📌 Core Information
🔹 Job Title: Creative Repair Specialist
🔹 Company: Surface Experts - Alabama Gulf Coast
🔹 Location: Mobile, AL, United States
🔹 Job Type: Part-Time
🔹 Category: Consumer Services
🔹 Date Posted: April 4, 2025
🔹 Experience Level: Entry Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Performing creative repairs on-site, typically 4 or more per day
- Displaying excellent customer service and communication skills
- Problem-solving in various settings, such as apartments, hotels, and construction sites
- Following a unique 5-step repair process
- Utilizing artistic talents to match colors and patterns for complex repairs
ASSUMPTION: This role requires a balance of creativity, customer service, and problem-solving skills. Applicants should be comfortable working independently and in various environments.
📋 Key Responsibilities
✅ Complete 4 or more creative repairs on-site each day, typically in an hour or less
✅ Perform work on-location while displaying good customer service and communication
✅ Problem-solve with repairs in a variety of settings, such as apartments, hotels, moving sites, construction sites, etc.
✅ Learn and integrate a one-of-a-kind 5-step repair process into your creative routine
✅ Master each instrument and tool in your personalized tool-kit
✅ Flex your artistic talents – each repair requires a unique solution
ASSUMPTION: The role involves physical work and may require standing, lifting, and carrying tools and equipment. Applicants should be comfortable with this level of activity.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Previous experience in manual work, such as construction, manufacturing, painting, or sculpting
Required Skills:
- Hands-on experience doing some form of manual work
- Ability to see, distinguish, and replicate colors
- Familiarity with color and color matching
- Strong problem-solving skills
- Excellent customer service and communication skills
Preferred Skills:
- Background in facilities maintenance
- Experience with various repair tools and equipment
ASSUMPTION: While a background in facilities maintenance is helpful, it is not a deal breaker. Applicants with relevant manual work experience and artistic talents are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $17.00 - $20.00 per hour, plus performance-based bonus opportunities
Benefits:
- Bonus based on performance
- Company car
- Flexible schedule
- Training & development
- Paid holidays and accruable vacation
Working Hours: Full-time and part-time positions available. Can accommodate midweek appointments
ASSUMPTION: The salary range is based on industry standards for entry-level positions in the consumer services sector. The performance-based bonus provides an opportunity for additional compensation based on individual and company performance.
📌 Applicant Insights
🔍 Company Context
Industry: Consumer Services, focusing on hard surface repair and restoration
Company Size: Small (11-50 employees), allowing for a more personal and collaborative work environment
Founded: 2018, with a mission to establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing
Company Description:
- Surface Experts is a comprehensive hard surface repair company, specializing in fixing minor damages to various surfaces, including bathtubs, cabinets, floors, appliances, countertops, furniture, and elevator panels
- The company combines traditional trades with original processes and products to provide long-lasting repairs that are pleasing to the eye and environmentally friendly
- Surface Experts aims to provide happy customers who have saved money and time while avoiding adding another damaged surface to the landfill
Company Specialties:
- Stainless Steel Appliances Repair
- Countertop Repair - Stone & Laminate
- Flooring Repair - LVP
- Wood, Tile, Vinyl, and Glass Cooktop Repair
- Furniture Repair for Hotels & Moving Companies
- Bathtub Repair - Fiberglass, Acrylic, and Enameled Porcelain
- Tile & Shower Surround Repair
Company Website: Surface Experts
ASSUMPTION: Surface Experts is a growing company with a focus on sustainability and customer satisfaction. Applicants should be comfortable working in a dynamic and evolving environment.
📊 Role Analysis
Career Level: Entry-level, with opportunities for growth and development within the company
Reporting Structure: Technicians typically report directly to the regional manager or franchise owner
Work Arrangement: On-site, with a flexible schedule that can accommodate midweek appointments
Growth Opportunities:
- Advancement to senior technician or team lead roles
- Transition to management or franchise ownership
- Expansion of skills and knowledge through training and development programs
ASSUMPTION: While this role is entry-level, there are opportunities for growth and advancement within the company, particularly for those who demonstrate strong performance and a commitment to the company's values.
