Creative Discovery Museum Partner

📌 Core Information

🔹 Job Title: Creative Discovery Museum Partner

🔹 Company: See Rock City, Inc.

🔹 Location: Chattanooga, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: Hospitality

🔹 Date Posted: April 7, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Handling sales transactions and providing excellent guest service
• Maintaining a clean and orderly shop
• Assisting with food preparation when needed
• Working in a team environment and adhering to company policies

ASSUMPTION: This role is focused on customer-facing operations and requires strong interpersonal skills and attention to detail.

📋 Key Responsibilities

✅ Deliver excellent guest service in line with the organization’s mission, culture, and values

✅ Model appropriate guest and partner interaction at all times

✅ Perform opening and closing procedures, cashier duties, and maintain a clean workspace

✅ Adhere to company policy and ensure assigned location is kept clean and merchandise is attractively displayed

✅ Help restock as needed, answer phones professionally, and take messages or orders

✅ Prepare food and maintain portion control when assigned to Food Operations

✅ Perform other duties as assigned by management

ASSUMPTION: This role requires multitasking, strong communication skills, and the ability to work well under pressure during peak hours.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No prior experience required

Required Skills:

• Ability to convey a conservative and professional image to guests
• Ability to read and interpret documents; write reports and correspondence
• Good computer skills
• Outgoing, friendly personality and ability to provide excellent guest service
• Ability to communicate and interact effectively in one-on-one and small group situations
• Ability to add, subtract, multiply, and divide using American money
• Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed
• Ability to lift/move up to 20 pounds, walk, stoop, kneel, or crouch frequently, and stand regularly

Preferred Skills:

• Previous cashier or customer service experience
• Food preparation experience

ASSUMPTION: While not explicitly stated, previous cashier or customer service experience may be beneficial but is not required for this role.

💰 Compensation & Benefits

Salary Range: $18,000 - $22,000 per year (based on industry standards for entry-level hospitality positions in Chattanooga)

Benefits:

• Employee discounts on attractions, food, and retail
• Opportunities for growth and advancement within the company
• Access to employee events and activities

Working Hours: Full-time (40 hours per week), including nights, weekends, holidays, and special events as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level hospitality positions in Chattanooga. Actual compensation may vary based on factors such as experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, focusing on attractions, tourism, and food & beverage

Company Size: Medium (201-500 employees), offering a range of opportunities for growth and advancement

Founded: 1932, with a rich history in the Chattanooga area

Company Description:

• See Rock City, Inc. is a hospitality and entertainment company that features the world-renowned Rock City Gardens high atop Lookout Mountain
• The company also owns and operates various attractions, museums, conference centers, inns, restaurants, and retail stores in the Chattanooga area
• See Rock City, Inc. is committed to creating memorable experiences for both guests and employees

Company Specialties:

• Travel and tourism
• Attractions and historic locations
• Hospitality and lodging
• Food and beverage

Company Website: http://www.seerockcity.com

ASSUMPTION: See Rock City, Inc. is a well-established company in the Chattanooga area with a diverse range of attractions and services, offering numerous opportunities for growth and advancement within the hospitality industry.

📊 Role Analysis

Career Level: Entry-level, with opportunities for growth and advancement within the company

Reporting Structure: The Creative Discovery Museum Partner reports directly to the Creative Discovery Museum Team Leader

Work Arrangement: On-site, with a flexible schedule that may include nights, weekends, holidays, and special events

Growth Opportunities:

• Advancement to Team Leader or Supervisor roles within the Creative Discovery Museum
• Opportunities to transfer to other attractions or departments within See Rock City, Inc.
• Professional development and training opportunities

ASSUMPTION: While this role is entry-level, there are numerous opportunities for growth and advancement within the company, particularly for those who demonstrate strong performance and a commitment to customer service.

🌍 Location & Work Environment

Office Type: On-site, with a focus on customer-facing operations and attractions

Office Location(s): 321 Chestnut St., Chattanooga, TN 37402

Geographic Context:

• Chattanooga is a mid-sized city in southeastern Tennessee, with a population of approximately 181,000
• The city is known for its rich history, cultural attractions, and outdoor recreation opportunities
• Chattanooga offers a relatively low cost of living compared to other major metropolitan areas in the United States

Work Schedule: Full-time (40 hours per week), with a flexible schedule that may include nights, weekends, holidays, and special events as needed

ASSUMPTION: The work environment is fast-paced and customer-facing, with a focus on providing excellent guest service and maintaining a clean, orderly shop.

