📌 Core Information
🔹 Job Title: Creative Operations Manager
🔹 Company: Visa
🔹 Location: San Francisco, California, United States
🔹 Job Type: Full-time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: May 5, 2025
🔹 Experience Level: 5+ years
🔹 Remote Status: Hybrid (5-10% travel)
🚀 Job Overview
Key aspects of this role include:
- Developing and implementing tools to support creative operations
- Managing resources, budgets, and workflows
- Tracking projects and identifying potential complications
- Collaborating with internal and external stakeholders
ASSUMPTION: This role requires a high level of organization, communication, and problem-solving skills to manage projects effectively and ensure optimal efficiency.
📋 Key Responsibilities
✅ Develop and implement tools to support the creative operations of the team
✅ Manage resources, budgets, and workflows to meet project demands
✅ Track projects and identify potential complications or bottlenecks
✅ Run weekly team check-ins and prioritize requests
✅ Be a strategic partner and problem solver, balancing the needs of multiple stakeholders
✅ Champion diversity, equity, and inclusion in creative work
ASSUMPTION: This role requires a deep understanding of the creative process, creative development lifecycle, and the tools and technologies that support them.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 5+ years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Required Skills:
- Expertise in project management tools, particularly Adobe WorkFront
- Strong communication, negotiation, and stakeholder management skills
- Ability to influence and align teams at all levels
- Experience with complex, high-profile, and multi-channel creative projects
- Comfortable with scoping out costs and high-level timelines for projects
Preferred Skills:
- 8+ years of experience in creative operations, production, or project management
- Deep understanding of the creative process and development lifecycle
- Experience with broadcast commercials, paid and organic social, video for web, OOH and print, digital ads, and email marketing
ASSUMPTION: Candidates should have a strong background in creative operations, production, or project management, with a proven track record of managing complex projects and teams.
💰 Compensation & Benefits
Salary Range: 132,300.00 to 172,000.00 USD per year (including potential sales incentive payments)
Benefits:
- Medical, Dental, Vision
- 401(k), FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
Working Hours: Varies upon the needs of the department
ASSUMPTION: The salary range provided is an estimate based on the job description and industry standards for similar roles. The actual salary may vary depending on factors such as knowledge, skills, experience, and location.
📌 Applicant Insights
🔍 Company Context
Industry: Visa is a global leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
Company Size: Visa has 10,001+ employees worldwide, providing ample opportunities for growth and collaboration.
Founded: Visa was founded in 1958 and has since grown into a publicly traded company with a strong global presence.
Company Description:
- Visa's mission is to uplift everyone, everywhere by being the best way to pay and be paid.
- The company facilitates transactions between consumers, merchants, financial institutions, and government entities.
- Visa offers a comprehensive benefits package for eligible positions.
Company Specialties:
- Global payments technology company
Company Website: https://corporate.visa.com/en/careers.html
ASSUMPTION: Visa's global presence and extensive experience in the digital payments industry make it an attractive employer for those seeking a challenging and rewarding career in a dynamic field.
📊 Role Analysis
Career Level: This role is suitable for experienced professionals seeking to advance their careers in creative operations or project management.
Reporting Structure: The Creative Operations Manager will report directly to the Sr. Director of Creative Operations and work closely with internal project managers, producers, account teams, creative teams, and external partners.
Work Arrangement: This is a hybrid position, with an expectation of days in office confirmed by the hiring manager.
Growth Opportunities:
- Expanding the team's tools and workflows to meet growing client demand
- Collaborating with diverse stakeholders to deliver high-quality content on-time and on/under budget
- Potential career advancement within Visa's internal creative agency or external client projects
ASSUMPTION: This role offers opportunities for professional growth and development within Visa's expanding internal creative agency.
🌍 Location & Work Environment
Office Type: Visa's headquarters are located in Foster City, California, with additional offices in Austin, TX; Miami, FL; and San Francisco, CA.
