📌 Core Information
🔹 Job Title: Customer Account Analyst, Operations & Process Improvement (Onsite)
🔹 Company: RTX
🔹 Location: PW116: Muskegon, MI 4905 Stariha Drive, Muskegon, MI, 49441 USA
🔹 Job Type: Onsite
🔹 Category: Operations & Process Improvement
🔹 Date Posted: 2025-05-27
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Analyzing and improving sales processes and operations
- Ensuring contract compliance and addressing discrepancies
- Collaborating with various departments to meet high standards for parts availability and contract compliance
- Leading projects to improve sales operations and customer satisfaction
- Supporting a small number of accounts for valuable insight into sales and customer support processes
ASSUMPTION: This role requires a balance of analytical, project management, and communication skills. It offers opportunities for process improvement and strategic management, contributing to operational excellence.
📋 Key Responsibilities
✅ Sales Assignments & Logistical Support:
- Oversee logistics activities from a sale, inventory, operational, and tariff-related perspective
- Lead projects to improve sales operations and customer satisfaction
- Work with logistics for efficient supply chain operations
- Collaborate with the supply management team to streamline logistics
✅ Process Improvement:
- Analyze and improve current sales processes
- Monitor process performance and recommend enhancements using CORE
✅ Contract Compliance Oversight:
- Ensure sales operations comply with contractual and regulatory requirements
- Monitor compliance and address discrepancies promptly
- Liaise with legal and compliance teams on relevant regulations
✅ Expectations of the role:
- Contribute to operational excellence and strategic management, gaining comprehensive business experience
✅ Travel Requirements:
- Up to 10% of domestic and international travel
ASSUMPTION: This role involves a mix of on-site and remote work, with occasional travel required for meetings and project-related activities.
🎯 Required Qualifications
Education: Advanced degree or Bachelor’s degree
Experience: 3+ years of experience in Supply Chain, Sales, Contracts, Logistics, or Project Management
Required Skills:
- Strong business acumen and analytical skills
- Ability to analyze problems, assess options, and propose solutions
- Strong knowledge of process improvement tools and methodologies (CORE, ACE, SixSigma, Lean, Six Sigma, etc.)
- Ability to work and effectively communicate across the organization, as well as suppliers and customers
Preferred Skills:
- Degree in STEM field; Supply Chain or Business preferred
- Understanding of import/export regulations (EAR, FTA, ITA), tariffs, and tax implications
- Experience with SAP, Microsoft Power BI, Excel, and Data Analytics tools
- Project management experience and ability to prioritize work in a fast-paced environment
ASSUMPTION: While a degree in a STEM field is preferred, candidates with relevant experience in supply chain, sales, contracts, logistics, or project management will also be considered.
💰 Compensation & Benefits
Salary Range: $82,000 - $164,000 USD per year
Benefits:
- Medical, Dental, Vision, Life Insurance, Short-term Disability, Long-term Disability
- 401(k) Match, Flexible Spending Accounts, Flexible Work Schedules, Employee Assistance Program, Employee Scholar Program, Parental Leave, Paid Time Off, Holidays
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is a good faith estimate representative of all experience levels. Specific benefits are dependent upon the specific business unit and whether or not the position is covered by a collective-bargaining agreement.
📌 Applicant Insights
🔍 Company Context
Industry: Aviation and Aerospace Component Manufacturing
Company Size: 10,001+ employees
Founded: Not specified
Company Description:
- RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
Company Specialties:
- Advanced sensors, aerospace, aerostructures, avionics, air and missile defense systems, aircraft engines and auxiliary power units, command and control systems, cyber and software solutions, defense, digital, mechanical systems, power controls, precision weapons, program management, radars, scientific research, software development, space, technology, and training
Company Website: https://www.rtx.com/
ASSUMPTION: RTX is a large, established company with a diverse range of products and services, offering opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: This role reports to the Customer Experience Team at Pratt & Whitney Component Solutions Parts Distribution Center (Muskegon, MI)
Work Arrangement: On-site, with occasional travel required
Growth Opportunities:
- Potential for career advancement within the operations and process improvement field
- Opportunities to gain experience in various aspects of sales, logistics, and contract compliance
- Possibility to work on international projects and expand professional network
ASSUMPTION: This role offers opportunities for professional growth and development within the operations and process improvement field, as well as exposure to various aspects of sales, logistics, and contract compliance.
