CRSS Success Coach, Benefits and Entitlements Specialist

📌 Core Information

🔹 Job Title: CRSS Success Coach, Benefits and Entitlements Specialist

🔹 Company: Envision Unlimited

🔹 Location: Chicago, Illinois, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing care coordination and case management to support students
• Assistance with overcoming barriers as a CRSS Success Coach
• Maintaining communication within interdisciplinary teams
• Scheduling and transportation logistics for student needs

ASSUMPTION: The role involves working with students who have experienced mental health or substance use disorders, aiming to help them succeed in achieving a professional designation.

📋 Key Responsibilities

✅ Provide referral, linkage, and follow-up services for needed resources

✅ Ensure the appropriate coordination of services and facilitate provider transitions

✅ Organize and retain client benefits information

✅ Schedule and coordinate client’s appointments, including transportation

✅ Build relationships with hospitals and clinics for warm hand-offs

✅ Monitor transportation needs for the caseload

✅ Communicate with student support teams on benefits and medical status

✅ Oversee financial assistance distribution and record-keeping

✅ Achieve productivity targets and complete documentation timely

✅ Attend required training, seminars, and agency events

ASSUMPTION: Responsibilities imply a need for strong organizational skills and a comprehensive understanding of case management systems and support tools.

🎯 Required Qualifications

Education: Bachelor’s degree in social work or a related Human Services field

Experience: At least three years in social services

Required Skills:

• Excellent written and verbal communication
• Decision-making and problem-solving abilities
• Organizational and case management skills

Preferred Skills:

• Experience with benefits counseling and client support
• Ability to coordinate transportation and logistics

ASSUMPTION: The qualifications suggest focus on proactive client engagement and experience in complex case management environments.

💰 Compensation & Benefits

Salary Range: Not specified; typically based on experience and qualifications within the non-profit sector

Benefits:

• Comprehensive health insurance options
• Pension and retirement plan contributions
• Professional development opportunities

Working Hours: Full-time, 40 hours per week with the possibility for some flexibility

ASSUMPTION: Benefits align with industry norms for similar roles, focusing on health and career support.

📌 Applicant Insights

🔍 Company Context

Industry: Non-profit Organizations serving individuals with disabilities

Company Size: 501-1,000 employees, offering a robust support network and large-scale resources

Founded: 1948, with a strong legacy of community involvement and support for individuals with disabilities

Company Description:

• Provides diverse services promoting independence and inclusion
• Innovative programs across community living, employment, and mental health
• Supports over 4,500 members in the Chicagoland and Central Illinois regions

Company Specialties:

• Intellectual and Developmental Disabilities
• Community Integrated Living
• Respite Services

Company Website: http://envisionunlimited.org

ASSUMPTION: The company's large membership and extensive service offerings suggest robust support systems and ample opportunities for employee impact.

📊 Role Analysis

Career Level: Mid-level professional with opportunities for advancement through demonstrated impact

Reporting Structure: Reports to a supervisory or director-level within interdisciplinary teams

Work Arrangement: Primarily on-site at Chicago location, engaging directly with students and team members

Growth Opportunities:

• Potential for leadership roles within larger team structures
• Opportunities for professional development through training and seminars
• Expansion of skills in innovative program support and client counseling

ASSUMPTION: Growth is likely through active participation in new initiatives and strong performance in current responsibilities.

🌍 Location & Work Environment

Office Type: Collaborative, structured environment promoting teamwork

Office Location(s): 8 S. Michigan Avenue, Suite 1700, Chicago, IL 60603, US

Geographic Context:

• Centrally located in Chicago
• Easily accessible via public transportation
• Proximity to partner hospitals and service agencies is advantageous

Work Schedule: Standard business hours with potential for flexible scheduling as needed for client appointments

ASSUMPTION: The city location enhances accessibility to resources and contributes to a vibrant professional environment.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through the company's career portal
• Participate in an initial phone interview
• Attend in-person interviews with team leads and HR representatives

Key Assessment Areas:

• Experience in social work and case management
• Communication and organizational skills
• Ability to work autonomously and within a team

Application Tips:

• Highlight relevant experience with detailed examples
• Emphasize your commitment to working in the non-profit sector
• Prepare to discuss approaches to client support and coordination

ATS Keywords: Case Management, Benefits Counseling, Social Work, Client Support, Communication Skills

ASSUMPTION: The selection process likely emphasizes a candidate's ability to handle responsibilities effectively and align with the organization's values.

🛠️ Tools & Technologies

• Electronic care management systems
• Communication tools for team collaboration
• Database systems for client records

ASSUMPTION: Proficiency in digital tools is essential to efficiently handle case management tasks.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion
• Empathetic service delivery
• Innovation in care programs

Work Style:

• Team-oriented and collaborative
• Customer-focused with sensitivity to client needs
• Adaptable to shifting priorities and environments

Self-Assessment Questions:

• How do you approach and manage diverse client needs?
• What strategies do you use for effective time management and balancing responsibilities?
• How do you maintain professional boundaries while providing empathetic client support?

ASSUMPTION: Cultural alignment is key, emphasizing empathy, inclusivity, and professionalism.

⚠️ Potential Challenges

• Balancing multiple priorities and client needs
• Navigating complex case management systems
• Handling sensitive information with adherence to confidentiality standards
• Providing comprehensive support with limited resources

ASSUMPTION: The role requires resilience and strong problem-solving skills to address diverse challenges effectively.

📈 Similar Roles Comparison

• Case Manager roles require similar coordination and client support tasks
• Social Worker positions focus on direct client engagement and counseling
• Advocacy roles emphasize liaising with external service providers

ASSUMPTION: Comparison highlights skills overlap with similar professions in social services, allowing for transferable competencies.

📝 Sample Projects

• Development of a comprehensive benefits information resource
• Establishment of partnerships with local health service providers
• Implementation of a transportation coordination protocol for clients

ASSUMPTION: Projects likely focus on enhancing client service delivery and improving operational efficiencies.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently faced by the team?
• How is success measured within this role?
• What support systems are in place for professional development?
• How are decisions made about client care priorities?
• What collaboration exists with external organizations and partners?

ASSUMPTION: Asking these questions will help elucidate role expectations and organizational dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume focusing on relevant case management experience
• Craft a cover letter highlighting your alignment with Envision Unlimited’s mission
• Gather relevant certifications or supporting documents
• Follow up with HR about your application status

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.