Critical Care Transport Communications Coordinator - Ambulance Dispatcher

📌 Core Information

🔹 Job Title: Critical Care Transport Communications Coordinator - Ambulance Dispatcher

🔹 Company: Cleveland Clinic

🔹 Location: Port St. Lucie, United States

🔹 Job Type: On-site

🔹 Category: 📣 Marketing Communications (MarCom)

🔹 Date Posted: Thu Apr 03 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling incoming and outgoing communications in a high-pressure environment.
• Monitoring systems such as GPS, Epic, Fleetmatics, local EMS, and weather conditions continuously.
• Coordinating critical transport logistics to improve patient care and safety.
• Participating in ongoing educational development and exploring advanced career opportunities.

ASSUMPTION: This role involves fast-paced decision-making without direct patient interaction, ensuring logistical efficiency in medical transport.

📋 Key Responsibilities

✅ Process incoming and outgoing communications effectively.

✅ Coordinate, schedule, and communicate transportation arrangements.

✅ Perform clerical functions in the Critical Care Transport Dispatch Center.

✅ Monitor and respond to all transport requests, assessing urgency and acting accordingly.

ASSUMPTION: This position requires strong communication skills and an ability to multitask under stress.

🎯 Required Qualifications

Education: High School Diploma or GED

Experience: Two years in a high-volume communications center or similar role

Required Skills:

• Strong communication skills
• Knowledge of medical terminology
• Ability to multi-task and coordinate logistics

Preferred Skills:

• Experience with emergency response
• Knowledge of GPS and Fleetmatics systems

ASSUMPTION: Ideal candidates have background experience in emergency or healthcare environments due to the nature of emergency dispatch work.

💰 Compensation & Benefits

Salary Range: Not specified - typically, compensation is competitive and based on experience in similar roles.

Benefits:

• Comprehensive health insurance
• Retirement plans
• Educational development opportunities

Working Hours: Varied shifts, including day, evening, night, and weekends

ASSUMPTION: The position may offer shift differentials for non-standard working hours.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care - the sector focuses on comprehensive clinical and hospital care integrated with research.

Company Size: Over 10,001 employees, providing large-scale networking and growth opportunities.

Founded: 1921

Company Description:

• One of the largest and most respected hospitals in the U.S.
• Accredited by The Joint Commission.
• Provides extensive specialty care across multiple worldwide locations.

Company Specialties:

• Cancer Care
• Heart & Vascular
• Neurological Services

Company Website: http://www.clevelandclinic.org/

ASSUMPTION: The Cleveland Clinic's reputation for quality care offers professional credibility to its employees.

📊 Role Analysis

Career Level: Mid-level with growth potential to lead positions

Reporting Structure: Reports to department supervisors and interacts with various teams on dispatch-related activities

Work Arrangement: On-site with flexibility for shift variations

Growth Opportunities:

• Potential to move into leadership roles such as Communications Lead
• Access to continuing education and professional development programs
• Opportunities to work on enhancing operational efficiency

ASSUMPTION: Career progression is supported through internal promotion policies and educational programs.

🌍 Location & Work Environment

Office Type: Hospital-based transport dispatch center

Office Location(s): Tradition Hospital in Port St. Lucie, part of the Cleveland Clinic network

Geographic Context:

• Part of a rapidly growing medical community
• Located in a city with access to diverse cultural and recreational activities
• Proximity to other Cleveland Clinic facilities adds opportunities for collaboration

Work Schedule: Flexible but includes 12-hour shifts covering all hours

ASSUMPTION: The dynamic environment suits individuals capable of adapting to changing conditions and schedules.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Initial screening interview
• In-depth interview with department managers

Key Assessment Areas:

• Ability to manage high-stress situations
• Effective communication and coordination
• Familiarity with relevant dispatch technology

Application Tips:

• Highlight experience in emergency communication roles
• Emphasize knowledge of medical and dispatch systems
• Demonstrate multitasking abilities with examples

ATS Keywords: Communication, Medical Terminology, Coordination, Dispatch, Logistics

ASSUMPTION: The application process values detailed examples of troubleshooting and emergency communication skills.

🛠️ Tools & Technologies

• GPS and Fleetmatics software
• Emergency dispatch communication systems
• EPIC medical software

ASSUMPTION: Candidates will need a high degree of proficiency with dispatch technologies to perform duties effectively.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence
• Compassion in patient care
• Innovation and boundary-pushing in medical practices

Work Style:

• Adaptable to shift work
• Collaborative team environment
• Detail-oriented and efficient

Self-Assessment Questions:

• Can you manage multiple tasks in high-pressure situations?
• Do you have experience with medical and dispatch terminology?
• Are you adaptable to shift work and dynamic scheduling?

ASSUMPTION: Understanding the health system's mission is critical for aligning with its patient-care goals.

⚠️ Potential Challenges

• High-stress environment demanding quick decision-making
• Requires detailed knowledge of multiple technologies
• Balancing multiple communication channels simultaneously
• Managing emergency situations efficiently

ASSUMPTION: The role involves significant pressure, but support and training provided by the hospital can alleviate challenges.

📈 Similar Roles Comparison

• Dispatcher roles in public emergency services
• Private sector coordination roles in logistics
• Roles involving communication center operations in healthcare

ASSUMPTION: Similar roles in the industry may vary in terms of the pressure and technology used, but key skills remain consistent.

📝 Sample Projects

• Implementing new dispatch protocols for efficiency
• Participating in emergency response simulations
• Developing communication strategies for improved transport coordination

ASSUMPTION: Projects offer hands-on experience in enhancing operational protocols and coordination strategies.

❓ Key Questions to Ask During Interview

• What training opportunities are available for technology systems in use?
• How does the hospital support work-life balance given the shift patterns?
• What are the key performance metrics for this position?
• How does the team handle high-pressure dispatch situations?
• What advancement opportunities are typically available in this role?

ASSUMPTION: Understanding the support structure and potential for career development within the Cleveland Clinic is vital for applicants.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare for an initial phone screening
• Conduct in-depth research on Cleveland Clinic's core values and operations
• Practice potential scenarios and responses for behavior-based interview questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.