CSR/ Executive Account Assistant

📌 Core Information

🔹 Job Title: CSR/ Executive Account Assistant

🔹 Company: RecruitGo

🔹 Location: Dubai, AE

🔹 Job Type: On-site

🔹 Category: Human Resources Services

🔹 Date Posted: 2025-06-02

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Processing loss run requests, policy requests, and cancellations
• Managing renewals and COI requests
• Assisting with billing inquiries, online payments, and carrier recommendations
• Collaborating with a supportive team in a fast-paced, inclusive environment
• Gaining valuable experience in the insurance industry with potential leadership growth opportunities

ASSUMPTION: This role requires a detail-oriented individual with strong organizational and communication skills, proficient in Applied Epic, and potentially bilingual in Chinese or Korean. The ideal candidate will thrive in a fast-paced, structured environment and have prior experience in a US insurance agency or brokerage.

📋 Key Responsibilities

✅ Process loss run requests, policy requests, and cancellations

✅ Manage renewals and COI requests

✅ Assist with billing inquiries, online payments, and carrier recommendations

✅ Collaborate with the team to ensure timely delivery of services and meet client expectations

ASSUMPTION: The CSR/Executive Account Assistant will be responsible for handling a high volume of requests and maintaining accurate records. They will need to prioritize tasks, manage their time effectively, and work well under pressure. Strong attention to detail and the ability to multitask are essential for success in this role.

🎯 Required Qualifications

Education: Not specified

Experience: 2-3 years in a US insurance agency or brokerage

Required Skills:

• Proficient in Applied Epic
• Strong organizational and communication skills
• Fluency in English

Preferred Skills:

• Language skills in Chinese or Korean
• Experience in a managerial or training capacity

ASSUMPTION: While not explicitly stated, a bachelor's degree in a relevant field such as business, finance, or insurance would be beneficial for this role. Additionally, experience with insurance management systems other than Applied Epic may be considered.

💰 Compensation & Benefits

Salary Range: Not specified. Industry standard for a CSR/Executive Account Assistant role in Dubai is AED 25,000 - 40,000 per year (USD 6,847 - 10,575).

Benefits:

• Working device provided
• Diverse challenges and opportunities for growth
• Supportive team collaboration
• Inclusive workplace culture

Working Hours: 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications. Benefits may include health insurance, retirement plans, and other perks typical for a company of this size and industry.

📌 Applicant Insights

🔍 Company Context

Industry: Human Resources Services. RecruitGo specializes in connecting businesses with top talent in emerging markets, offering Employer of Record (EOR) services and a streamlined hiring platform.

Company Size: 51-200 employees. As a mid-sized company, RecruitGo offers a supportive team environment with opportunities for growth and collaboration.

Founded: 2023. RecruitGo was established to simplify global hiring and provide seamless employment solutions for businesses.

Company Description:

• RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets
• The company offers secure legal employment through its Employer of Record services
• RecruitGo aims to provide unparalleled professional opportunities for candidates

Company Specialties:

• Employer of Record (EOR) services
• Global hiring platform
• Talent acquisition and management

Company Website: recruitgo.com

ASSUMPTION: RecruitGo's focus on emerging markets and global talent acquisition makes it an attractive employer for candidates seeking international career opportunities and exposure to diverse work environments.

📊 Role Analysis

Career Level: Mid-level. The CSR/Executive Account Assistant role is suitable for professionals with 2-5 years of experience seeking to advance their careers in the insurance industry.

Reporting Structure: This role reports directly to the team lead or manager, with potential opportunities for leadership growth based on performance and company needs.

Work Arrangement: On-site, with opportunities for remote work based on team needs and project requirements.

Growth Opportunities:

• Potential leadership growth based on performance and company needs
• Exposure to diverse insurance products and markets
• Collaboration with cross-functional teams to expand industry knowledge

ASSUMPTION: RecruitGo's focus on emerging markets and global talent acquisition provides ample opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: RecruitGo's Dubai office is a modern, collaborative workspace designed to foster productivity and innovation.

Office Location(s): Dubai, AE

Geographic Context:

• Dubai is a major business hub and offers a multicultural work environment
• The city's strategic location in the Middle East makes it an ideal base for international companies
• Dubai's tax incentives and business-friendly regulations make it an attractive destination for businesses

Work Schedule: The CSR/Executive Account Assistant role follows a standard work schedule, with opportunities for flexible hours based on team needs and project requirements.

