📌 Core Information
🔹 Job Title: Creative Repair Specialist
🔹 Company: Surface Experts - East Cincinnati
🔹 Location: Madeira, Ohio, United States
🔹 Job Type: Full-Time
🔹 Category: Consumer Services
🔹 Date Posted: 2025-07-27
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Performing creative repairs on-site, typically completing 4 or more repairs per day
- Providing excellent customer service and communication while working on-location
- Problem-solving repairs in various settings, such as apartments, hotels, moving sites, and construction sites
- Following Surface Experts' unique 5-step repair process and using specialized tools and products
- Utilizing artistic talents and an eye for color to match and replicate colors and patterns for complex repairs
ASSUMPTION: This role requires a high level of creativity, problem-solving skills, and the ability to work independently in various environments.
📋 Key Responsibilities
✅ Complete 4 or more creative repairs on-site each day, while displaying good customer service and communication
✅ Perform work on-location, treating tenants and staff with exceptional customer service
✅ Problem-solve repairs in a variety of settings, using a designated Support Team for assistance when needed
✅ Learn and integrate Surface Experts' one-of-a-kind 5-step repair process into daily creative routine
✅ Master each instrument and tool in the personalized tool-kit and flex artistic talents for unique repairs
ASSUMPTION: This role involves physical labor and may require working in various environments, including construction sites and moving sites.
🎯 Required Qualifications
Education: No formal education requirements specified
Experience: Hands-on experience doing some form of manual work, such as construction, manufacturing, painting, or sculpting
Required Skills:
- Ability to see, distinguish, and replicate colors
- Familiarity with color and color matching
- Strong problem-solving skills
- Excellent customer service and communication skills
- Ability to work independently and in various environments
Preferred Skills:
- Background in facilities maintenance
- Experience with hard surface repair or related fields
ASSUMPTION: While a background in facilities maintenance is helpful, it is not a deal-breaker for this role.
💰 Compensation & Benefits
Salary Range: $25.00 per hour, with performance-based commissions starting on day 1
Benefits:
- Bonus based on performance
- Company car
- Training and development
- Paid holidays and accruable vacation
- Flexible work schedule
- Paid new hire training
- Tools included
- Mentorship opportunities
- Dedicated mentors to guide you
Working Hours: Full-time, typically Monday-Friday, with the ability to accommodate midweek appointments
ASSUMPTION: The salary range provided is based on the job listing and is subject to change. Benefits may vary based on employment status and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Surface Experts is a consumer services company specializing in hard surface repair, focusing on repairing minor damages to various surfaces instead of replacing them entirely.
Company Size: Surface Experts has 11-50 employees, providing a small business environment with an owner who works alongside the team each day.
Founded: Surface Experts was founded in 2018, with its headquarters in Spokane, Washington.
Company Description:
- Surface Experts combines traditional trades with original processes and products to provide long-lasting repairs that are pleasing to the eye and environmentally friendly
- The company aims to establish a nationally recognized market for surface repair as an alternative to replacement or complete refinishing
- Surface Experts' typical repair doesn't make a mess, doesn't leave a smell, and doesn't take more than 2 hours, making it an efficient and eco-friendly solution
Company Specialties:
- Stainless Steel Appliances Repair
- Countertop Repair - Stone & Laminate
- Flooring Repair - LVP
- Wood, Tile, Vinyl, and Glass Cooktop Repair
- Furniture Repair for Hotels & Moving Companies
- Bathtub Repair - Fiberglass, Acrylic, Enameled Porcelain, and Tile & Shower Surround Repair
Company Website: https://www.surfaceexperts.com/
ASSUMPTION: Surface Experts is a growing company with a focus on sustainability and customer satisfaction, making it an attractive option for environmentally conscious job seekers.
📊 Role Analysis
Career Level: Entry-Level (0-2 years)
Reporting Structure: This role reports directly to the owner of Surface Experts - East Cincinnati, who works alongside the team each day.
Work Arrangement: This is an on-site, full-time position with a flexible work schedule that can accommodate midweek appointments.
Growth Opportunities:
- Ongoing repair training and career development
- Mentorship opportunities to learn new skills and advance within the company
- Potential for career growth as the company expands and opens new locations
ASSUMPTION: This role offers opportunities for career growth and development within the company, making it an attractive option for entry-level candidates looking to advance in their careers.
🌍 Location & Work Environment
Office Type: Surface Experts - East Cincinnati operates out of a local office in Madeira, Ohio.