🌍 Location & Work Environment
Office Type: Mobile, AL, United States
Office Location(s): Mobile, AL
Geographic Context:
- Mobile, AL, is located in the southern region of the United States
- The city has a humid subtropical climate, with mild winters and hot, humid summers
- Mobile is known for its rich history, cultural attractions, and outdoor recreation opportunities
Work Schedule: Full-time and part-time positions available, with a flexible schedule that can accommodate midweek appointments
ASSUMPTION: The work environment is on-site, with a flexible schedule that allows for a good work-life balance. Applicants should be comfortable working in various settings and with diverse customers.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the regional manager or franchise owner
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Problem-solving skills
- Customer service and communication skills
- Artistic talents and color matching abilities
- Manual dexterity and physical capability
Application Tips:
- Highlight relevant manual work experience and artistic talents in your resume
- Prepare examples of creative problem-solving and customer service scenarios
- Demonstrate your familiarity with the company and its services during the interview
ATS Keywords: Creative Repairs, Customer Service, Color Matching, Problem Solving, Manual Work, Artistic Talents, Communication, Facilities Maintenance
ASSUMPTION: The application process is straightforward and focuses on assessing the applicant's skills and fit for the role. Applicants should be prepared to demonstrate their relevant experience and abilities throughout the interview process.
🛠️ Tools & Technologies
- Various repair tools and equipment
- Company-provided vehicle
- Company-provided smartphone and communication devices
ASSUMPTION: The company provides all necessary tools and equipment for the role. Applicants should be comfortable using various tools and equipment and following safety guidelines.
👔 Cultural Fit Considerations
Company Values:
- Serve Others
- Be a Problem Solver
- Trust the Process
Work Style:
- Collaborative and team-oriented
- Customer-focused and service-driven
- Adaptable and resourceful
Self-Assessment Questions:
- Do you enjoy making things using your hands?
- Do you have hobbies that involve color or 3-D art?
- Are you comfortable working in various settings and with diverse customers?
ASSUMPTION: Surface Experts values a collaborative and customer-focused work environment. Applicants should be comfortable working in a team and prioritizing customer satisfaction in their daily tasks.
⚠️ Potential Challenges
- Working in various settings and with diverse customers may require adaptability and flexibility
- Physical demands of the role may be challenging for some applicants
- On-call or on-demand scheduling may be required to accommodate customer needs
- Weather conditions and seasonal fluctuations may impact work availability
ASSUMPTION: While there may be challenges associated with the role, Surface Experts offers a supportive work environment and opportunities for growth and development.
📈 Similar Roles Comparison
- Creative Repair Specialist vs. Traditional Repair Technician: The Creative Repair Specialist role requires a higher level of artistic talent and problem-solving skills, while the Traditional Repair Technician role may be more focused on specific repair techniques and processes
- Consumer Services Industry Context: The consumer services industry is characterized by a focus on customer satisfaction, adaptability, and resourcefulness. Applicants should be comfortable working in a customer-facing role and prioritizing customer needs
- Career Path Comparison: The Creative Repair Specialist role offers opportunities for growth and advancement within the company, particularly for those who demonstrate strong performance and a commitment to the company's values
ASSUMPTION: While there may be similarities between the Creative Repair Specialist role and other repair technician roles, the unique requirements and opportunities associated with this role make it a distinct and attractive career option for the right candidate.
📝 Sample Projects
- Repairing a chipped bathtub using color-matching techniques and artistic talent
- Restoring a damaged countertop to its original appearance using a unique repair process
- Fixing a scratched floor using problem-solving skills and creative repair techniques
ASSUMPTION: The sample projects provided are intended to give applicants an idea of the types of repairs they may encounter in the role. Applicants should be prepared to demonstrate their relevant experience and abilities during the interview process.
❓ Key Questions to Ask During Interview
- What are the most common types of repairs that technicians encounter in this role?
- How does the company support the professional development and growth of its technicians?
- What are the key qualities and skills that the company looks for in successful candidates for this role?
- How does the company ensure that its technicians are equipped with the necessary tools and resources to perform their jobs effectively?
- What are the most challenging aspects of the role, and how does the company support its technicians in overcoming these challenges?
ASSUMPTION: Applicants should use the interview process to gather as much information as possible about the role, the company, and the work environment. Asking thoughtful and relevant questions demonstrates a genuine interest in the position and increases the likelihood of success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Highlight relevant manual work experience and artistic talents in your resume
- Prepare examples of creative problem-solving and customer service scenarios
- Demonstrate your familiarity with the company and its services during the interview
- Follow up with the hiring manager one week after your interview to express your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
