Creative Discovery Museum Partner

📌 Core Information

🔹 Job Title: Creative Discovery Museum Partner

🔹 Company: See Rock City, Inc.

🔹 Location: Chattanooga, TN

🔹 Job Type: On-site, Full-time

🔹 Category: Hospitality

🔹 Date Posted: May 29, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Handling sales transactions and providing excellent guest service
• Maintaining a clean and orderly shop
• Assisting with food preparation and restocking as needed
• Working nights, weekends, holidays, and special events as needed

ASSUMPTION: This role is ideal for individuals who enjoy working with people, have strong communication skills, and are comfortable working in a fast-paced environment.

📋 Key Responsibilities

✅ Deliver excellent guest service in line with the organization’s mission, culture, and values

✅ Model appropriate guest and partner interaction at all times

✅ Perform opening and closing procedures, as well as normal cashier duties

✅ Adhere to company policy

✅ Ensure assigned location is kept clean and that merchandise or food is attractively displayed

✅ Help restock as needed

✅ Answer phone in a professional manner and take messages and/or orders as needed

✅ Prepare food and maintain portion control when assigned to Food Operations

✅ Perform other duties as assigned by management

ASSUMPTION: This role requires strong customer service skills, attention to detail, and the ability to multitask in a busy environment.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: No prior experience required

Required Skills:

• Ability to convey a conservative and professional image to guests
• Ability to read and interpret documents; to write reports and correspondence
• Good computer skills
• Outgoing, friendly personality and ability to provide excellent guest service
• Ability to communicate and interact effectively in one-on-one and small group situations
• Ability to add, subtract, multiply, and divide using American money
• Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed
• Ability to lift/move up to 20 pounds and stand regularly

Preferred Skills:

• Previous cashier or customer service experience
• Food preparation experience

ASSUMPTION: While previous experience is not required, candidates with relevant experience may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: $13.20 - $13.25 per hour

Benefits:

• Competitive pay
• Discounts on park attractions and merchandise
• Opportunities for growth and advancement

Working Hours: Full-time, including nights, weekends, holidays, and special events

ASSUMPTION: The salary range provided is based on industry standards for entry-level hospitality positions in the Chattanooga area.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, focusing on tourism and attractions

Company Size: Medium (201-500 employees), offering a supportive work environment with opportunities for growth

Founded: 1932, with a rich history in the Chattanooga area

Company Description:

• See Rock City, Inc. is a hospitality and entertainment company that features the world-renowned Rock City Gardens high atop Lookout Mountain
• The company also owns and operates various attractions, food, and retail outlets, as well as a conference center and an inn
• See Rock City, Inc. is committed to creating memorable experiences for both guests and partners

Company Specialties:

• Travel and tourism
• Attractions and historic locations
• Hospitality and lodging
• Food and beverage

Company Website: http://www.seerockcity.com

ASSUMPTION: See Rock City, Inc. is a well-established company with a strong reputation in the Chattanooga area, offering a variety of career opportunities in the hospitality industry.

📊 Role Analysis

Career Level: Entry-level, with opportunities for growth and advancement

Reporting Structure: Reports directly to the Creative Discovery Museum Team Leader

Work Arrangement: On-site, full-time, with a flexible schedule that includes nights, weekends, holidays, and special events

Growth Opportunities:

• Advancement to team leader or management positions
• Cross-training and development in other areas of the business
• Opportunities to work at various attractions and locations within the company

ASSUMPTION: This role offers a solid foundation for a career in the hospitality industry, with opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: On-site, with multiple locations throughout the Chattanooga area

Office Location(s): 321 Chestnut St., Chattanooga, TN 37402 (Creative Discovery Museum)

Geographic Context:

• Chattanooga is located in southeastern Tennessee, along the Tennessee River
• The city offers a mix of urban and outdoor attractions, with a growing arts and culture scene
• Chattanooga has a humid subtropical climate, with mild winters and hot, humid summers

Work Schedule: Full-time, with a flexible schedule that includes nights, weekends, holidays, and special events

