Creative Operations Manager

📌 Core Information

🔹 Job Title: Creative Operations Manager

🔹 Company: Mangomint

🔹 Location: United States (Remote)

🔹 Job Type: Full-Time

🔹 Category: Marketing & Creative

🔹 Date Posted: April 18, 2025

🔹 Experience Level: 4-7 years

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Managing diverse cross-channel projects
• Leading initiatives across digital, web, print, and events
• Owning timelines, process development, and cross-functional collaboration
• Working with vendors, contractors, and external partners

ASSUMPTION: This role requires a high level of organization, proactivity, and adaptability to thrive in a fast-paced, creative environment.

📋 Key Responsibilities

✅ Own and manage Asana workspace, including workflows, templates, reporting, and continuous process improvements

✅ Partner with teams across Growth, Design, Data, Sales, and external collaborators to plan, scope, and launch integrated campaigns

✅ Coordinate every phase of a project, from briefs to handoffs, to keep work moving efficiently and on time

✅ Drive cross-functional alignment by collaborating with stakeholders to gain buy-in, set priorities, and improve outcomes

✅ Manage external contractors, creative partners, and vendors to source and deliver high-quality campaign assets and components

✅ Tackle unexpected challenges with agility, using process and clear communication to create momentum

✅ Identify process gaps and champion ways to work smarter, faster, and more collaboratively across the team

ASSUMPTION: This role involves a high degree of multitasking, prioritization, and adaptability to manage various projects and stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience)

Experience: 4-7 years of experience in project management or creative operations, ideally in a fast-moving in-house marketing or creative team, or agency setting

Required Skills:

• Deep experience with Asana (or similar tools like Monday, Wrike, or Airtable)
• Proven success managing multi-channel campaigns
• Clear and confident communication skills
• A natural problem-solver with strong critical thinking skills
• Experience working with vendors and contractors
• Highly detail-oriented, yet able to zoom out and prioritize against broader goals
• Comfortable working independently, managing own time and priorities with little oversight

Preferred Skills:

• Experience with print production and sourcing
• Experience with digital QA processes
• Creative or advertising agency background

ASSUMPTION: Candidates with experience in a fast-paced, dynamic environment and a proven track record of managing complex projects will be most successful in this role.

💰 Compensation & Benefits

Salary Range: $85,000 - $100,000 per year (Based on industry standards for similar roles and experience levels)

Benefits:

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• Flexible and unlimited PTO
• 401k plan available (no matching)
• Employee stock option program

Working Hours: Full-time (40 hours per week), with flexible hours and a focus on results

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. The actual salary may vary depending on the candidate's qualifications and the company's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development (SaaS)

Company Size: 51-200 employees (Small to Medium-sized company)

Founded: 2017 (8 years ago)

Company Description:

• Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable
• Highest-rated salon and spa software in the US and Canada
• Fully remote, fun, and ambitious team with regular in-person meetups

Company Specialties:

• SaaS development
• Salon and spa software
• Marketing and growth services

Company Website: https://www.mangomint.com/

ASSUMPTION: Mangomint is a growing startup with a strong focus on innovation and customer success. They prioritize a positive work environment and employee well-being.

📊 Role Analysis

Career Level: Mid-level (4-7 years of experience)

Reporting Structure: Reports directly to the Head of Growth Services

Work Arrangement: Fully remote, with the option to work from the Los Angeles headquarters occasionally

Growth Opportunities:

• Potential to grow into a leadership role as the team expands
• Opportunities to learn and develop skills in various aspects of marketing and project management
• Chance to make a significant impact on the company's growth and success

ASSUMPTION: This role offers ample opportunities for professional growth and development within a dynamic and expanding team.

🌍 Location & Work Environment

Office Type: Fully remote, with an option to work from the Los Angeles headquarters occasionally

Office Location(s): Los Angeles, California

Geographic Context:

• Los Angeles, California (Headquarters)
• Remote work with team members across the United States and Canada

Work Schedule: Flexible hours, with a focus on results and meeting project deadlines

ASSUMPTION: The remote work environment offers a high degree of flexibility and work-life balance, with the occasional opportunity to collaborate in person.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• In-depth interview with the Head of Growth Services and a team member
• Final interview with the CEO

Key Assessment Areas:

• Project management skills and experience
• Communication and collaboration abilities
• Problem-solving and critical thinking skills
• Adaptability and flexibility in a fast-paced environment

Application Tips:

• Highlight relevant project management experience and achievements
• Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
• Prepare examples of successful multi-channel campaign management

ATS Keywords: Asana, project management, multi-channel campaigns, vendor management, process improvement, cross-functional collaboration

ASSUMPTION: Mangomint uses an Applicant Tracking System (ATS) to filter and manage job applications. Including relevant keywords in your resume and cover letter can help your application stand out.

🛠️ Tools & Technologies

• Asana (required)
• Monday, Wrike, or Airtable (alternatives)
• Project management tools (e.g., Trello, Jira)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with Asana and other project management tools is essential for this role. Candidates should be comfortable learning and using new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Innovative and adaptable
• Collaborative and supportive

Work Style:

• Fast-paced and dynamic
• Results-driven and focused on outcomes
• Flexible and adaptable to change

Self-Assessment Questions:

• Do you thrive in a fast-paced, creative environment?
• Are you comfortable working independently and managing your own time and priorities?
• Do you enjoy collaborating with diverse teams to achieve common goals?

ASSUMPTION: Mangomint values candidates who are proactive, adaptable, and able to thrive in a fast-paced, dynamic work environment.

⚠️ Potential Challenges

• Managing multiple projects and stakeholders simultaneously
• Adapting to shifting priorities and deadlines in a fast-paced environment
• Working with external vendors and contractors to ensure high-quality deliverables
• Identifying and addressing process gaps in a growing organization

ASSUMPTION: These challenges require strong project management skills, adaptability, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Creative Operations Manager vs. Project Manager: Creative Operations Manager focuses more on cross-functional collaboration and process improvement, while Project Manager may have a narrower scope and more tactical responsibilities
• Industry-specific context: Mangomint operates in the salon and spa software industry, which has unique marketing and growth challenges compared to other SaaS verticals
• Career path comparison: This role can lead to growth opportunities in marketing, project management, or operations within a fast-growing SaaS company

ASSUMPTION: Understanding the unique aspects of this role and its industry context can help candidates tailor their application and prepare for interviews.

📝 Sample Projects

• Managing a multi-channel campaign for a new product launch, including digital ads, landing pages, email marketing, and event planning
• Streamlining the creative approval process by developing and implementing a new workflow in Asana
• Collaborating with external vendors to produce high-quality print materials and swag for a marketing event

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges faced by the Creative Operations Manager at Mangomint.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits within the organization?
• How does Mangomint support work-life balance for remote employees?
• What are the most significant challenges facing the Growth Services team, and how can this role help address them?
• How does Mangomint approach professional development and growth opportunities for its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and provides valuable insights into the company and team dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare examples of successful multi-channel campaign management and process improvement initiatives
• Follow up with the Hiring Manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.