📌 Core Information
🔹 Job Title: Creative Operations Coordinator
🔹 Company: Chime
🔹 Location: San Francisco, CA
🔹 Job Type: Full-time, Hybrid
🔹 Category: Operations, Creative
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 2+ years of experience
🔹 Remote Status: On-site with hybrid options
🚀 Job Overview
Key aspects of this role include:
- Keeping projects organized and on track
- Coordinating meetings and ensuring smooth workflows
- Supporting the creative intake process and ensuring projects meet quality standards
- Contributing to process improvement and documentation
ASSUMPTION: This role requires a high level of organization, strong communication skills, and the ability to thrive in a fast-paced, collaborative environment. Familiarity with creative workflows and project management tools is essential.
📋 Key Responsibilities
✅ Keep projects organized by maintaining Asana boards, tracking timelines, and ensuring deliverables stay on schedule
✅ Coordinate meetings like kickoffs, stand-ups, and reviews—prepping materials, capturing notes, and following up on action items
✅ Support the creative intake process by organizing briefs and routing work through the right review and approval stages
✅ Act as an information hub, helping teams stay aligned on status, ownership, and deadlines
✅ Contribute to process improvement by documenting workflows and proposing operational enhancements
✅ Manage, organize and track project and production related PO's, contracts and budgets to ensure in process and on budget targets
ASSUMPTION: The role requires strong project management skills, attention to detail, and the ability to juggle multiple projects and priorities.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Business, Marketing, or a related discipline)
Experience: 2+ years of experience in a project coordination or creative operations role
Required Skills:
- Familiarity with creative workflows and cross-functional collaboration
- Proficiency with project management and documentation tools (e.g., Asana, Google Workspace, Notion)
- Excellent organizational and communication skills
- Proactive mindset and passion for operational excellence
- Ability to juggle multiple projects and prioritize in a fast-moving environment
Preferred Skills:
- Experience with budget management and contract tracking
- Familiarity with financial services industry
ASSUMPTION: While a Bachelor's degree is preferred, relevant experience and skills may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $62,190 - $84,700 per year (based on experience level)
Benefits:
- Hybrid work policy
- Backup child, elder, and/or pet care
- Subsidized commuter benefit
- 401k match
- Medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days
- Paid parental leave
- Access to Maven for family planning
- Annual wellness stipend
- In-person and virtual events
Working Hours: Full-time, 40 hours per week, with flexible hybrid work arrangements
ASSUMPTION: The salary range provided is based on the information given in the job listing. However, actual compensation may vary based on factors such as location, skills, and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically focused on providing accessible and helpful banking services to everyday Americans
Company Size: Medium-sized company with 1,001-5,000 employees, offering a collaborative and entrepreneurial work environment
Founded: 2012, with a mission to help everyday Americans unlock their financial potential
Company Description:
- Chime is a financial technology company, not a bank, offering helpful, transparent, and free banking services
- Focuses on providing users with tools to control their money, build credit, and achieve their financial ambitions
- Offers features such as no overdraft fees, early direct deposit, and financial literacy resources
Company Specialties:
- Mobile banking
- Financial literacy
- Credit building
- Accessible banking services
Company Website: https://www.chime.com/
ASSUMPTION: Chime's focus on accessibility and user-centric design sets it apart in the financial services industry, offering applicants a unique opportunity to make a meaningful impact on people's lives.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and career progression within the creative operations team and the broader organization
Reporting Structure: This role will report directly to the Creative Operations Manager and work closely with cross-functional teams, including creative, marketing, and product
Work Arrangement: Hybrid, with a mix of in-office days and remote work, depending on the team's needs and the employee's preferences
Growth Opportunities:
- Advancement to a senior role within the creative operations team
- Expansion into related roles, such as project management or process improvement
- Potential to take on more strategic responsibilities as the team and company grow
ASSUMPTION: This role offers a unique opportunity to grow both personally and professionally, with exposure to various aspects of the business and the chance to make a significant impact on the company's success.
