Creative Discovery Museum Partner

📌 Core Information

🔹 Job Title: Creative Discovery Museum Partner

🔹 Company: Rock City Enterprises

🔹 Location: Chattanooga, TN, United States

🔹 Job Type: On-site, Full-time

🔹 Category: Hospitality

🔹 Date Posted: July 3, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Handling sales transactions and providing excellent guest service
• Maintaining a clean and orderly shop
• Assisting with food preparation when needed
• Working nights, weekends, holidays, and special events as required

ASSUMPTION: This role requires a high level of customer interaction and may involve physical tasks such as lifting and moving merchandise.

📋 Key Responsibilities

✅ Deliver excellent guest service in line with the organization’s mission, culture, and values

✅ Model appropriate guest and partner interaction at all times

✅ Perform opening and closing procedures, as well as normal cashier duties

✅ Adhere to company policy

✅ Ensure assigned location is kept clean and that merchandise or food is attractively displayed

✅ Help restock as needed

✅ Answer phone in a professional manner and take messages and/or orders as needed

✅ Prepare food and maintain portion control when assigned to Food Operations

✅ Perform other duties as assigned by management

ASSUMPTION: This role requires multitasking and the ability to work efficiently under pressure during peak periods.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No prior experience required

Required Skills:

• Ability to convey a conservative and professional image to guests
• Ability to read and interpret documents; to write reports and correspondence
• Good computer skills
• Outgoing, friendly personality and the ability to provide excellent guest service
• Ability to communicate and interact effectively in one-on-one and small group situations
• Ability to add, subtract, multiply, and divide using American currency
• Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed
• Ability to lift/move up to 20 pounds and stand regularly

Preferred Skills:

• Previous cash handling or customer service experience
• Food preparation experience

ASSUMPTION: While not required, previous experience in cash handling, customer service, or food preparation may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $13.20 - $13.25 per hour. This is an estimate based on industry standards for entry-level hospitality positions in Chattanooga, TN.

Benefits:

• Health insurance (after 90 days of employment)
• Dental and vision insurance (after 90 days of employment)
• 401(k) retirement plan (after one year of employment)
• Paid time off (after 90 days of employment)
• Employee discounts on Rock City Enterprises attractions and merchandise

Working Hours: Full-time, 40 hours per week. This role may require working nights, weekends, holidays, and special events.

ASSUMPTION: The salary range provided is an estimate and may vary based on individual performance and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality. Rock City Enterprises operates attractions, restaurants, and retail stores, focusing on providing memorable experiences for guests.

Company Size: Medium (201-500 employees). This size allows for a diverse range of opportunities but maintains a personal touch.

Founded: 1932. Rock City Enterprises has a rich history and a well-established reputation in the hospitality industry.

Company Description:

• Rock City Enterprises features the world-renowned Rock City Gardens, offering ancient rock formations, gardens, and panoramic views.
• The company also owns and operates various attractions, museums, restaurants, and retail stores, including the Battles for Chattanooga Museum, Starbucks, the Incline Railway, Creative Discovery Museum, and Clumpies Ice Cream Co.
• Rock City Enterprises is committed to creating memories worth repeating for both guests and partners.

Company Specialties:

• Travel and tourism
• Attractions and historic locations
• Hospitality and lodging
• Food and beverage

Company Website: http://www.seerockcity.com

ASSUMPTION: Rock City Enterprises values its employees and offers opportunities for growth and development within the company.

📊 Role Analysis

Career Level: Entry-level. This role is an excellent starting point for a career in the hospitality industry.

Reporting Structure: The Creative Discovery Museum Partner reports directly to the Creative Discovery Museum Team Leader.

Work Arrangement: On-site, full-time. This role requires working on-site at the Creative Discovery Museum location in Chattanooga, TN.

Growth Opportunities:

• Progression to Team Leader or Supervisor roles within the Creative Discovery Museum
• Opportunities to transfer to other Rock City Enterprises locations or attractions
• Potential advancement to management or corporate positions within the company

ASSUMPTION: Rock City Enterprises offers opportunities for growth and development within the company, allowing employees to advance their careers over time.

🌍 Location & Work Environment

Office Type: Attraction and retail store. The Creative Discovery Museum is located within Rock City Gardens on Lookout Mountain, offering a unique and scenic work environment.

Office Location(s): 1400 Patten Road, Lookout Mountain, Georgia 30750, US

Geographic Context:

• Chattanooga, TN, is a mid-sized city with a cost of living slightly below the national average.
• The city offers a variety of cultural attractions, outdoor activities, and a vibrant arts scene.
• Lookout Mountain, where the Creative Discovery Museum is located, provides stunning views and a picturesque work environment.

