Creative Operations Lead, UCAN

📌 Core Information

🔹 Job Title: Creative Operations Lead, UCAN

🔹 Company: Netflix

🔹 Location: Los Angeles, California, United States

🔹 Job Type: Full-time, On-site

🔹 Category: Entertainment Providers

🔹 Date Posted: May 30, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing creative production of promotional assets for title launches
• Collaborating with cross-functional teams to optimize creative resources
• Maintaining operational best practices and workflow management
• Tracking team capacity and production spend
• Innovating scalable production workflows and creative technology

ASSUMPTION: This role requires a high level of organizational skills, project management experience, and the ability to build strong cross-functional relationships. The ideal candidate will have a passion for the creative development process and thrive in fast-paced, demanding environments.

📋 Key Responsibilities

✅ Establish and reinforce adherence to creative operations workflows, adapting regional learnings in pursuit of global operational excellence

✅ Manage the routing pipeline and strategy for projects between internal and external creative teams and vendors

✅ Optimize creative resource deployment and uncover opportunities for efficiency with scaled operations partners

✅ Collaborate with cross-functional partners to ensure the vendor ecosystem can meet evolving title-level needs

✅ Maintain operational best practices across creative workflows and own the training and associated materials for teams

✅ Monitor team capacity, target adherence, production spend, and trends in workflow adherence

✅ Act as a critical thought partner in the development of new scalable production workflows and creative technology

ASSUMPTION: The role requires a strong understanding of project management solutions, metrics, and testing to inform creative solutions. The ideal candidate will be well-versed in using these tools to optimize workflows and improve efficiency.

🎯 Required Qualifications

Education: Not specified (assumed relevant degree or equivalent experience)

Experience: 10+ years of production, operational, and trafficking experience within creative organizations or internal creative teams

Required Skills:

• Fluency in English; knowledge of other languages a plus
• Exemplary organizational skills and a disciplined work ethic
• Experience deploying project management solutions for a diverse set of deliverables
• Passion for the creative development process
• Proven ability to build strong cross-functional relationships
• Effective at giving honest and direct feedback
• High level of intellectual curiosity and strong judgment in the face of ambiguity
• Understand, advocate, and embody Netflix's values and team goals

Preferred Skills:

• Experience working in the entertainment industry
• Knowledge of Netflix's creative operations workflows

ASSUMPTION: Given the role's focus on creative operations and project management, candidates with a background in production, operations, or related fields are likely to be the best fit. Familiarity with the entertainment industry and Netflix's creative workflows would be beneficial but not required.

💰 Compensation & Benefits

Salary Range: $70,000 - $370,000 per year (based on market indicators and considering specific job family, background, skills, and experience)

Benefits:

• Health Plans
• Mental Health Support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid Leave of Absence programs
• 35 days of paid time off for hourly employees; flexible time off for salaried employees

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is an estimate based on market indicators and may vary depending on the candidate's specific job family, background, skills, and experience. Netflix offers comprehensive benefits to support employees' well-being and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers

Company Size: 10,001+ employees (global presence with a significant focus on the entertainment industry)

Founded: 1997 (with a rich history in revolutionizing the way people watch TV shows and movies)

Company Description:

• Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries
• Offers a wide variety of TV series, films, and games across various genres and languages
• Provides members with the flexibility to play, pause, and resume watching as much as they want, anytime, anywhere

Company Specialties:

• Revolutionizing the way people watch TV shows and movies
• Global entertainment distribution and streaming services
• Investment in original content and partnerships with creators worldwide

Company Website: Netflix Careers

ASSUMPTION: Netflix is a well-established company in the entertainment industry, with a strong global presence and a focus on innovation and original content. The company's size and industry allow for diverse career opportunities and a dynamic work environment.

📊 Role Analysis

Career Level: Senior Individual Contributor (experienced professional with significant industry expertise)

Reporting Structure: Reports to the PDP Regional Operations Manager (UCAN)

Work Arrangement: On-site, full-time (40 hours per week)

Growth Opportunities:

• Potential advancement to management or leadership roles within the creative operations team
• Expansion of responsibilities based on performance and company needs
• Opportunities to work on high-profile projects and collaborate with industry professionals

ASSUMPTION: The role offers opportunities for professional growth and development within Netflix's creative operations team. Candidates with strong performance and a desire to take on additional responsibilities may have the chance to advance their careers within the company.

