Creative Tech | Engagement Lead

📌 Core Information

🔹 Job Title: Creative Tech | Engagement Lead

🔹 Company: Devoteam

🔹 Location: Lisbon, Lisboa, Portugal

🔹 Job Type: Full-time

🔹 Category: Business Consulting and Services

🔹 Date Posted: May 6, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing client relationships and product vision
• Developing and implementing product roadmaps
• Billing projects and activating cross-selling opportunities
• Negotiating contracts and maximizing profits
• Coordinating with product owners and tech leads

ASSUMPTION: This role requires strong communication, negotiation, and project management skills. It is ideal for candidates with a background in client engagement, business development, or similar roles.

📋 Key Responsibilities

✅ Responsible for helping in the building of a product vision in collaboration with the client.

✅ Develop and manage strong client relationships, connecting with key business stakeholders.

✅ Responsible for billing their own projects.

✅ Responsible for activating cross-selling opportunities.

✅ Negotiate contracts and close agreements to maximize profits.

✅ Coordinate product owners & Tech Leads in order to deliver top quality.

✅ Handle several client accounts.

✅ Manager client accounts in the most efficient way to generate sales for the business.

✅ Build and maintain strong relationships with the clients. making themselves available to handle concerns and building the clients trust to make sure they stay loyal to the company.

✅ Solid knowledge of the Product Lifecycle.

✅ Set the vision, the macro plan and the roadmap of the product.

✅ Anticipate needs for the product an the customer, cross-selling and up-selling our capabilities.

✅ Enforce a solid and high potential digital strategy to maximize results.

ASSUMPTION: The role involves a mix of strategic planning, client management, and project coordination. It requires a balance of business acumen and technical understanding.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: Proven experience (5-10 years) in client/customer/stakeholder engagement, relationship management, and project management

Required Skills:

• Proven experience in client engagement and relationship management
• Strong analytical thinking and business insight
• Exceptional negotiation skills
• Solid knowledge of the IT market and the market in which the client operates
• Fluency in English (spoken and written)

Preferred Skills:

• Knowledge of digital products and best strategies to build, engage, and scale a product
• Project management skills for creating a macro plan, a roadmap, and a vision
• Familiarity with cloud platforms, data, and cybersecurity

ASSUMPTION: While a degree in a related field is preferred, equivalent experience and a strong skillset are also valuable. Relevant experience in consulting, business development, or account management is highly desirable.

💰 Compensation & Benefits

Salary Range: €45,000 - €60,000 per year (based on experience and market standards for the role and location)

Benefits:

• Competitive benefits package
• Opportunities for professional development and growth
• Dynamic and collaborative work environment

Working Hours: Full-time (40 hours/week), with flexibility for remote work as needed

ASSUMPTION: The salary range is estimated based on market standards for the role, location, and experience level. The benefits package may include health insurance, retirement plans, and other perks common to the industry.

📌 Applicant Insights

🔍 Company Context

Industry: Devoteam is a global leading player in Digital Transformation, with a revenue of €1B. They work with leading organizations across EMEA, offering expertise in cloud, data, and cybersecurity.

Company Size: 10,001+ employees. As a large organization, Devoteam offers opportunities for career growth and diverse experiences.

Founded: 1993. Devoteam has been a pioneer in technology consulting for nearly three decades, evolving with the market to provide innovative solutions.

Company Description:

• Devoteam believes that technology with strong human values can actively drive change for the better.
• They are committed to transforming technology to create value for clients, partners, and employees in a world where technology is developed for people.
• Devoteam fosters a diverse and inclusive environment, promoting equal opportunities and actively fighting against discrimination.

Company Specialties:

• IT Transformation
• Network Transformation
• Cloud Transformation
• Digital Business Transformation
• Risk & Security
• IT Service Excellence
• Data
• Business consulting
• and Product Design

Company Website: http://www.devoteam.com

ASSUMPTION: Devoteam's large size and diverse offerings provide numerous opportunities for career growth and development. Their commitment to technology for people reflects their focus on human-centric solutions.

📊 Role Analysis

Career Level: Mid-level to senior. This role offers opportunities for career progression within the company.

Reporting Structure: The Engagement Lead reports directly to the client and collaborates with product owners and tech leads within the squad.

Work Arrangement: On-site, with flexibility for remote work as needed. The role requires regular on-site presence for client interactions and team coordination.