Work Schedule: Full-time, 40 hours per week. This role may require working nights, weekends, holidays, and special events as needed.

ASSUMPTION: The work environment at the Creative Discovery Museum is fast-paced and customer-focused, with a strong emphasis on teamwork and collaboration.

💼 Interview & Application Insights

Typical Process:

• Submit application through the provided link
• Phone or video screen with the Hiring Manager
• In-person interview with the Creative Discovery Museum Team Leader
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and guest interaction
• Cash handling and transaction processing
• Food preparation and portion control (if applicable)
• Adherence to company policies and procedures
• Problem-solving and time management skills

Application Tips:

• Highlight any relevant experience in customer service, cash handling, or food preparation
• Tailor your resume and cover letter to emphasize your skills and enthusiasm for the role
• Prepare examples of times when you provided excellent customer service or handled challenging situations
• Demonstrate your ability to work well under pressure and maintain a positive attitude

ATS Keywords: Guest Service, Cash Handling, Food Preparation, Communication, Computer Skills, Teamwork, Flexibility, Professionalism, Organization, Customer Interaction, Problem Solving, Attention to Detail, Time Management, Sales Transactions, Merchandising, Restocking

ASSUMPTION: The application process for this role may take up to two weeks, depending on the volume of applicants and the company's hiring timeline.

🛠️ Tools & Technologies

• Point-of-sale (POS) system for processing transactions
• Computer or tablet for processing transactions, answering phones, and performing other administrative tasks
• Food preparation equipment (if applicable)

ASSUMPTION: The tools and technologies used in this role are standard for the hospitality industry and require minimal training.

👔 Cultural Fit Considerations

Company Values:

• Create Memories Worth Repeating
• Provide Excellent Guest Service
• Embrace Our Mission, Culture, and Values
• Work Together as a Team
• Continuously Improve and Innovate

Work Style:

• Customer-focused and guest-centric
• Team-oriented and collaborative
• Adaptable and flexible, able to work well under pressure
• Attentive to detail and committed to maintaining a clean and orderly work environment

Self-Assessment Questions:

• Do I have a genuine passion for providing excellent customer service?
• Am I able to maintain a positive attitude and work well under pressure?
• Do I have strong communication and teamwork skills?
• Am I detail-oriented and committed to maintaining a clean and orderly work environment?

ASSUMPTION: Rock City Enterprises values employees who are passionate about creating memorable experiences for guests and committed to working well within a team environment.

⚠️ Potential Challenges

• Handling difficult customers or challenging situations
• Working nights, weekends, holidays, and special events as required
• Standing and walking regularly, as well as lifting and moving merchandise
• Adapting to a fast-paced and sometimes unpredictable work environment

ASSUMPTION: The potential challenges of this role are common to the hospitality industry and can be mitigated through strong communication, problem-solving skills, and a commitment to providing excellent guest service.

📈 Similar Roles Comparison

• Creative Discovery Museum Partner vs. Retail Sales Associate: Both roles involve customer service and cash handling, but the Creative Discovery Museum Partner role may require additional food preparation tasks and a greater emphasis on guest interaction.
• Creative Discovery Museum Partner vs. Attractions Attendant: Both roles involve guest interaction and maintaining a clean work environment, but the Creative Discovery Museum Partner role may require additional cash handling and food preparation tasks.
• Creative Discovery Museum Partner vs. Food & Beverage Server: Both roles involve food preparation and guest interaction, but the Creative Discovery Museum Partner role may require additional cash handling and retail tasks.

ASSUMPTION: The Creative Discovery Museum Partner role offers a unique blend of customer service, cash handling, and food preparation tasks, making it an attractive opportunity for individuals interested in the hospitality industry.

📝 Sample Projects

• Handling a large group of guests during a peak period, ensuring efficient and accurate transaction processing while maintaining a positive attitude and providing excellent guest service
• Assisting with the setup and breakdown of special events, such as weddings or corporate functions, ensuring a clean and well-presented work environment
• Restocking merchandise or food items, maintaining accurate inventory levels, and ensuring attractive displays that enhance the guest experience

ASSUMPTION: The sample projects provided are representative of the day-to-day tasks and responsibilities of the Creative Discovery Museum Partner role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does this role contribute to the overall mission and goals of Rock City Enterprises?
• What opportunities are there for growth and development within the company?
• How does the Creative Discovery Museum Team work together to provide excellent guest service and create memorable experiences?
• What is the typical work schedule for this role, and how flexible is it?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experience
• Prepare examples of times when you provided excellent customer service or handled challenging situations
• Demonstrate your ability to work well under pressure and maintain a positive attitude
• Follow up with the Hiring Manager one week after submitting your application to confirm receipt and inquire about the next steps in the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.