ASSUMPTION: Chattanooga offers a unique blend of urban and outdoor attractions, with a growing job market and a relatively low cost of living compared to other cities in the region.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person interview with the Creative Discovery Museum Team Leader
• Background check and orientation

Key Assessment Areas:

• Customer service skills
• Communication and interpersonal skills
• Attention to detail and multitasking abilities
• Flexibility and adaptability

Application Tips:

• Highlight any relevant customer service or hospitality experience on your resume
• Tailor your cover letter to demonstrate your enthusiasm for working in the hospitality industry and your ability to provide excellent guest service
• Prepare examples of how you have handled challenging customer service situations in the past

ATS Keywords: Guest service, cashier duties, food preparation, communication, computer skills, professional image, team interaction, flexibility, merchandising, order taking, restocking, cleaning, portion control, problem-solving, time management, customer interaction

ASSUMPTION: The application process for this role is straightforward and focused on assessing the candidate's customer service skills and ability to work well in a team environment.

🛠️ Tools & Technologies

• Point-of-sale (POS) system for cashier duties
• Computer for record-keeping and communication
• Food preparation equipment (if assigned to Food Operations)

ASSUMPTION: This role does not require extensive use of technology, but candidates should be comfortable using basic computer software and point-of-sale systems.

👔 Cultural Fit Considerations

Company Values:

• Creating memorable experiences for guests and partners
• Providing excellent customer service
• Fostering a positive and inclusive work environment

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Adaptable and flexible

Self-Assessment Questions:

• Do you enjoy working with people and providing excellent customer service?
• Are you comfortable working in a fast-paced environment with a flexible schedule?
• Do you have strong communication and interpersonal skills?

ASSUMPTION: See Rock City, Inc. values employees who are passionate about providing excellent customer service and creating memorable experiences for guests. Candidates who are enthusiastic, adaptable, and team-oriented will likely be a good fit for the company's culture.

⚠️ Potential Challenges

• Working nights, weekends, holidays, and special events as needed
• Handling challenging customer service situations
• Meeting sales and customer service targets during peak seasons
• Adapting to a fast-paced and dynamic work environment

ASSUMPTION: While this role offers a flexible schedule and opportunities for growth, it also requires candidates to be adaptable and comfortable working in a fast-paced environment with a varied schedule.

📈 Similar Roles Comparison

• Creative Discovery Museum Partner vs. Cashier: Both roles involve handling sales transactions and providing excellent customer service, but the Creative Discovery Museum Partner role may involve additional responsibilities such as food preparation and restocking
• Creative Discovery Museum Partner vs. Attractions Attendant: Both roles involve working with guests and providing excellent customer service, but the Creative Discovery Museum Partner role is more focused on sales transactions and may involve additional responsibilities
• Creative Discovery Museum Partner vs. Food & Beverage Associate: Both roles involve food preparation and customer service, but the Creative Discovery Museum Partner role is more focused on sales transactions and may involve additional responsibilities

ASSUMPTION: While there are similarities between the Creative Discovery Museum Partner role and other hospitality positions, the specific responsibilities and requirements may vary depending on the role and the company.

📝 Sample Projects

• Handling a large group of guests during a peak season event
• Assisting with the setup and breakdown of a special event
• Restocking merchandise or food items to maintain an attractive display

ASSUMPTION: The specific projects and tasks associated with this role may vary depending on the location and the time of year, but they will generally involve handling sales transactions, providing excellent customer service, and maintaining a clean and orderly shop.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of working as a Creative Discovery Museum Partner?
• How does the company support employees in providing excellent customer service?
• What opportunities are there for growth and advancement within the company?
• How does the company handle scheduling and time-off requests?
• What is the company's approach to employee training and development?

ASSUMPTION: Asking thoughtful questions during the interview process can help candidates better understand the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your customer service and hospitality experience, as well as any relevant skills and qualifications
• Write a cover letter that demonstrates your enthusiasm for working in the hospitality industry and your ability to provide excellent guest service
• Prepare for your interview by researching the company and practicing common customer service scenarios
• Follow up with the hiring manager after your interview to express your appreciation for the opportunity and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.