📌 Core Information
🔹 Job Title: Customer Account Management Executive (Contract)
🔹 Company: Allianz Malaysia
🔹 Location: Kuala Lumpur, Malaysia
🔹 Job Type: Temporary, Full-Time
🔹 Category: Operations
🔹 Date Posted: April 15, 2025
🔹 Experience Level: Entry Level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Monitoring and clearing excess premium payments and benefits payout
- Assisting in outbound communication to customers
- Regulatory reporting and policies data cleaning
- Handling customer enquiries related to refunds and outbound communication
ASSUMPTION: This role is focused on administrative tasks and customer service, with a significant portion of work involving data management and reporting.
📋 Key Responsibilities
✅ Responsible for prepay and payable management
✅ Involves submission of reports to regulatory bodies, auditors, and other stakeholders
✅ Assists in projects related to sending notices, letters, and statements to customers
✅ Involves policies and customers' data cleaning
✅ Involves handling enquiries related to refund of payment and outbound communication to customers
ASSUMPTION: The role requires strong attention to detail, data analysis skills, and excellent communication skills to effectively manage customer accounts and ensure accurate reporting.
🎯 Required Qualifications
Education: Diploma/Degree in any discipline
Experience: Minimum 1 year of working experience, preferably in the financial sector
Required Skills:
- Excellent Excel and data analysis skills
- Good command of spoken and written English
- Availability for extended hours as needed
- Familiarity with using ChatGPT for automating routine tasks and enhancing productivity
Preferred Skills:
- Familiarity with the insurance industry
ASSUMPTION: While the role is entry-level, the required skills and experience indicate that the company expects candidates to have a solid foundation in data management and communication.
💰 Compensation & Benefits
Salary Range: RM 25,000 - RM 35,000 per annum (Estimated based on market standards for entry-level operations roles in Kuala Lumpur)
Benefits:
- Medical and dental benefits
- Life and accident insurance
- Retirement savings plan
- Employee assistance program
Working Hours: Full-time, with extended hours as needed
ASSUMPTION: The salary range is estimated based on market standards for entry-level operations roles in Kuala Lumpur. The benefits package is typical for a large corporation like Allianz.
📌 Applicant Insights
🔍 Company Context
Industry: Insurance
Company Size: 10,001+ employees (Global), 1,001-5,000 employees (Malaysia)
Founded: 2010 (Allianz Technology), 1890 (Allianz Group)
Company Description:
- Allianz Technology is Allianz's global IT service provider, delivering IT solutions that drive the group's digitalization.
- With over 11,000 employees in more than 20 countries, Allianz Technology runs, optimizes, transforms, and innovates infrastructure, applications, and services for Allianz companies.
- The company is headquartered in Munich, Germany, and serves the entire spectrum of digitalization, from IT infrastructure to application platforms.
Company Specialties:
- IT Transformation
- Applications
- DevOps
- and ABS
Company Website: Allianz Technology Careers
ASSUMPTION: Allianz Technology is a significant part of the Allianz Group, focusing on IT services and solutions to support the group's digitalization efforts.
📊 Role Analysis
Career Level: Entry Level
Reporting Structure: This role reports directly to the Operations Manager.
Work Arrangement: On-site, with extended hours as needed
Growth Opportunities:
- Potential career progression within the Operations department or other departments within Allianz Malaysia.
- Opportunities to work on projects that involve cross-functional collaboration and exposure to different aspects of the business.
- Possibility to gain experience in the insurance industry and develop skills in customer account management.
ASSUMPTION: As an entry-level role, this position offers opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: Corporate office
Office Location(s): Kuala Lumpur, Malaysia
Geographic Context:
- Kuala Lumpur is the capital and largest city of Malaysia, with a population of approximately 1.8 million people.
- The city is a major commercial and cultural hub in Southeast Asia, with a diverse and multicultural population.
- The office is located in the Fede district, which is a central business district with easy access to public transportation and amenities.
Work Schedule: Full-time, with extended hours as needed
ASSUMPTION: The work environment is likely to be fast-paced and dynamic, with a focus on teamwork and collaboration to achieve operational excellence.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Data analysis and problem-solving skills
- Communication and interpersonal skills
- Attention to detail and accuracy
- Adaptability and willingness to learn
Application Tips:
- Highlight relevant experience and skills in your resume, particularly those related to data management, customer service, and communication.
- Tailor your cover letter to demonstrate your understanding of the role and your enthusiasm for working in the insurance industry.
- Prepare for interview questions that focus on your problem-solving skills, attention to detail, and ability to work effectively in a team.
ATS Keywords: Excel, Data Analysis, Customer Service, Regulatory Reporting, Data Cleaning, Project Coordination, User Testing, ChatGPT
ASSUMPTION: The application process is likely to involve assessments of both technical and interpersonal skills, with a focus on finding the best fit for the team and the company's culture.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, Word, PowerPoint)
- ChatGPT
- Customer Relationship Management (CRM) software
- Enterprise Resource Planning (ERP) software
ASSUMPTION: The tools and technologies required for this role are standard for the insurance industry and can be learned on the job.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Responsible
- Respectful
- Excellent
- Trustworthy
Work Style:
- Collaborative
- Adaptable
- Results-driven
- Innovative
Self-Assessment Questions:
- Do you have a strong customer focus and a commitment to providing excellent service?
- Are you able to work effectively in a team and adapt to changing priorities and demands?
- Do you have a proactive and innovative approach to problem-solving and continuous improvement?
ASSUMPTION: Allianz values a customer-centric and collaborative work environment, with a focus on excellence and innovation.
⚠️ Potential Challenges
- Handling a high volume of customer enquiries and ensuring accurate and timely responses
- Meeting tight deadlines for regulatory reporting and data cleaning
- Adapting to changes in processes and procedures
- Working extended hours as needed to meet business demands
ASSUMPTION: The role may present challenges related to workload, deadlines, and adaptability, but offers opportunities for growth and development within the company.
📈 Similar Roles Comparison
- This role is similar to an Operations Associate or Customer Service Representative, with a focus on data management and customer account management.
- However, this role is unique in its focus on regulatory reporting and policies data cleaning, which are specific to the insurance industry.
- Career progression in this role may lead to opportunities in operations management, customer experience, or other related fields within the insurance industry.
ASSUMPTION: While this role shares similarities with other operations and customer service roles, its unique focus on regulatory reporting and data cleaning sets it apart.
📝 Sample Projects
- Developing and implementing a process to automate the tracking and clearing of excess premium payments
- Coordinating a project to send out customer statements, involving data checking, user testing, and batch production
- Assisting in a project to review and update customer policies, ensuring accuracy and compliance with regulatory requirements
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of detail required for this role, with a focus on data management, customer service, and regulatory compliance.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role contribute to the overall success of the Operations department and the company?
- What opportunities are there for professional development and growth within the company?
- How does the company support work-life balance for its employees?
- What is the company's approach to innovation and continuous improvement in the operations function?
ASSUMPTION: These interview questions are designed to gain a better understanding of the role's priorities, the company's culture, and the opportunities for professional development and growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant experience and skills, particularly those related to data management, customer service, and communication.
- Write a cover letter that demonstrates your enthusiasm for the role and the insurance industry.
- Prepare for the interview by researching the company and practicing common interview questions and your responses.
- Follow up with the hiring manager within a week of submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