🌍 Location & Work Environment

Office Type: On-site (Los Angeles, California)

Office Location(s): 5808 W Sunset Blvd, Los Angeles, CA 90028, US

Geographic Context:

• Los Angeles is a major hub for the entertainment industry, offering numerous networking and professional development opportunities
• The city is known for its diverse culture, vibrant arts scene, and year-round mild climate
• Los Angeles is the second-largest city in the United States by population, providing ample resources and amenities

Work Schedule: Full-time (40 hours per week), with the possibility of occasional overtime or flexible hours to meet project deadlines

ASSUMPTION: The on-site work environment in Los Angeles offers candidates the opportunity to be immersed in the entertainment industry and collaborate with professionals in the field. The city's diverse culture and ample resources provide a stimulating work environment and numerous networking opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with a recruiter or hiring manager
• In-depth interviews with cross-functional team members
• Final interview with the PDP Regional Operations Manager (UCAN)
• Background check and offer extension

Key Assessment Areas:

• Problem-solving skills and ability to manage multiple projects simultaneously
• Understanding of creative operations workflows and project management solutions
• Collaboration and communication skills, particularly with cross-functional teams
• Adaptability and ability to thrive in a fast-paced, dynamic environment
• Alignment with Netflix's values and company culture

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of Netflix's creative operations workflows and project management solutions
• Showcase your ability to collaborate effectively with cross-functional teams and adapt to a dynamic work environment
• Prepare thoughtful questions to ask during the interview, focusing on the role's responsibilities, team dynamics, and growth opportunities

ATS Keywords: Creative Operations, Project Management, Workflow Management, Cross-functional Collaboration, Resource Optimization, Production Experience, Organizational Skills, Creative Development, Feedback Skills, Entrepreneurial Mindset, Analytical Skills, Training Development, Operational Best Practices, Capacity Tracking, Innovation, Creative Technology

ASSUMPTION: The interview process for this role will focus on assessing candidates' problem-solving skills, understanding of creative operations workflows, and ability to collaborate effectively with cross-functional teams. Applicants should tailor their application materials and prepare thoughtful questions to demonstrate their fit for the role.

🛠️ Tools & Technologies

• Project management software (e.g., Asana, JIRA, Trello)
• Creative production and design tools (e.g., Adobe Creative Suite, Final Cut Pro)
• Collaboration and communication platforms (e.g., Slack, Microsoft Teams)
• Data analysis and reporting tools (e.g., Excel, Google Analytics)

ASSUMPTION: The role requires proficiency in project management software, creative production and design tools, and collaboration platforms. Familiarity with data analysis and reporting tools would be beneficial for tracking team capacity and production spend.

👔 Cultural Fit Considerations

Company Values:

• Inclusion
• Integrity
• Curiosity
• Sustainability
• Courage
• Collaboration
• Accountability

Work Style:

• Fast-paced and dynamic environment
• Cross-functional collaboration and teamwork
• Data-driven decision-making and continuous improvement
• Focus on innovation and creativity
• Strong emphasis on work-life balance and employee well-being

Self-Assessment Questions:

• How do you embody Netflix's values in your daily work?
• Can you provide an example of a time when you had to adapt to a significant change in a project or workflow?
• How do you approach giving and receiving feedback to improve collaboration and team performance?

ASSUMPTION: Netflix's company values and work style emphasize inclusion, collaboration, and continuous improvement. Candidates should be able to demonstrate their alignment with these values and work style preferences through their application materials and interview responses.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Adapting to changes in project scope or workflows
• Collaborating effectively with cross-functional teams and stakeholders
• Balancing creative and operational priorities
• Ensuring adherence to brand guidelines and quality standards

ASSUMPTION: The role presents challenges related to project management, adaptability, and collaboration. Candidates should be prepared to manage multiple projects, adapt to changes, and work effectively with cross-functional teams to overcome these challenges.

📈 Similar Roles Comparison

• Unlike other creative operations roles, this position focuses on managing the creative production of promotional assets for title launches
• This role requires a strong understanding of project management solutions and metrics to inform creative solutions
• Career progression in this role may lead to management or leadership positions within the creative operations team

ASSUMPTION: This role is unique in its focus on managing the creative production of promotional assets for title launches. Candidates should be prepared to apply their project management skills and understanding of creative operations workflows to succeed in this role.

📝 Sample Projects

• Managing the creative production of promotional assets for a high-profile Netflix original series launch
• Collaborating with cross-functional teams to optimize workflows and reduce production time for a season of a popular Netflix show
• Developing and implementing a training program for external vendors to improve their understanding of Netflix's creative operations workflows

ASSUMPTION: The role involves managing high-profile projects and collaborating with cross-functional teams to optimize workflows and improve efficiency. Candidates should be prepared to take on these responsibilities and contribute to Netflix's creative operations team.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the PDP Regional Operations team?
• How does this role contribute to Netflix's overall creative operations strategy?
• What are the most significant challenges facing the creative operations team in the near future, and how can this role help address them?
• How does Netflix support the professional development and growth of its employees, particularly within the creative operations team?
• Can you provide an example of a time when the company successfully adapted to a significant change in the entertainment industry?

ASSUMPTION: Candidates should ask thoughtful questions during the interview to gain insights into the role's responsibilities, team dynamics, and growth opportunities. This will help them assess their fit for the position and demonstrate their interest in the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Netflix Careers
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare for the interview by researching Netflix's company culture, values, and creative operations workflows
• Prepare thoughtful questions to ask during the interview, focusing on the role's responsibilities, team dynamics, and growth opportunities
• Follow up with the recruiter or hiring manager within 24 hours after the interview to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.