Office Location(s): 7500 Cooper Road, Madeira, OH 45243, United States
Geographic Context:
- Madeira is a suburb of Cincinnati, Ohio, with a population of approximately 9,000 people
- The area is known for its high-quality schools, safe neighborhoods, and convenient access to major highways
- Cincinnati offers a variety of cultural attractions, sports teams, and outdoor recreation opportunities
Work Schedule: Full-time, typically Monday-Friday, with the ability to accommodate midweek appointments
ASSUMPTION: The work environment at Surface Experts - East Cincinnati is collaborative and supportive, with a focus on teamwork and problem-solving.
💼 Interview & Application Insights
Typical Process:
- Submit application through the provided link
- Phone or video screen with the hiring manager
- In-person or virtual interview with the owner of Surface Experts - East Cincinnati
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Problem-solving skills and ability to think critically
- Customer service and communication skills
- Attention to detail and artistic ability
- Ability to work independently and in various environments
- Alignment with Surface Experts' company values and mission
Application Tips:
- Highlight any relevant experience in manual work, facilities maintenance, or related fields
- Demonstrate your problem-solving skills and ability to work independently in your resume and cover letter
- Prepare examples of your artistic work or projects that showcase your creativity and attention to detail
- Research Surface Experts' company values and mission, and be prepared to discuss how your personal values align with theirs
ATS Keywords: Creative repairs, customer service, problem-solving, color matching, manual work, artistic talents, communication, facilities maintenance
ASSUMPTION: The interview process at Surface Experts - East Cincinnati is designed to assess your problem-solving skills, customer service abilities, and alignment with the company's values and mission.
🛠️ Tools & Technologies
- Specialized tools and products provided by Surface Experts
- Company car for job duties
- Designated Support Team for assistance with repairs and problem-solving
ASSUMPTION: Surface Experts provides all necessary tools and products for this role, allowing you to focus on performing high-quality repairs and providing excellent customer service.
👔 Cultural Fit Considerations
Company Values:
- Serve Others
- Put Relationships First
- No Jerks
- Be Humble
- Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
- Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
Work Style:
- Collaborative and supportive team environment
- Focus on problem-solving and customer satisfaction
- Flexible work schedule that can accommodate midweek appointments
Self-Assessment Questions:
- Do you have a strong desire to serve others and provide exceptional customer service?
- Are you comfortable working independently in various environments?
- Do you have a curiosity for learning new skills and constantly improving?
- Are you able to put business needs above personal wants and follow established processes?
ASSUMPTION: Surface Experts values a collaborative and supportive work environment that prioritizes problem-solving, customer satisfaction, and continuous improvement.
⚠️ Potential Challenges
- Physical labor and working in various environments, including construction sites and moving sites
- Dealing with difficult customers or challenging repair situations
- Meeting daily repair quotas and maintaining high-quality standards
- Working in a small business environment with a focus on customer satisfaction and continuous improvement
ASSUMPTION: This role may present challenges related to physical labor, customer service, and meeting daily repair quotas, but Surface Experts provides the necessary tools, training, and support to help you succeed.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on creative repairs and artistic ability
- Surface Experts' unique 5-step repair process sets it apart from competitors in the hard surface repair industry
- Career path comparison: This role offers opportunities for career growth and development within the company, with potential for advancement as the company expands and opens new locations
ASSUMPTION: This role is unique in its focus on creative repairs and artistic ability, with opportunities for career growth and development within the company.
📝 Sample Projects
- Repairing a chipped bathtub using Surface Experts' unique 5-step process and artistic skills
- Matching and replicating colors and patterns for a complex countertop repair
- Restoring a damaged appliance to its original condition using specialized tools and products
ASSUMPTION: These sample projects demonstrate the creative and artistic aspects of this role, as well as the importance of Surface Experts' unique 5-step repair process.
❓ Key Questions to Ask During Interview
- Can you describe a challenging repair situation and how you problem-solved it?
- How do you handle difficult customers or customer service situations?
- What do you enjoy most about working in a collaborative and supportive team environment?
- What opportunities are there for career growth and development within the company?
- How does Surface Experts support its employees in maintaining a healthy work-life balance?
ASSUMPTION: These key questions are designed to assess your problem-solving skills, customer service abilities, and alignment with Surface Experts' company values and mission.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Highlight any relevant experience in manual work, facilities maintenance, or related fields in your resume and cover letter
- Prepare examples of your artistic work or projects that showcase your creativity and attention to detail
- Research Surface Experts' company values and mission, and be prepared to discuss how your personal values align with theirs
- Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
