📌 Core Information
🔹 Job Title: Creative Manager
🔹 Company: Visa
🔹 Location: Mexico City, Ciudad de México, Mexico
🔹 Job Type: Full-time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: 2025-07-10
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid (expectation of days in office confirmed by hiring manager)
🚀 Job Overview
Key aspects of this role include:
- Leading the in-house creative team in Mexico and supporting creative initiatives across Latin America and the Caribbean (LAC).
- Elevating creative quality, driving scalability, maximizing efficiencies, and optimizing production costs.
- Delivering high-visibility programs and activations for top-tier client brands, leveraging expertise to drive business growth.
- Collaborating closely with creative teams and internal stakeholders to define project scopes and deliver production solutions.
- Fostering strong partnerships, providing guidance, and streamlining collaboration across different business areas.
ASSUMPTION: This role requires a high level of creativity, leadership, and project management skills to successfully manage multiple client accounts and projects simultaneously.
📋 Key Responsibilities
✅ Develop creative concepts and communications that align with business strategies.
✅ Design compelling visuals that express a diverse range of concepts.
✅ Lead the hands-on execution of comprehensive media plans.
✅ Provide creative support for major programs and activations within the Mexico region.
✅ Collaborate closely with creative teams and internal stakeholders to define project scopes and deliver production solutions.
✅ Coordinate and align multiple cross-functional teams to ensure seamless workflow.
✅ Foster strong partnerships, provide guidance, and streamline collaboration across different business areas.
✅ Lead and inspire multidisciplinary creative teams within the LAC in-house agency.
✅ Identify opportunities to innovate, including implementing GenAI and enhancing efficiencies and quality across media plans.
✅ Maintain organized project documentation, status reports, and creative assets.
✅ Manage and motivate flexible creative teams for large-scale campaigns and regional projects.
ASSUMPTION: This role involves a high degree of autonomy and requires strong leadership, communication, and project management skills to successfully manage multiple projects and teams.
🎯 Required Qualifications
Education: Not specified, but relevant industry experience is crucial.
Experience: 8+ years of experience in creative services, design, production, or a related field.
Required Skills:
- Demonstrated design expertise supported by a strong professional portfolio.
- Proven ability to develop compelling creative concepts and messaging, with strong writing skills for campaigns, taglines, and brand storytelling.
- Proficient in leveraging generative AI tools to ideate, refine, and solve creative writing challenges, enhancing both the quality and efficiency of content development.
- In-depth understanding of the advertising industry, including current trends, technologies, and best practices.
- Skilled in developing strategies, aligning business goals, and enhancing processes.
- Excellent communication, collaboration, and project management skills.
- Ability to thrive in a productive, fast-paced environment.
- Strong problem-solving and analytical abilities.
- Professional proficiency in English is required.
- Deep knowledge of the Mexican market.
- Experience with digital platforms and out of home formats.
Preferred Skills:
- Skills in motion graphics or animation.
ASSUMPTION: While not explicitly stated, a bachelor's degree in a related field (e.g., graphic design, marketing, or communications) is likely beneficial for this role.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Creative Manager role with 8+ years of experience in Mexico City, the estimated salary range is MXN 1,200,000 - MXN 1,800,000 per year. This range takes into account the cost of living and the competitive nature of the IT Services and IT Consulting industry in the region.
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Professional development opportunities
- Tuition reimbursement
Working Hours: Full-time position with a hybrid work arrangement, expecting days in the office confirmed by the hiring manager.
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience, skills, and negotiation.
📌 Applicant Insights
🔍 Company Context
Industry: Visa is a global leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
Company Size: Visa has 10,001+ employees globally, providing a large and diverse work environment with ample opportunities for growth and collaboration.
Founded: Visa was founded in 1958 and has since grown into a publicly traded company listed on the New York Stock Exchange (NYSE: V).
Company Description:
- Visa is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
- The company's mission is to uplift everyone, everywhere by being the best way to pay and be paid.
- Visa offers a range of products and services, including credit, debit, and prepaid cards, as well as digital payment solutions like Visa Checkout and Visa Token Service.
Company Specialties:
- Global payments technology
- Digital payments innovation
- Financial inclusion
- Cybersecurity and fraud management
Company Website: https://corporate.visa.com/en/careers.html
ASSUMPTION: Visa's extensive global presence and market leadership in the digital payments industry provide a stable and innovative work environment for employees.
📊 Role Analysis
Career Level: This role is at the senior management level, requiring significant experience and expertise in creative services, design, or production.
Reporting Structure: The Creative Manager will report directly to the Head of Creative Services for the LAC region and will oversee multidisciplinary creative teams within the in-house agency.
Work Arrangement: This is a hybrid position, with an expectation of days in the office confirmed by the hiring manager.
Growth Opportunities:
- As a senior role within the creative services team, there may be opportunities for the Creative Manager to grow into a regional or global leadership position within Visa's in-house agency.
- The role also presents opportunities to work on high-visibility programs and activations, driving business growth and enhancing the Creative Manager's professional portfolio.