🌍 Location & Work Environment
Office Type: On-site, with occasional travel required
Office Location(s): PW116: Muskegon, MI 4905 Stariha Drive, Muskegon, MI, 49441 USA
Geographic Context:
- Muskegon, MI is located in western Michigan, along the shores of Lake Michigan
- The area offers a mix of urban and rural environments, with easy access to outdoor recreation and cultural attractions
- Muskegon has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Full-time (40 hours per week), with occasional travel required
ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on operational excellence and continuous improvement.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the hiring team
- Background check and offer extension
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Process improvement mindset and experience
- Communication and collaboration skills
- Understanding of import/export regulations and tariffs
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on process improvement, data analysis, and project management
- Tailor your cover letter to demonstrate your understanding of the role and how your skills and experience make you a strong fit
- Prepare for behavioral and situational interview questions that focus on problem-solving, process improvement, and communication skills
ATS Keywords: Supply Chain, Sales, Contracts, Logistics, Project Management, Data Analytics, Process Improvement, Communication, Business Acumen, Problem Solving, Regulatory Compliance, SAP, Microsoft Power BI, Excel, CORE, Lean
ASSUMPTION: The application process is competitive, and candidates should highlight their relevant skills and experience to increase their chances of success.
🛠️ Tools & Technologies
- SAP
- Microsoft Power BI
- Excel
- CORE
- Lean
ASSUMPTION: Familiarity with these tools and technologies is preferred, but not required. Training and support will be provided as needed.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Customer Focus
- Integrity
- One RTX
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and responsive to change
Self-Assessment Questions:
- Do I have a strong commitment to process improvement and operational excellence?
- Am I comfortable working in a fast-paced, dynamic environment?
- Do I have strong communication and collaboration skills, and can I work effectively with various departments and stakeholders?
ASSUMPTION: RTX values candidates who are committed to innovation, customer focus, integrity, and working collaboratively as part of a diverse and inclusive team.
⚠️ Potential Challenges
- Occasional travel requirements may pose challenges for candidates with personal or family commitments
- The fast-paced and dynamic work environment may be overwhelming for candidates who prefer a more structured or predictable work environment
- Candidates may face competition for this role, as RTX is a large and well-established company with many opportunities for career growth and development
- Candidates may need to adapt to working with various departments and stakeholders, requiring strong communication and collaboration skills
ASSUMPTION: These challenges can be mitigated by careful consideration of personal and professional priorities, as well as effective communication and collaboration skills.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on process improvement and strategic management within the sales operations function
- Industry-specific context: The aviation and aerospace component manufacturing industry is highly competitive and dynamic, requiring a strong focus on operational excellence and continuous improvement
- Career path comparison: This role offers opportunities for career advancement within the operations and process improvement field, as well as exposure to various aspects of sales, logistics, and contract compliance
ASSUMPTION: This role offers unique opportunities for professional growth and development within the operations and process improvement field, as well as exposure to various aspects of sales, logistics, and contract compliance.
📝 Sample Projects
- Improving sales operations and customer satisfaction through process improvement initiatives
- Developing and implementing a contract compliance monitoring system to ensure regulatory adherence
- Collaborating with logistics and supply management teams to streamline supply chain operations and improve efficiency
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for process improvement and strategic management within this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Customer Experience Team?
- How does this role contribute to the overall success of the Parts Distribution Center, and what are the key performance indicators for this position?
- What opportunities are there for professional growth and development within this role and the broader organization?
- How does RTX support work-life balance for employees, particularly those in on-site roles with occasional travel requirements?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in this environment?
ASSUMPTION: Asking these questions demonstrates a strong interest in the role and a commitment to understanding the work environment and opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the application link
- Tailor your resume to highlight relevant experience and skills, focusing on process improvement, data analysis, and project management
- Write a cover letter that demonstrates your understanding of the role and how your skills and experience make you a strong fit
- Prepare for behavioral and situational interview questions that focus on problem-solving, process improvement, and communication skills
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