ASSUMPTION: Dubai's vibrant business ecosystem and multicultural environment provide a dynamic work environment for professionals seeking international career experiences.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final round interview with the team or department head
• Background check and offer extension

Key Assessment Areas:

• Insurance industry knowledge
• Problem-solving skills
• Attention to detail
• Communication and interpersonal skills
• Cultural fit and adaptability

Application Tips:

• Highlight relevant insurance industry experience and transferable skills
• Tailor your resume to emphasize required skills and qualifications
• Prepare for behavioral and situational interview questions
• Research RecruitGo's mission, values, and company culture
• Practice common insurance industry interview questions

ATS Keywords: Applied Epic, insurance management, policy processing, renewals, cancellations, billing inquiries, carrier recommendations, team collaboration, inclusivity, fast-paced environment

ASSUMPTION: RecruitGo's hiring process is designed to assess candidates' technical skills, cultural fit, and adaptability to the company's dynamic work environment.

🛠️ Tools & Technologies

• Applied Epic (insurance management system)
• Microsoft Office Suite
• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The CSR/Executive Account Assistant will be required to use various tools and technologies to manage their workload effectively and collaborate with team members.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Collaboration
• Integrity
• Excellence
• Diversity

Work Style:

• Dynamic and fast-paced
• Team-oriented and collaborative
• Adaptable and resilient
• Results-driven and proactive

Self-Assessment Questions:

• How do you handle working in a fast-paced, dynamic environment?
• Can you provide an example of a time when you had to adapt to significant changes in your work environment?
• How do you prioritize tasks and manage your time effectively when faced with multiple deadlines?

ASSUMPTION: RecruitGo's company culture values innovation, collaboration, integrity, excellence, and diversity. Candidates should be prepared to demonstrate their alignment with these values and their ability to thrive in a dynamic, team-oriented work environment.

⚠️ Potential Challenges

• Handling a high volume of requests and maintaining accuracy
• Working well under pressure and meeting tight deadlines
• Adapting to changes in work environment and priorities
• Managing multiple tasks and responsibilities simultaneously

ASSUMPTION: The CSR/Executive Account Assistant role may present challenges related to workload management, time management, and adaptability to changes in the work environment. Candidates should be prepared to discuss their strategies for overcoming these challenges and maintaining productivity.

📈 Similar Roles Comparison

• CSR/Executive Account Assistant vs. Insurance Account Manager: The former role focuses more on day-to-day policy management and processing requests, while the latter involves strategic account management and client relationship building.
• Industry-specific context: The insurance industry is highly regulated and competitive, requiring professionals to stay up-to-date with industry trends and best practices.
• Career path comparison: Both roles can lead to career growth opportunities, with the potential for the CSR/Executive Account Assistant to transition into an Insurance Account Manager role or other leadership positions within the company.

ASSUMPTION: While both roles share some similarities, the CSR/Executive Account Assistant role is more focused on operational tasks, while the Insurance Account Manager role involves more strategic decision-making and client relationship management.

📝 Sample Projects

• Implementing a new policy management system to streamline workflows and improve efficiency
• Developing and delivering training sessions to upskill team members on insurance industry best practices
• Collaborating with cross-functional teams to optimize insurance products and services for clients

ASSUMPTION: The CSR/Executive Account Assistant role may involve various projects that require strong problem-solving skills, attention to detail, and the ability to work effectively with cross-functional teams.

❓ Key Questions to Ask During Interview

• How does the company support the professional development and growth of its employees?
• Can you describe the team structure and how the CSR/Executive Account Assistant role fits within it?
• How does the company foster a culture of inclusivity and diversity?
• What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?
• How does the company approach work-life balance for its employees?

ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role, the company, and its culture. These questions should also help them assess whether the role and work environment align with their career goals and personal values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant insurance industry experience and transferable skills
• Prepare for behavioral and situational interview questions, focusing on your problem-solving skills, attention to detail, and adaptability
• Research RecruitGo's mission, values, and company culture to demonstrate your fit for the role and organization
• Practice common insurance industry interview questions to build confidence and refine your responses
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.