- Visa offers professional development opportunities, including tuition reimbursement, to support employees' career growth and advancement.
ASSUMPTION: Given Visa's global presence and the nature of the role, there are ample opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Visa's Mexico City office is a modern, collaborative workspace designed to foster creativity and innovation.
Office Location(s): 900 Metro Center Blvd, Foster City, California, US; 12301 Research Blvd, Austin, TX 78759, US; 1004 NW 65th Ave, Miami, FL 33126, US; 1 Market St, San Francisco, CA 94105, US; 900 Metro Center Blvd, Foster City, CA 94404, US
Geographic Context:
- Mexico City is the capital and most populous city of Mexico, with a vibrant cultural scene, rich history, and diverse culinary offerings.
- The city is known for its high altitude, with an elevation of approximately 2,250 meters (7,380 feet) above sea level, which can affect visitors' acclimatization.
- Mexico City has a subtropical highland climate, with mild winters and warm summers, and is prone to occasional earthquakes due to its location on a seismically active zone.
Work Schedule: Full-time position with a hybrid work arrangement, expecting days in the office confirmed by the hiring manager.
ASSUMPTION: The hybrid work arrangement offers employees a balance between in-office collaboration and remote work flexibility, promoting a healthy work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth behavioral and skills-based interviews with hiring managers and team members
- Final round interviews with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Creativity and design skills
- Project management and leadership abilities
- Communication and collaboration skills
- Industry knowledge and understanding of the advertising landscape
- Problem-solving and analytical skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience, skills, and accomplishments in creative services, design, or production.
- Prepare a professional portfolio showcasing your design expertise and creative concepts.
- Research Visa's company culture and mission to demonstrate your alignment with their values and goals during the interview process.
ATS Keywords: Creative Services, Design, Production, Project Management, Communication, Collaboration, Problem Solving, Analytical Skills, Client Relationship Management, Mentoring, Generative AI, Advertising Industry Knowledge, Digital Platforms, Motion Graphics, Animation
ASSUMPTION: Visa's application process is designed to assess candidates' skills, experience, and cultural fit, ensuring the best possible match for the role and the company.
🛠️ Tools & Technologies
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, Jira)
- Generative AI tools (e.g., Copy.ai, Frase, Jasper)
ASSUMPTION: The required tools and technologies for this role are standard in the creative services industry and can be easily adapted by candidates with relevant experience.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Inclusive
- Innovative
- Collaborative
- Integrity
Work Style:
- Creative and innovative
- Collaborative and team-oriented
- Results-driven and accountable
- Adaptable and responsive to change
Self-Assessment Questions:
- Do you thrive in a creative and collaborative work environment?
- Are you comfortable managing multiple projects and teams simultaneously?
- Do you have a strong portfolio demonstrating your design expertise and creative concepts?
- Are you proficient in leveraging generative AI tools to enhance content development?
- Do you have a deep understanding of the advertising industry and current trends?
ASSUMPTION: Visa values employees who align with their company values and work style, fostering a positive and productive work environment.
⚠️ Potential Challenges
- Managing multiple client accounts and projects simultaneously may require strong time management and prioritization skills.
- Working in a fast-paced, dynamic environment may present challenges in maintaining work-life balance.
- The hybrid work arrangement may require adaptability and effective communication with remote team members.
- Navigating the Mexican market may present unique cultural and business challenges that require a deep understanding of the local context.
ASSUMPTION: By being proactive, organized, and adaptable, candidates can successfully overcome these potential challenges and excel in the role.
📈 Similar Roles Comparison
- Compared to other creative services roles, this position offers a unique opportunity to lead a regional in-house agency and drive creative excellence across Latin America and the Caribbean.
- In the advertising industry, this role is comparable to a Senior Art Director or Creative Director position, with a focus on managing teams and driving business growth through creative initiatives.
- Career-wise, this role presents opportunities for growth into regional or global leadership positions within Visa's in-house agency.
ASSUMPTION: This role offers a unique blend of creative, leadership, and project management responsibilities, setting it apart from other similar positions in the industry.
📝 Sample Projects
- Developing a comprehensive brand guidelines document for a major client, ensuring consistency across all touchpoints and platforms.
- Leading a team to create a high-visibility campaign for a global event, incorporating innovative design elements and digital platforms.
- Managing the production of a series of animated explainer videos for an internal communications initiative, ensuring consistency in messaging and visual style.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges the Creative Manager may face, requiring strong leadership, creativity, and project management skills.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the LAC in-house agency?
- How does Visa support the professional growth and development of its creative team members?
- What are the key priorities for this role in the first 90 days?
- How does Visa measure the success and impact of its creative initiatives?
- What is the expected work-life balance for this hybrid position, and how is it supported by the company?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the team, and the company, while also providing valuable insights into the work environment and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience, skills, and accomplishments in creative services, design, or production.
- Prepare a professional portfolio showcasing your design expertise and creative concepts.
- Research Visa's company culture and mission to demonstrate your alignment with their values and goals during the interview process.
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications for the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