💼 Interview & Application Insights

Typical Process:

• Submit application through the provided link
• Phone or video screen with the hiring manager
• In-person interview with the Creative Discovery Museum Team Leader
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and guest interaction
• Cash handling and transaction processing
• Food preparation and portion control (if applicable)
• Adherence to company policies and procedures
• Flexibility and adaptability to various work schedules

Application Tips:

• Highlight any previous cashier or customer service experience on your resume
• Tailor your cover letter to demonstrate your enthusiasm for customer service and willingness to work a flexible schedule
• Prepare examples of your problem-solving skills and ability to handle challenging customer interactions

ATS Keywords: Guest Service, Cashier Duties, Food Preparation, Communication, Computer Skills, Professional Image, Team Interaction, Flexibility, Order Taking, Restocking, Cleaning, Portion Control, Document Interpretation, Report Writing, Mathematics, Customer Interaction

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on customer service skills and adaptability to various work schedules.

🛠️ Tools & Technologies

• Point-of-sale (POS) system for cashier duties
• Computer or tablet for processing transactions and answering phones
• Food preparation equipment (if applicable)

ASSUMPTION: The tools and technologies required for this role are primarily customer-facing and focused on processing transactions and providing excellent guest service.

👔 Cultural Fit Considerations

Company Values:

• Creating memories worth repeating for guests and employees
• Providing excellent customer service and exceeding expectations
• Fostering a positive and inclusive work environment

Work Style:

• Customer-focused and guest-centric
• Adaptable and flexible, with a willingness to work various schedules
• Team-oriented, with a commitment to maintaining a clean and orderly shop

Self-Assessment Questions:

• Do you have a genuine passion for providing excellent customer service?
• Are you comfortable working a flexible schedule, including nights, weekends, and holidays?
• Can you maintain a positive and professional demeanor under pressure?

ASSUMPTION: See Rock City, Inc. values employees who are committed to providing excellent customer service and creating memorable experiences for guests.

⚠️ Potential Challenges

• Handling challenging customer interactions and maintaining a positive demeanor
• Adapting to a flexible work schedule, including nights, weekends, and holidays
• Working in a fast-paced, customer-facing environment
• Meeting sales targets and maintaining a clean, orderly shop

ASSUMPTION: While this role offers numerous opportunities for growth and advancement, it also presents challenges related to customer service, adaptability, and maintaining a clean work environment.

📈 Similar Roles Comparison

• Creative Discovery Museum Partner vs. Cashier: Both roles focus on customer-facing operations and processing transactions, but the Creative Discovery Museum Partner role may involve additional responsibilities such as food preparation and maintaining a clean shop
• Creative Discovery Museum Partner vs. Hospitality Industry Standards: This role aligns with industry standards for entry-level hospitality positions, with a focus on customer service, adaptability, and a willingness to work a flexible schedule
• Creative Discovery Museum Partner vs. Career Path: This role offers opportunities for growth and advancement within the company, with potential career paths including Team Leader, Supervisor, or transfer to other attractions or departments

ASSUMPTION: While this role shares similarities with other entry-level hospitality positions, it also offers unique opportunities for growth and advancement within the company.

📝 Sample Projects

• Handling a large group of guests during peak hours and maintaining a positive demeanor
• Assisting with the setup and breakdown of events or special promotions
• Restocking merchandise or food items and maintaining an attractive display

ASSUMPTION: These sample projects demonstrate the diverse range of responsibilities and challenges that may be encountered in this role.

❓ Key Questions to Ask During Interview

• How does the company support employees in providing excellent customer service?
• What opportunities are available for growth and advancement within the company?
• How does the company handle challenging customer interactions and maintain a positive work environment?
• What is the typical work schedule for this role, and how flexible is the company with scheduling?
• How does the company ensure that employees have the tools and resources they need to succeed in their roles?

ASSUMPTION: These interview questions are designed to provide insight into the company's commitment to employee development, customer service, and work-life balance.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your customer service experience and adaptability to various work schedules
• Write a cover letter that demonstrates your enthusiasm for customer service and willingness to work a flexible schedule
• Prepare examples of your problem-solving skills and ability to handle challenging customer interactions
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.