📌 Core Information
🔹 Job Title: Creative Workflow Manager, Amazon Ads
🔹 Company: Amazon
🔹 Location: Heredia, Costa Rica
🔹 Job Type: On-site
🔹 Category: Advertising
🔹 Date Posted: 2025-05-30
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing workflows for video and display advertising campaigns
- Collaborating with global teams to ensure SLAs and quality metrics are met
- Driving production efficiency and process improvements
- Working closely with designers, managers, and other teams to evolve Amazon Advertising
ASSUMPTION: This role requires a balance of analytical and creative skills, with a focus on strategic thinking and problem-solving.
📋 Key Responsibilities
✅ Implement a unified work stream to support video and display advertising campaigns
✅ Manage daily assignment allocation and workflows across the team
✅ Coordinate staffing needs, including forecasting and capacity planning
✅ Mitigate campaign launch risks and assist in assignment and advertiser escalations
✅ Develop and maintain creative assignment queues within Salesforce
✅ Drive special projects to maximize efficiency and increase production and quality
ASSUMPTION: This role involves a wide range of responsibilities, requiring adaptability and strong communication skills.
🎯 Required Qualifications
Education: Bachelor's degree in a related field
Experience: 2-5 years of creative management or design experience in the advertising industry
Required Skills:
- Proven experience in creative management or design
- Strong communication skills
- Analytical background with data collection and analysis skills
- Creative fluency and problem-solving abilities
- Experience with Salesforce
- Project management skills
Preferred Skills:
- Experience with Amazon Advertising or similar platforms
- Fluency in Spanish
ASSUMPTION: Fluency in Spanish may be beneficial for this role due to the location in Costa Rica.
💰 Compensation & Benefits
Salary Range: $50,000 - $70,000 USD per year (based on industry standards for the role, experience level, and location)
Benefits:
- Medical, dental, and vision insurance
- 401(k) matching
- Paid time off and holidays
- Employee discounts
- On-site gym and cafeteria
Working Hours: Full-time, 40 hours per week, with potential for overtime during peak periods
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Technology
Company Size: 10,001+ employees (Global), 728,345 employees in the U.S.
Founded: 1994 (Amazon was founded in Bellevue, WA, USA)
Company Description:
- Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence
- Amazon's mission is to be Earth's most customer-centric company
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
Company Specialties:
- E-commerce platform and services
- Cloud computing and storage (Amazon Web Services)
- Digital streaming and entertainment (Amazon Prime Video, Amazon Music, etc.)
- Artificial intelligence and machine learning
Company Website: Amazon.com
ASSUMPTION: Amazon's size and global presence offer numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports to the Global Design Manager and works closely with various teams, including Capacity Planning, Designers, and Campaign Management
Work Arrangement: On-site, full-time position with potential for overtime during peak periods
Growth Opportunities:
- Advancement to senior roles within Amazon Advertising or related teams
- Expansion into other areas of Amazon, such as Amazon Web Services or Amazon Devices
- Potential relocation to other Amazon offices worldwide
ASSUMPTION: This role offers opportunities for growth and development within Amazon's global organization.
🌍 Location & Work Environment
Office Type: On-site, with a collaborative and dynamic work environment
Office Location(s): Heredia, Costa Rica
Geographic Context:
- Heredia is located in the Central Valley of Costa Rica, approximately 20 minutes from the capital, San José
- The office is close to various amenities, including restaurants, shops, and public transportation
- Costa Rica offers a tropical climate, with warm weather year-round
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM, with a one-hour lunch break
ASSUMPTION: The on-site work arrangement may require occasional overtime during peak periods.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site interview with the hiring team
- Final round interview with senior leadership
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Communication and collaboration skills
- Cultural fit and alignment with Amazon's leadership principles
- Technical skills and knowledge of Amazon Advertising or similar platforms
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills
- Demonstrate your understanding of Amazon's mission and values
- Prepare examples of your problem-solving skills and creative workflow initiatives
ATS Keywords: Creative Management, Design Experience, Advertising Industry, Workflow Initiatives, Salesforce, Project Management, Amazon Advertising
ASSUMPTION: The interview process may vary depending on the specific needs of the team and the candidate's qualifications.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Jira, Trello)
- Design tools (e.g., Adobe Creative Suite, Sketch, Figma)
ASSUMPTION: The specific tools and technologies used may vary depending on the team's needs and the candidate's role within the organization.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic work environment
- Collaborative and cross-functional teams
- Focus on innovation and continuous improvement
- Data-driven decision-making
Self-Assessment Questions:
- How do you stay organized and manage multiple projects simultaneously?
- Can you provide an example of a time when you had to prioritize and reprioritize tasks to meet a deadline?
- How do you approach problem-solving and decision-making in a team environment?
ASSUMPTION: Amazon values candidates who are customer-focused, passionate about innovation, and committed to operational excellence.
⚠️ Potential Challenges
- Managing workloads and prioritizing tasks during peak periods
- Collaborating with global teams across different time zones
- Adapting to changes in workflows and processes
- Balancing the needs of external customers with internal stakeholders
ASSUMPTION: These challenges require strong communication, time management, and adaptability skills.
📈 Similar Roles Comparison
- This role is similar to a Project Manager or Workflow Manager in an advertising agency or marketing department
- However, this role is unique in its focus on Amazon's global advertising platform and collaboration with various teams
- Career progression may involve moving into senior roles within Amazon Advertising or expanding into other areas of Amazon
ASSUMPTION: This role offers unique opportunities for growth and development within Amazon's global organization.
📝 Sample Projects
- Developing and implementing a new workflow for a specific advertising format (e.g., video, display)
- Optimizing the assignment allocation process to improve efficiency and reduce turnaround times
- Collaborating with designers and managers to create and maintain creative assignment queues within Salesforce
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the need for both analytical and creative skills.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall structure of Amazon Advertising?
- What are the most pressing challenges facing the team, and how can this role help address them?
- How does Amazon support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Amazon measure the success of this role, and what metrics will be used to evaluate performance?
ASSUMPTION: These questions demonstrate a candidate's interest in the role and their ability to think critically about the organization and its goals.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills, including any experience with Amazon Advertising or similar platforms
- Prepare for the interview by researching Amazon's mission, values, and leadership principles
- Prepare examples of your problem-solving skills and creative workflow initiatives
- Follow up with the hiring manager one week after your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
