart Solutions
• Startup
• Desktop
• Mobile App
• iOS
• Android
• Affiliate Marketing
• FinTech
• Payment Solutions
• Rewards

Company Website: http://corporate.shopback.com

ASSUMPTION: ShopBack's focus on growth and innovation creates an exciting work environment with ample opportunities for career progression.

📊 Role Analysis

Career Level: This role is suitable for mid-level creative designers with 2-5 years of experience, seeking to grow their skills and take on more responsibilities.

Reporting Structure: The Creative Designer will report directly to the Creative Manager and collaborate closely with other designers, copywriters, and project managers within the Creative team.

Work Arrangement: This role is primarily on-site, with occasional remote work flexibility. The Work-From-Anywhere benefit allows employees to work from home or the office on Flow Day Thursday.

Growth Opportunities:

• Progression to Senior Creative Designer or Art Director roles within the Creative team.
• Expansion into related fields, such as motion graphics or video editing, based on individual skills and interests.
• Opportunities to work on international projects and collaborate with cross-functional teams across Asia-Pacific.

ASSUMPTION: With ShopBack's rapid growth and expansion, there are ample opportunities for creative designers to grow their careers and take on new challenges.

🌍 Location & Work Environment

Office Type: ShopBack's Kuala Lumpur office is located in Menara IGB, a modern and well-equipped building with easy access to public transportation.

Office Location(s): Suite 17.03, Level 17, Menara IGB, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur, 59200, MY

Geographic Context:

• Kuala Lumpur is a bustling, multicultural city with a vibrant arts and culture scene, offering numerous opportunities for creative inspiration.
• The city has a tropical climate, with high temperatures and humidity year-round, and experiences occasional heavy rainfall.
• Kuala Lumpur is well-connected by public transportation, making it easy to commute to and from the office.

Work Schedule: The Creative Designer will work full-time (40 hours/week) with flexible hours and occasional remote work on Flow Day Thursday.

ASSUMPTION: Kuala Lumpur's dynamic environment and vibrant culture provide an ideal backdrop for creative designers to thrive and grow their skills.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the provided link.
• Phone or video screening to assess communication skills and cultural fit.
• In-person or virtual interview with the Creative Manager and a member of the Creative team to discuss the role, responsibilities, and portfolio.
• Final interview with the Creative Director or another senior member of the leadership team to discuss career growth and long-term goals.

Key Assessment Areas:

• Portfolio review to assess creative skills and problem-solving abilities.
• Behavioral questions to evaluate communication skills, teamwork, and adaptability.
• Technical skills assessment, focusing on proficiency in Adobe Creative Suite and project management skills.

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
• Prepare a strong portfolio showcasing your creative design skills across multiple platforms and projects.
• Research ShopBack's company culture and values to demonstrate your fit and enthusiasm for the role during the interview.
• Follow up with the hiring manager within 24 hours after the final interview to express your appreciation and reiterate your interest in the role.

ATS Keywords: Creative Design, Adobe Creative Suite, Project Management, E-commerce, Multichannel Design, Campaign Assets, Artwork, Collaboration, Teamwork, Adaptability, Problem-Solving

ASSUMPTION: ShopBack's hiring process is designed to be fair, transparent, and efficient, with a focus on finding the best fit for both the candidate and the company.

🛠️ Tools & Technologies

• Adobe Creative Suite (XD, Photoshop, Illustrator)
• Figma (preferred)
• Project management tools (e.g., Asana, Trello, Jira)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: Proficiency in the listed tools and technologies is essential for success in this role, and candidates should be prepared to demonstrate their skills during the interview process.

👔 Cultural Fit Considerations

Company Values:

• Grit: Tackle all challenges head-on, working together to solve problems and achieve success.
• Hunger: Value hard work and have relentless drive.
• Speed: Move fast and have a bias for action, all to deliver maximum impact.
• Impact: Focus on results, always aiming for the best possible outcomes and timelines.
• Growth: Embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Work Style:

• Collaborative: Work closely with the Creative team and other departments to produce high-quality artwork and deliver projects on time.
• Adaptable: Adjust to changing priorities and tight deadlines in a fast-paced environment.
• Proactive: Take initiative and be proactive in managing projects and seeking opportunities to contribute to the team's success.

Self-Assessment Questions:

• How do you demonstrate grit and resilience when facing challenges in your creative work?
• Can you provide an example of a time when you had to adapt quickly to a change in project scope or deadline?
• How do you approach learning and growth in your creative skills and career development?

ASSUMPTION: Candidates who align with ShopBack's values and work style will be more likely to succeed in this role and contribute to the company's continued growth and success.

⚠️ Potential Challenges

• Managing multiple projects with varying complexity and tight deadlines may be challenging for candidates new to project management or working in a fast-paced environment.
• Candidates may face competition from other experienced creative designers applying for the same role.
• Occasional remote work flexibility may require adjustments to align with local business hours, potentially impacting work-life balance.
• Kuala Lumpur's tropical climate may be uncomfortable for candidates not accustomed to high temperatures and humidity.

ASSUMPTION: Addressing these potential challenges proactively and seeking support from the team and management when needed will help candidates succeed in this role.

📈 Similar Roles Comparison

• Compared to other creative designer roles, this position offers a unique opportunity to work on a wide range of projects across multiple platforms and collaborate with a diverse, international team.
• ShopBack's focus on growth and innovation provides more opportunities for career progression and skill development than roles in more established companies.
• As a mid-level role, this position offers a competitive salary and benefits package compared to entry-level or junior creative designer roles, with opportunities for growth and advancement based on performance.

ASSUMPTION: Candidates should consider their career goals, desired work environment, and industry-specific context when comparing this role to similar positions in the market.

📝 Sample Projects

• Designing a comprehensive campaign for a major e-commerce partner, including digital ads, social media graphics, and print materials.
• Creating a series of animated videos to promote ShopBack's cashback rewards program across multiple platforms.
• Developing a set of brand guidelines and templates for a new international market launch, ensuring consistency and adaptability across various formats and channels.

ASSUMPTION: These sample projects illustrate the diverse and challenging nature of the creative designer role at ShopBack, requiring strong skills in project management, adaptability, and creative problem-solving.

❓ Key Questions to Ask During Interview

• How does the Creative team collaborate with other departments, such as Marketing and Sales, to ensure consistent branding and messaging across campaigns?
• Can you describe the team structure and dynamics within the Creative department, and how does this role fit into the team's overall goals and objectives?
• How does ShopBack support the professional development and growth of its creative designers, and what opportunities are available for career progression within the department?
• What is the typical workflow and project management process for creative designers at ShopBack, and how does the team ensure timely delivery and high-quality output?
• How does ShopBack's work-from-anywhere benefit impact the work-life balance and productivity of creative designers, and what resources are available to support remote work?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success at ShopBack.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
• Prepare a strong portfolio showcasing your creative design skills across multiple platforms and projects.
• Research ShopBack's company culture and values to demonstrate your fit and enthusiasm for the role during the interview.
• Follow up with the hiring manager within 24 hours after the final interview to express your appreciation and reiterate your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.