Growth Opportunities:

• Progression to senior roles within the engagement or product management functions
• Expansion into other areas of the business, such as consulting or technology
• International opportunities, as Devoteam operates in multiple countries across EMEA

ASSUMPTION: This role offers a clear path for career progression, with opportunities to grow within the engagement function or explore other areas of the business.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology and amenities

Office Location(s): Lisbon, Portugal

Geographic Context:

• Lisbon is the capital and largest city of Portugal, with a population of over 500,000 people
• The city is known for its historic sites, including the Belém Tower and Jerónimos Monastery
• Lisbon offers a mild Mediterranean climate, with warm summers and mild winters

Work Schedule: Full-time, with flexibility for remote work as needed. The role requires regular on-site presence for client interactions and team coordination.

ASSUMPTION: The Lisbon office provides a modern and collaborative work environment, with opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR department
• On-site or virtual interview with the hiring manager and/or team members
• Final decision and offer

Key Assessment Areas:

• Client management and relationship-building skills
• Analytical thinking and problem-solving abilities
• Negotiation and communication skills
• Project management and organizational skills

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of Devoteam's mission and values in your application materials
• Prepare examples of your past successes in client management, project management, and negotiation

ATS Keywords: Client Engagement, Relationship Management, Project Management, Digital Products, Product Lifecycle, Cross-Selling, Up-Selling, Negotiation, IT Market, Business Insight

ASSUMPTION: The application process is typical for a role of this level and industry. Devoteam uses Applicant Tracking Systems (ATS) to manage and organize candidate applications.

🛠️ Tools & Technologies

• Project management tools (e.g., Asana, Jira, Trello)
• Client relationship management software (e.g., Salesforce, HubSpot CRM)
• Data visualization tools (e.g., Power BI, Tableau)
• Cloud platforms (e.g., AWS, Microsoft Azure, Google Cloud)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and project requirements. Familiarity with common project management, CRM, and cloud platforms is essential.

👔 Cultural Fit Considerations

Company Values:

• Tech for People: Devoteam believes in using technology to serve people and drive positive change
• Innovation: They foster a culture of continuous learning and improvement
• Collaboration: Devoteam encourages teamwork and cross-functional collaboration
• Expertise: They strive to be the best in their field, providing high-quality solutions and services
• Responsibility: Devoteam takes responsibility for its actions and their impact on clients, partners, and employees

Work Style:

• Dynamic and fast-paced, with a focus on delivering results
• Collaborative and team-oriented, with a strong emphasis on cross-functional cooperation
• Client-centric, with a focus on understanding and meeting client needs
• Innovative and forward-thinking, with a commitment to continuous learning and improvement

Self-Assessment Questions:

• Do you align with Devoteam's value of 'Tech for People' and its commitment to using technology for positive change?
• Are you comfortable working in a dynamic and fast-paced environment, with a focus on delivering results?
• Do you thrive in a collaborative and team-oriented work environment, with a strong emphasis on cross-functional cooperation?

ASSUMPTION: Devoteam's culture is driven by its commitment to technology for people, fostering a dynamic and collaborative work environment that prioritizes client needs and continuous improvement.

⚠️ Potential Challenges

• Managing multiple client accounts and priorities
• Balancing strategic planning and day-to-day project management
• Navigating a large organization and its various departments and teams
• Adapting to the unique needs and preferences of each client

ASSUMPTION: These challenges are common to roles of this nature and can be overcome with strong project management, communication, and adaptability skills.

📈 Similar Roles Comparison

• Compared to other engagement or account management roles, this position places a stronger emphasis on product vision and roadmap development
• In the IT consulting industry, this role requires a unique blend of business acumen, technical understanding, and project management skills
• Career progression in this role may lead to senior engagement or product management positions, or expansion into other areas of the business

ASSUMPTION: This role offers a unique blend of strategic planning, client management, and project coordination, with opportunities for career growth and development within the engagement function or other areas of the business.

📝 Sample Projects

• Developing and implementing a product roadmap for a new client, including market research, competitive analysis, and feature prioritization
• Managing a client account, including regular check-ins, progress updates, and issue resolution
• Negotiating a contract with a client, including scope, pricing, and timeline

ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for this role, from strategic planning and roadmap development to day-to-day client management and negotiation.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the squad?
• How does the company support the growth and development of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company approach work-life balance, and what resources are available to support it?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: These questions demonstrate your interest in the role, the company, and its culture, while also providing valuable insights into the position and its requirements.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past successes in client management, project management, and negotiation
• Follow up with the hiring manager one week after submission to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.