📌 Core Information
🔹 Job Title: Creative Repair Specialist
🔹 Company: Surface Experts of Kentuckiana
🔹 Location: Louisville, KY, United States
🔹 Job Type: Full-Time
🔹 Category: Consumer Services
🔹 Date Posted: May 15, 2025
🔹 Experience Level: Entry Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Performing creative repairs on-site daily
- Providing excellent customer service and communication
- Problem-solving in various settings
- Following a unique five-step repair process
ASSUMPTION: This role requires a hands-on, creative individual who enjoys problem-solving and interacting with customers.
📋 Key Responsibilities
✅ Complete 4 or more creative repairs on-site each day
✅ Perform work on-location while displaying good customer service and communication
✅ Problem-solve with repairs in a variety of settings
✅ Follow Surface Experts' one-of-a-kind 5-step repair process
✅ Master each instrument and tool in your personalized tool-kit
✅ Flex your artistic talents – each repair requires a unique solution
ASSUMPTION: This role involves physical labor and requires the ability to see, distinguish, and replicate colors.
🎯 Required Qualifications
Education: No formal education requirements mentioned
Experience: No specific experience required, but hands-on experience doing some form of manual work is helpful
Required Skills:
- Hands-on experience in manual work
- Ability to see, distinguish, and replicate colors
- Strong problem-solving skills
- Excellent customer service and communication skills
Preferred Skills:
- Background in facilities maintenance
- Experience with color and color matching
ASSUMPTION: While not explicitly stated, a high school diploma or equivalent is likely required for this role.
💰 Compensation & Benefits
Salary Range: $21.00 - $23.00 per hour
Benefits:
- Training Completion Bonus
- 401(k)
- Bonus based on performance
- Company car
- Competitive salary
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Training & development
Working Hours: Full-time, no required overtime, no nights, no weekends
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and location.
📌 Applicant Insights
🔍 Company Context
Industry: Surface Experts operates in the consumer services industry, specializing in hard surface repair.
Company Size: Surface Experts of Kentuckiana has 11-50 employees, providing a small business environment where the owner works alongside the team each day.
Founded: Surface Experts was founded in 2018, with headquarters in Spokane, Washington.
Company Description:
- Surface Experts is a comprehensive hard surface repair company
- Combines traditional trades with original processes and products to provide long-lasting repairs
- Focuses on repairing minor damages to many surfaces, including bathtubs, cabinets, floors, appliances, countertops, furniture, and elevator panels
Company Specialties:
- Stainless Steel Appliances Repair
- Countertop Repair - Stone & Laminate
- Flooring Repair - LVP
- Wood, Tile, Vinyl, Glass Cooktop Repair
- Furniture Repair for Hotels & Moving Companies
- Bathtub Repair - Fiberglass, Acrylic, Enameled Porcelain, and Tile & Shower Surround Repair
Company Website: www.surfaceexperts.com
ASSUMPTION: Surface Experts is a growing company with a strong focus on customer service and environmental sustainability.
📊 Role Analysis
Career Level: Entry-level position with opportunities for career development and mentorship
Reporting Structure: This role reports directly to the owner of the company, who works alongside the team each day
Work Arrangement: Full-time, on-site position with a great work-life balance, no required overtime, no nights, no weekends
Growth Opportunities:
- Ongoing repair training and career development
- Mentorship opportunities within the company
- Potential for advancement as the company grows
ASSUMPTION: This role offers opportunities for growth and development within a small, supportive work environment.
🌍 Location & Work Environment
Office Type: On-site, local business with an owner who works alongside the team each day
Office Location(s): Louisville, KY, United States
Geographic Context:
- Louisville is the largest city in Kentucky, with a population of over 600,000
- The city is known for its vibrant arts and cultural scene, as well as its historic neighborhoods and landmarks
- Louisville is home to several major corporations and has a diverse economy
Work Schedule: Full-time, no required overtime, no nights, no weekends
ASSUMPTION: Louisville offers a unique blend of urban and rural living, with a lower cost of living compared to other major cities in the United States.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the owner of the company
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Problem-solving skills
- Customer service and communication skills
- Attention to detail and color matching ability
- Manual dexterity and physical stamina
Application Tips:
- Highlight any relevant manual work experience and artistic talents in your resume
- Prepare examples of creative problem-solving and customer service scenarios
- Demonstrate your familiarity with Surface Experts' unique repair process and commitment to customer service
ATS Keywords: Creative Repairs, Customer Service, Problem Solving, Color Matching, Manual Work, Artistic Talents, Communication, Facilities Maintenance
ASSUMPTION: The interview process for this role will focus on assessing the candidate's problem-solving skills, customer service abilities, and artistic talents.
🛠️ Tools & Technologies
- Personalized tool-kit for repairs
- Company car for job duties
- Surface Experts' proprietary repair products
ASSUMPTION: This role requires the use of specialized tools and products, which will be provided by the company.
👔 Cultural Fit Considerations
Company Values:
- Serve Others
- Put Relationships First
- No Jerks
- Be Humble
- Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
- Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
Work Style:
- Collaborative and supportive team environment
- Focus on problem-solving and customer service
- Opportunities for growth and development
Self-Assessment Questions:
- Do you enjoy finding creative solutions to problems?
- Are you comfortable working independently and in a team environment?
- Do you have a strong attention to detail and the ability to match colors accurately?
- Are you comfortable with physical labor and working in various settings?
ASSUMPTION: Surface Experts values a collaborative, supportive work environment that prioritizes problem-solving, customer service, and continuous improvement.
⚠️ Potential Challenges
- Physical demands of the job, including lifting and working in various settings
- Exposure to hazardous materials and chemicals
- Working with customers who may be upset or inconvenienced by the damage to their property
- Meeting performance expectations and bonus requirements
ASSUMPTION: This role may present physical and emotional challenges, but Surface Experts provides training and support to help employees succeed.
📈 Similar Roles Comparison
- Creative Repair Specialist vs. Traditional Repair Technician
- Creative Repair Specialists focus on artistic and creative solutions to repairs
- Traditional Repair Technicians follow established repair processes and procedures
- Consumer Services Industry Context
- Surface Experts operates in the consumer services industry, focusing on hard surface repair
- Other companies in this industry may offer similar repair services but with different focuses or specialties
- Career Path Comparison
- Creative Repair Specialists can advance to roles such as Senior Technician, Team Lead, or even open their own franchise
- Career paths may vary depending on the company and individual growth opportunities
ASSUMPTION: While similar roles may share some responsibilities, the focus on creativity and artistic talent sets the Creative Repair Specialist role apart.
📝 Sample Projects
- Repairing a chipped bathtub with a unique, artistic design
- Restoring a damaged countertop to match the surrounding surface
- Fixing a scratched stainless steel appliance with a creative, color-matched solution
ASSUMPTION: These sample projects demonstrate the creative and problem-solving aspects of the Creative Repair Specialist role.
❓ Key Questions to Ask During Interview
- What is the most challenging repair you've had to complete, and how did you approach it?
- How does Surface Experts support the growth and development of its employees?
- What is the company's approach to customer service and ensuring customer satisfaction?
- What opportunities are there for advancement within the company?
- How does Surface Experts ensure the safety and well-being of its employees?
ASSUMPTION: These interview questions will help you better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Highlight any relevant manual work experience and artistic talents in your resume
- Prepare examples of creative problem-solving and customer service scenarios
- Demonstrate your familiarity with Surface Experts' unique repair process and commitment to customer service
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