Office Location(s): 900 Metro Center Blvd, Foster City, California, US
Geographic Context:
- San Francisco is a major tech hub with a vibrant culture and diverse population
- The Bay Area offers numerous opportunities for professional networking and growth
- Visa's Foster City headquarters is conveniently located near major transportation links
Work Schedule: Varies upon the needs of the department
ASSUMPTION: Visa's Foster City headquarters provide a modern and collaborative work environment, with easy access to public transportation and nearby amenities.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring manager and other team members
- Final interview with the Sr. Director of Creative Operations
Key Assessment Areas:
- Project management skills and experience
- Understanding of the creative process and development lifecycle
- Communication and stakeholder management skills
- Problem-solving and strategic thinking abilities
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on project management, creative operations, and stakeholder management
- Prepare examples of successful projects you've managed, emphasizing results and impact
- Demonstrate your understanding of Visa's business and the role of the internal creative agency in your cover letter
ATS Keywords: Creative Operations, Project Management, Adobe WorkFront, Multi-Channel Marketing, Campaign Management, Team Collaboration, Resource Management, Training, Tracking, Negotiation, Diversity and Inclusion
ASSUMPTION: Applicants should tailor their resumes and cover letters to highlight relevant skills and experience, demonstrating their fit for the role and Visa's internal creative agency.
🛠️ Tools & Technologies
- Adobe WorkFront
- Project management software
- Spreadsheets (e.g., Microsoft Excel, Google Sheets)
ASSUMPTION: Proficiency in Adobe WorkFront and other project management tools is essential for this role, as is a strong working knowledge of spreadsheets for optimizing efficiencies.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Collaboration
- Inclusion
Work Style:
- Fast-paced and dynamic environment
- Cross-functional team collaboration
- Focus on results and impact
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment, and can you manage multiple projects simultaneously?
- Are you comfortable working with diverse stakeholders and balancing the needs of multiple teams?
- Do you have a proven track record of delivering high-quality results under tight deadlines?
ASSUMPTION: Successful candidates will demonstrate a strong cultural fit with Visa's values and work style, with a proven ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
⚠️ Potential Challenges
- Managing a rapidly expanding team and client demand
- Balancing the needs and expectations of multiple stakeholders
- Ensuring optimal efficiency without compromising creativity
- Adapting to a hybrid work arrangement and potential changes in office days
ASSUMPTION: Applicants should be prepared to manage a fast-paced, dynamic environment and balance the needs of multiple stakeholders while fostering a culture of creativity, collaboration, and innovation.
📈 Similar Roles Comparison
- Creative Operations Manager at Visa vs. Creative Operations Manager at an advertising agency: Visa's internal creative agency offers a unique blend of client-side and agency life, with approximately 50% of efforts supporting Visa's core brand and sponsorships, and the other 50% dedicated to supporting Visa's partners and clients as an external creative agency.
- Industry-specific context: Visa's global presence and extensive experience in digital payments provide a strong foundation for creative content and marketing campaigns.
- Career path comparison: This role offers opportunities for professional growth and development within Visa's expanding internal creative agency or external client projects.
ASSUMPTION: Visa's internal creative agency provides a unique and attractive opportunity for experienced creative operations professionals seeking to advance their careers in a dynamic and innovative field.
📝 Sample Projects
- Managing the production of thumb-stopping social media content, original campaign creative, and broadcast commercials for Visa's core brand and sponsorships
- Collaborating with celebrity athletes from the NFL, FIFA, Olympics, and Formula 1 to create engaging and high-visibility content
- Supporting Visa's partners and clients as an external creative agency, delivering high-quality content on-time and on/under budget
ASSUMPTION: Successful candidates will have experience managing complex, high-profile, and multi-channel creative projects, with a strong understanding of the creative process and development lifecycle.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does the internal creative agency collaborate with Visa's external partners and clients, and what opportunities are there for growth and development within the agency?
- What is the expected office presence for this hybrid role, and how may that evolve over time?
- How does Visa support the professional growth and development of its employees, particularly within the internal creative agency?
- What are the key priorities for this role in the first 30, 60, and 90 days, and how can I best contribute to their successful execution?
ASSUMPTION: Applicants should ask thoughtful and insightful questions to demonstrate their interest in the role and Visa's internal creative agency, as well as their commitment to driving success in the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, focusing on project management, creative operations, and stakeholder management
- Prepare examples of successful projects you've managed, emphasizing results and impact
- Demonstrate your understanding of Visa's business and the role of the internal creative agency in your cover letter
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