🌍 Location & Work Environment
Office Type: Hybrid, with a mix of on-site and remote work
Office Location(s): San Francisco, CA (with additional offices in Chicago, IL, and New York, NY)
Geographic Context:
- San Francisco, CA: A vibrant, diverse city with a thriving tech industry and a high cost of living
- Access to public transportation, cultural attractions, and outdoor activities
- Chime's offices are located in the heart of the city, offering employees easy access to amenities and resources
Work Schedule: Full-time, with flexible hours and the opportunity to work remotely on a case-by-case basis
ASSUMPTION: The hybrid work arrangement offers employees the best of both worlds, allowing them to enjoy the benefits of working from home while also fostering collaboration and camaraderie in the office.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- In-depth behavioral interview with the creative operations team
- Final interview with the creative director or another senior leader
Key Assessment Areas:
- Problem-solving skills and ability to manage multiple projects
- Communication and collaboration skills, both written and verbal
- Understanding of creative workflows and project management tools
- Alignment with Chime's mission and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Be prepared to discuss your experience with project management tools and creative workflows
- Demonstrate your understanding of Chime's mission and how your skills and experience align with the role's requirements
ATS Keywords: Project coordination, creative operations, Asana, Google Workspace, Notion, cross-functional collaboration, process improvement, hybrid work, San Francisco, financial services
ASSUMPTION: The interview process will focus on assessing the candidate's technical skills, problem-solving abilities, and cultural fit with Chime's mission and values.
🛠️ Tools & Technologies
- Asana (project management)
- Google Workspace (collaboration and communication)
- Notion (documentation and knowledge management)
- Microsoft Office Suite (optional, for specific tasks or projects)
ASSUMPTION: Familiarity with these tools is essential for success in this role, and candidates should be prepared to demonstrate their proficiency during the interview process.
👔 Cultural Fit Considerations
Company Values:
- Member-centric: Chime prioritizes the needs and preferences of its members above all else
- Inclusive: Chime strives to create an environment where everyone feels valued and respected
- Bold: Chime encourages its employees to take risks and challenge the status quo
Work Style:
- Collaborative: Chime values teamwork and cross-functional collaboration
- Entrepreneurial: Chime fosters a culture of innovation and ownership
- Fast-paced: Chime operates in a dynamic and ever-changing environment
Self-Assessment Questions:
- Do you share Chime's commitment to putting members first and creating an inclusive environment?
- Are you comfortable working in a fast-paced, collaborative environment and taking on new challenges as they arise?
- Do you have a proactive mindset and a passion for operational excellence?
ASSUMPTION: Candidates who align with Chime's values and work style will be more likely to succeed in this role and contribute to the company's ongoing success.
⚠️ Potential Challenges
- Managing multiple projects and priorities in a fast-paced environment
- Balancing the needs of various stakeholders, including creative teams, marketing, and product
- Keeping up with changes in workflows and processes as the company grows and evolves
- Adapting to a hybrid work environment and maintaining effective communication with remote team members
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a proactive mindset.
📈 Similar Roles Comparison
- Creative Operations Coordinator vs. Project Manager: While both roles involve project management, the Creative Operations Coordinator focuses more on supporting creative teams and ensuring projects meet quality standards
- Industry-specific context: Chime's focus on accessibility and user-centric design sets it apart from traditional financial services companies
- Career path comparison: This role offers opportunities for growth within the creative operations team and the broader organization, with potential for advancement to senior roles or expansion into related fields
ASSUMPTION: Candidates should consider their long-term career goals and how this role aligns with their desired path when comparing it to similar positions.
📝 Sample Projects
- Managing the production of a major marketing campaign, from initial brief to final delivery
- Streamlining the creative intake process to improve efficiency and reduce bottlenecks
- Developing and implementing a new project management system to better track progress and ensure accountability
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges that candidates can expect to face in this role.
❓ Key Questions to Ask During Interview
- Can you describe a typical project lifecycle and how this role fits into that process?
- How does this role collaborate with other teams, such as marketing and product, to ensure projects meet quality standards and business objectives?
- What are the most significant challenges facing the creative operations team, and how can this role help address them?
- How does Chime support the professional development and growth of its employees?
- What is the company's long-term vision for the creative operations team, and how does this role contribute to that vision?
ASSUMPTION: These questions will help candidates better understand the role's responsibilities, the team's dynamics, and Chime's long-term goals.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on project management, creative workflows, and cross-functional collaboration
- Prepare for your interviews by researching Chime's mission, values, and industry position, and be ready to discuss your alignment with these aspects
- If selected for an in-depth interview, be prepared to present a portfolio or examples of your work, demonstrating your proficiency with project management tools and creative workflows
- Follow up with the hiring manager after your interview to express your appreciation for the opportunity and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
