📌 Core Information
- Job Title: Credit Officer, Legal Partnerships
- Company: Transurban
- Location: Sydney Eastern Creek, Parramatta & Western Suburbs Sydney NSW, Sydney CBD, Inner West & Eastern Suburbs Sydney NSW
- Job Type: Full-time, Fixed Term (12 months)
- Category: Legal, Collections, Debt Recovery
- Date Posted: April 4, 2025
- Experience Level: 0-2 years (entry-level to associate)
- Remote Status: On-site (Eastern Creek or George Street office)
🚀 Job Overview
Transurban is seeking a Credit Officer – Legal Partnerships to contribute to the company's cash flow optimization and bad debt minimization. This role involves managing legal collections, collaborating with external partners, and driving debt recovery strategies. Key aspects include:
- Managing legal cases referred to external partners
- Ensuring compliance and optimal debt recovery
- Monitoring case progress and identifying process improvements
- Liaising with internal teams and legal partners to align legal actions with business goals
*ASSUMPTION: This role requires a curious mind and transferable skills, with a keen interest in legal collections and a dynamic, collaborative work environment.*
📋 Key Responsibilities
- Manage the progression of cases with law firms, debt collection agencies, and government bodies
- Support the Legal Partnerships Manager to drive debt recovery strategies through legal notices, court proceedings, and other recovery methods
- Monitor and report on case progress, ensuring timely resolutions and adherence to internal procedures
- Identify opportunities for process improvements to enhance recovery rates and reduce outstanding debts
- Liaise with internal teams and legal partners to align legal actions with broader business goals
- Maintain strong communication with stakeholders, ensuring compliance with legal obligations and managing risk throughout the collections process
*ASSUMPTION: Responsibilities may evolve based on business needs and the candidate's skills and interests.*
🎯 Required Qualifications
- Education: Bachelor's degree in a relevant field (e.g., law, business, or a related discipline) or equivalent experience
- Experience: 0-2 years of experience in legal support, debt recovery, or a related field (transferable skills and a curious mindset are essential)
- Required Skills:
- Proficiency in Microsoft Excel
- Strong analytical skills and problem-solving abilities
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced, goal-oriented environment and improve processes proactively
- Ability to build effective relationships at all levels, both internally and externally
*ASSUMPTION: Preferred qualifications may include previous experience in legal collections or debt recovery.*
💰 Compensation & Benefits
- Salary Range: AUD 65,000 - 80,000 per annum (based on experience and industry standards for entry-level to associate roles in Sydney)
- Benefits:
- 16 weeks paid parental leave (regardless of gender or carer status), with Superannuation paid during unpaid leave
- Learning and development opportunities
- Health and wellbeing support, including access to Headspace and an Employee Assistance Program (EAP)
- Social activities and groups
*ASSUMPTION: The salary range is an estimate based on industry standards for entry-level to associate roles in Sydney's legal and collections fields.*
📌 Applicant Insights
🔍 Company Context
- Industry: Toll road operator and developer, focusing on safety, mobility, and sustainable transport solutions
- Company Size: 1,001-5,000 employees
- Founded: 1996
- Company Description:
- Develops and operates toll roads in Australia and the United States
- Conducts safety and mobility trends research
- Advocates for more sustainable transport solutions
- Collaborates with communities to enhance liveability in areas of operation
- Company Specialties: Toll road operations, safety research, mobility trends, community engagement
*ASSUMPTION: Transurban's size and industry provide opportunities for career growth and exposure to diverse projects.*
📊 Role Analysis
- Career Level: Entry-level to associate (0-2 years of experience)
- Reporting Structure: Reports directly to the Legal Partnerships Manager
- Work Arrangement: On-site, with the option to work from either the Eastern Creek or George Street office
- Growth Opportunities:
- Exposure to various aspects of legal collections and debt recovery
- Potential to develop expertise in legal partnerships and external collaborations
- Opportunities to learn and grow within Transurban's diverse operations
*ASSUMPTION: This role offers growth opportunities through exposure to various aspects of legal collections and debt recovery, as well as potential career progression within Transurban.*
🌍 Location & Work Environment
- Office Type: Modern, collaborative workspaces in Eastern Creek and George Street, Sydney
- Office Location(s): Eastern Creek and George Street, Sydney
- Geographic Context:
- Eastern Creek: Located in Western Sydney, with easy access to major roads and public transportation
- George Street: Situated in Sydney's CBD, offering a vibrant urban work environment
- Work Schedule: Standard full-time hours (Monday to Friday, 9:00 AM to 5:00 PM), with flexibility for occasional overtime or working from home
