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Customer Account Administration Manager

Criteo
Full-time
On-site
Barcelona, Catalonia, Spain
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Account Administration Manager

πŸ”Ή Company: Criteo

πŸ”Ή Location: Barcelona, Catalonia, Spain

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Not Specified

πŸ”Ή Date Posted: Thu, April 03, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: Remote OK

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Leading and managing a team of Master Data Analysts and Coordinators
  • Ensuring operational excellence in master data management and client onboarding
  • Collaborating with various departments to optimize data processes
  • Ensuring compliance with internal control rules

ASSUMPTION: The role involves significant leadership responsibilities and requires interaction with multiple departments to ensure data accuracy and efficiency. This assumption is based on the detailed crossover between team leadership and technical process management mentioned in the description.

πŸ“‹ Key Responsibilities

βœ… Lead, inspire, and manage a team of 10–15 Master Data Analysts and Coordinators

βœ… Define team objectives, monitor performance, and support continuous development

βœ… Promote a culture of collaboration, accountability, and innovation within the team

βœ… Oversee the creation, validation, and maintenance of client contract master data

βœ… Ensure data accuracy, timeliness, and alignment with Criteo’s compliance and billing processes

βœ… Drive process optimization and contribute to automation projects

βœ… Participate in UAT and support IT in validating new tools and functionalities

βœ… Serve as a key point of contact for Sales, Finance, Collections, and Legal teams

βœ… Facilitate smooth integration of master data processes with Salesforce, SAP BRIM, and other internal tools

βœ… Lead or contribute to ad hoc projects such as data migrations and system improvements

ASSUMPTION: The responsibilities highlight a dynamic and cross-functional role demanding proactive process optimization. This insight is inferred from the detailed specification of both managerial and operational tasks.

🎯 Required Qualifications

Education: Bachelor’s or Master’s degree in Finance, Business, Operations, or a related field

Experience: 5+ years in master data management, billing, or client operations within marketing, tech, or retail

Required Skills:

  • Master Data Management
  • Client Onboarding
  • Billing Readiness
  • Data Governance
  • Process Optimization
  • Automation
  • Salesforce and SAP

Preferred Skills:

  • Experience with compliance processes such as KYC
  • Experience working in international teams or matrix organizations

ASSUMPTION: The role favors candidates with a strong background in data management and leadership, as well as experience with compliance and international teamwork. This assumption is based on the emphasis on specific tools and cross-functional collaboration noted in the description.

πŸ’° Compensation & Benefits

Salary Range: Not specified, but likely competitive within the advertising services industry

Benefits:

  • Comprehensive perks supporting physical, emotional, and financial well-being
  • Career progression and development opportunities
  • A diverse and inclusive work culture

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The compensation package will be aligned with industry standards, given Criteo's commitment to employee well-being and progression. This assumption draws from the description of benefits and cultural values.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Advertising Services, particularly in commerce media

Company Size: 3,692 employees β€” offers a balance of resources and a dynamic work environment

Founded: Not specified, but the company has a significant global presence

Company Description:

  • Global commerce media company enabling marketers and media owners
  • Focus on richer consumer experiences and better commerce outcomes
  • Committed to an open internet through trusted advertising

Company Specialties:

  • Retargeting
  • Internet advertising and personalization
  • Behavioral targeting and ecommerce

Company Website: https://bit.ly/3vuAlYL

ASSUMPTION: Criteo's positioning as a global commerce media leader implies opportunities for innovation and growth in digital advertising. The company's scale indicates structured processes with potential for significant impact.

πŸ“Š Role Analysis

Career Level: Mid to Senior, involving strategic leadership and technical expertise

Reporting Structure: Reporting likely to senior management within the departmental hierarchy

Work Arrangement: Primarily on-site with potential remote flexibility

Growth Opportunities:

  • Leadership development within a fast-paced environment
  • In-depth industry knowledge in digital advertising
  • Potential for cross-functional project experiences

ASSUMPTION: The role offers substantial professional growth within a multi-disciplinary setting, reflective of the evolving digital landscape. This assumption is based on the complex and diverse nature of job responsibilities.

