📌 Core Information
🔹 Job Title: Creative Director
🔹 Company: tawk.to
🔹 Location: Bangsar South, Malaysia
🔹 Job Type: Full-Time, On-Site
🔹 Category: Design & Creative
🔹 Date Posted: April 23, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-Site (No remote work options)
🚀 Job Overview
Key aspects of this role include:
- Defining and driving the creative vision for tawk.to's brand identity and marketing initiatives
- Leading and mentoring a growing design team
- Collaborating closely with product teams to enhance UI/UX and ensure visual excellence
- Creating polished, engaging designs tailored to a diverse global audience
- Actively participating in broader product development discussions
ASSUMPTION: This role requires a high level of creative leadership and strategic thinking to maintain a consistent brand identity across various digital touchpoints while catering to a global audience.
📋 Key Responsibilities
✅ Define and drive the creative vision for tawk.to's brand identity, messaging platform, and marketing initiatives
✅ Lead and mentor a growing design team (currently 3 members)
✅ Balance innovative design with consistent brand standards across digital touchpoints
✅ Collaborate closely with product teams to enhance UI/UX, ensuring visual excellence and intuitive user experiences
✅ Create polished, engaging designs tailored to a diverse global audience
✅ Actively participate in broader product development discussions
✅ Develop and maintain robust design systems and style guidelines
✅ Keep abreast of design trends relevant to SaaS products and messaging platforms
✅ Present creative concepts effectively to internal stakeholders and external partners
✅ Ensure all creative outputs reflect an understanding of international and cross-cultural design considerations
ASSUMPTION: This role involves a high degree of autonomy and requires strong leadership skills to guide the design team and collaborate effectively with other departments.
🎯 Required Qualifications
Education: Bachelor's degree in Design, Visual Communication, or equivalent professional experience
Experience: 10+ years of creative leadership experience, specifically within SaaS or messaging products
Required Skills:
- Exceptional attention to detail, ensuring high-quality design outputs
- Expert UI/UX design skills complemented by a strong graphic design background
- Proven experience designing for international products with cross-cultural sensitivities
- Proficiency in Figma, Sketch, and Adobe Creative Suite
- Strong communication skills for clearly articulating design rationales
- Proven capability to lead and inspire design teams through clear direction and constructive feedback
Preferred Skills:
- Experience working in an agile environment
- Fluency in multiple languages
ASSUMPTION: Candidates should have a strong portfolio demonstrating innovative thinking and consistent brand execution.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Creative Director role in Malaysia with 10+ years of experience, the estimated salary range is RM 150,000 - RM 250,000 per year.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Working Hours: Full-time position with standard office hours (Monday - Friday, 9:00 AM - 6:00 PM)
ASSUMPTION: The salary range provided is an estimate and may vary based on individual performance and company discretion.
📌 Applicant Insights
🔍 Company Context
Industry: Technology, Information, and Internet
Company Size: 201-500 employees
Founded: 2012
Company Description:
- tawk.to is a messaging platform powering real-time conversations for over 10 million websites globally
- The company values innovative thinking, meticulous detail, and a collaborative approach to problem-solving
- tawk.to is committed to creating tools that help businesses build stronger customer relationships worldwide
Company Specialties:
- Messaging and chat software
- Customer support and engagement
- Cross-cultural design and user experience
Company Website: www.tawk.to
ASSUMPTION: tawk.to is a well-established company in the messaging and chat software industry, with a strong focus on user experience and cross-cultural design.