*ASSUMPTION: The work environment at Transurban is dynamic, collaborative, and focused on safety, mobility, and sustainability.*
💼 Interview & Application Insights
- Typical Process:
1. Online application submission
2. Phone or video screening (if shortlisted)
3. Face-to-face interview with the hiring manager and team members
4. Final interview with the Legal Partnerships Manager
- Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Communication and stakeholder management abilities
- Cultural fit and alignment with Transurban's values
- Transferable skills and adaptability in a dynamic environment
- Application Tips:
- Tailor your resume and cover letter to highlight transferable skills and experiences relevant to legal collections and debt recovery
- Prepare examples of your problem-solving skills and process improvement initiatives
- Research Transurban's industry, company culture, and values to demonstrate your fit and enthusiasm for the role
*ASSUMPTION: The application process at Transurban is designed to assess candidates' skills, cultural fit, and potential for growth within the company.*
🛠️ Tools & Technologies
- Microsoft Excel
- Legal case management software (e.g., LawMaster, HotDocs, or similar)
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- Collaboration tools (e.g., Microsoft Teams, Slack)
*ASSUMPTION: Tools and technologies used in this role may evolve based on business needs and the candidate's skills and interests.*
👔 Cultural Fit Considerations
- Company Values:
- Safety: Prioritizing the safety of employees, customers, and the community
- Integrity: Acting with honesty and transparency in all aspects of work
- Collaboration: Working together to achieve common goals and drive success
- Innovation: Embracing new ideas and continuous improvement
- Sustainability: Committing to environmentally responsible practices and sustainable solutions
- Work Style:
- Dynamic and collaborative
- Goal-oriented and proactive
- Adaptable and open to learning and growth
- Committed to safety, mobility, and sustainability
- Self-Assessment Questions:
- How do you approach problem-solving in a dynamic, collaborative environment?
- How do you ensure strong communication with stakeholders, both internally and externally?
- How do you adapt to new tools and technologies to improve processes and drive results?
*ASSUMPTION: Transurban values candidates who align with their commitment to safety, mobility, and sustainability, as well as those who demonstrate a dynamic, collaborative, and goal-oriented work style.*
⚠️ Potential Challenges
- Managing complex legal cases and external partners
- Balancing multiple priorities and deadlines in a fast-paced environment
- Adapting to changes in processes and workflows
- Ensuring compliance with legal obligations and managing risk
*ASSUMPTION: These challenges can be overcome through strong problem-solving skills, adaptability, and a proactive approach to process improvement.*
📈 Similar Roles Comparison
- Credit Officer vs. Legal Collections Specialist: Both roles focus on legal collections and debt recovery, but the Credit Officer role may have a broader scope, including cash flow optimization and bad debt minimization
- Legal Partnerships Manager vs. Credit Officer: The Legal Partnerships Manager role involves strategic decision-making and team leadership, while the Credit Officer role focuses on day-to-day case management and process improvement
- Career Path: Progression from Credit Officer to Legal Partnerships Manager or other leadership roles within Transurban's legal and collections teams
*ASSUMPTION: This role offers opportunities for career growth and progression within Transurban's legal and collections teams.*
📝 Sample Projects
- Managing a complex legal case referred to a third-party law firm, ensuring compliance and optimal debt recovery
- Collaborating with internal teams and external partners to develop and implement a new debt recovery strategy
- Identifying opportunities for process improvement and implementing changes to enhance recovery rates and reduce outstanding debts
*ASSUMPTION: Sample projects in this role may involve managing complex legal cases, collaborating with external partners, and driving process improvement initiatives.*
❓ Key Questions to Ask During Interview
- How does this role contribute to Transurban's overall mission and goals?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does Transurban support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role collaborate with other teams and departments within Transurban?
*ASSUMPTION: These questions can help candidates better understand the role, the company, and the opportunities for growth and development.*
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://transurban.wd3.myworkdayjobs.com/TU_AU/job/Parramatta--Western-Suburbs-Sydney-NSW/Credit-Officer--Legal-Partnerships_R012605-1)
- Tailor your resume and cover letter to highlight transferable skills and experiences relevant to legal collections and debt recovery
- Prepare examples of your problem-solving skills and process improvement initiatives
- Research Transurban's industry, company culture, and values to demonstrate your fit and enthusiasm for the role
- Follow up with the hiring manager after one week if you haven't heard back, expressing your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