🌍 Location & Work Environment

Office Type: Modern office spaces encouraging collaboration

Office Location(s): Carrer dels AlmogΓ vers, 177-189, Barcelona, Catalonia, ES

Geographic Context:

  • Barcelona is a significant tech and innovation hub in Europe
  • The city offers a vibrant culture and favorable lifestyle
  • Excellent connectivity to other European business centers

Work Schedule: Standard business hours with possible flexibility

ASSUMPTION: Working in Barcelona may include engaging with diverse business opportunities and enjoying a balanced work-life environment. This takes into account the cultural and geographic context of the location.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Initial application screening
  • Technical and HR interviews
  • Assessment of relevant skills and experiences

Key Assessment Areas:

  • Leadership and team management capabilities
  • Technical proficiency with data management tools
  • Ability to manage cross-departmental collaboration

Application Tips:

  • Highlight relevant experience with data management and leadership
  • Demonstrate familiarity with tools like SAP and Salesforce
  • Prepare to discuss process optimization and operational improvements

ATS Keywords: Master Data Management, Client Onboarding, Billing, Salesforce, SAP

ASSUMPTION: The application process is competitive and emphasizes technical and leadership skills. Preparing for skill verification is key given the detailed requirements.

πŸ› οΈ Tools & Technologies

  • SAP for enterprise resource planning
  • Salesforce for customer relationship management
  • Power BI for analytics and data visualization

ASSUMPTION: The role requires proficiency in using these tools as they represent the core technology stack for data management in the advertised position.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to diversity and inclusion
  • Focus on innovation and creation of impactful outcomes
  • Encouragement of collaboration and mutual respect

Work Style:

  • Proactive and results-driven
  • Collaborative and team-oriented
  • Flexible and adaptive to change

Self-Assessment Questions:

  • How have I demonstrated leadership in a fast-paced environment?
  • What experiences do I have with data management technologies like SAP?
  • How do I handle cross-functional collaboration challenges?

ASSUMPTION: Success in this role will depend on aligning personal work values with Criteo’s open and inclusive culture which focuses on innovation and teamwork.

⚠️ Potential Challenges

  • Navigating rapid changes in technology
  • Ensuring data accuracy across teams and departments
  • Integrating new tools and processes within existing workflows
  • Balancing the strategic and operational aspects of the role

ASSUMPTION: The challenges are consistent with the typical pressures faced in a data-centric managerial role, particularly within tech-driven organizations.

πŸ“ˆ Similar Roles Comparison

  • Similar roles in other companies may offer more or less flexibility in work arrangements
  • Compensation packages may vary significantly based on industry segment
  • Opportunities for leadership development might differ based on company size and structure

ASSUMPTION: Comparison with similar roles suggests variable factors like remote work options and career growth, largely depending on the company's market position and cultural priorities.

πŸ“ Sample Projects

  • Implementing a new client onboarding automation process
  • Leading a data quality improvement initiative
  • Rolling out compliance updates across master data systems

ASSUMPTION: These project scenarios are inferred from the key responsibilities and are typical of operational excellence initiatives within similar roles.

❓ Key Questions to Ask During Interview

  • What are the biggest challenges currently faced by the CAA team?
  • How is success measured for this role?
  • Can you describe a typical project lifecycle within your team?
  • What is the team dynamic and culture like within the department?
  • How has Criteo adapted to remote work conditions in light of recent worldwide changes?

ASSUMPTION: The questions align with the priorities for anyone considering a leadership role and exploring team dynamics and success metrics.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Ensure your resume highlights relevant experience with data management and leadership
  • Prepare a cover letter that exemplifies your industry knowledge and problem-solving skills
  • Be ready for an initial screening interview with HR
  • Participate in technical and role-specific interviews focusing on key skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.