📊 Role Analysis
Career Level: Senior leadership role with significant influence on the company's visual identity and user experiences
Reporting Structure: The Creative Director will report directly to the CEO and oversee the design team
Work Arrangement: Full-time, on-site position with no remote work options
Growth Opportunities:
- Potential to shape the creative vision of a rapidly growing global platform
- Opportunity to mentor and grow a dedicated design team
- Chance to collaborate with diverse teams and influence product development
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a lasting impact on the company's visual identity and user experiences.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space in Bangsar South, Malaysia
Office Location(s): 187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, US (Headquarters)
Geographic Context:
- Bangsar South is a bustling commercial hub with easy access to public transportation and amenities
- The office is located in a vibrant, multicultural neighborhood with numerous dining and entertainment options
- Malaysia offers a tropical climate, with warm and humid weather year-round
Work Schedule: Standard office hours (Monday - Friday, 9:00 AM - 6:00 PM) with occasional overtime as needed
ASSUMPTION: The office environment is dynamic and collaborative, with a strong emphasis on cross-cultural communication and design.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Design challenge or case study presentation
- On-site or virtual interview with the design team and other stakeholders
- Final interview with the CEO
Key Assessment Areas:
- Portfolio and design skills
- Leadership and team management abilities
- Communication and presentation skills
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight your creative leadership experience and relevant skills
- Prepare a strong portfolio showcasing your design work, with a focus on international and cross-cultural projects
- Be ready to discuss your design process, inspiration, and the results of your work
- Research tawk.to's brand and values to demonstrate your understanding of the company and its mission
ATS Keywords: Creative Director, Design Lead, UI/UX Design, Graphic Design, Brand Identity, Marketing Initiatives, Product Collaboration, Design Systems, Cross-Cultural Design, Team Leadership, Mentoring, Agile Collaboration, Attention to Detail, Innovative Thinking, Brand Execution
ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on design skills, leadership abilities, and cultural fit.
🛠️ Tools & Technologies
- Figma
- Sketch
- Adobe Creative Suite (Photoshop, Illustrator, XD)
- Microsoft Office Suite
- Slack
- Google Workspace (Gmail, Google Drive, Google Docs)
ASSUMPTION: Candidates should be proficient in industry-standard design tools and willing to learn and adapt to new technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- Innovative thinking
- Meticulous detail
- Collaborative approach to problem-solving
Work Style:
- Dynamic and fast-paced environment
- Cross-cultural and diverse team
- Strong emphasis on communication and collaboration
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment with a strong emphasis on innovation and collaboration?
- Are you comfortable working in a multicultural team and designing for a global audience?
- Can you effectively communicate and present your design ideas to diverse stakeholders?
ASSUMPTION: Candidates should be comfortable working in a fast-paced, collaborative environment and demonstrate a strong understanding of cross-cultural design principles.
⚠️ Potential Challenges
- Managing a growing design team with diverse skills and backgrounds
- Balancing innovative design with consistent brand standards across various digital touchpoints
- Working in a fast-paced, agile environment with tight deadlines
- Designing for a global audience with diverse cultural sensitivities
ASSUMPTION: The Creative Director role at tawk.to presents unique challenges and opportunities for growth, requiring strong leadership, communication, and design skills.
📈 Similar Roles Comparison
- Unlike traditional design roles, this position requires a strong focus on brand identity and marketing initiatives, in addition to UI/UX design
- This role offers a unique opportunity to shape the creative vision of a rapidly growing global messaging platform
- Career progression may include opportunities to lead larger design teams or transition into a Chief Design Officer role
ASSUMPTION: This role offers a unique blend of creative leadership, design, and marketing responsibilities, with significant potential for growth and impact.
📝 Sample Projects
- Redesigning tawk.to's brand identity and visual language to better reflect its global presence and user base
- Developing a comprehensive design system and style guide to ensure consistency across all digital touchpoints
- Collaborating with product teams to enhance UI/UX and create intuitive, engaging user experiences for a diverse global audience
ASSUMPTION: Sample projects for this role are likely to involve a mix of brand identity, UI/UX design, and marketing initiatives, with a strong focus on cross-cultural design considerations.
❓ Key Questions to Ask During Interview
- How does tawk.to support the growth and development of its design team members?
- What are the key priorities for this role in the first 90 days?
- How does tawk.to approach cross-cultural design and ensuring that our products resonate with a global audience?
- What are the most significant challenges facing the design team currently, and how can this role address them?
- How does tawk.to measure the success of its design efforts, and what metrics are most important for this role to focus on?
ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role, the company, and its mission.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your creative leadership experience and relevant skills
- Prepare a strong portfolio showcasing your design work, with a focus on international and cross-cultural projects
- Be ready to discuss your design process, inspiration, and the results of your work during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
