Customer Account Manager - EMEA & FR

📌 Core Information

🔹 Job Title: Customer Account Manager - EMEA & FR

🔹 Company: Sociabble

🔹 Location: Paris, Île-de-France, France

🔹 Job Type: On-site

🔹 Category: Account Management

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing a Mid-Market client portfolio in France and EMEA
• Ensuring customer satisfaction, retention, and growth
• Aligning clients' business challenges with Sociabble's solutions
• Working closely with teams across different departments

ASSUMPTION: This role is presumed to involve frequent travel within Europe to engage with clients and partners, based on the EMEA focus.

📋 Key Responsibilities

✅ Grow financial revenue by securing renewals and identifying growth opportunities

✅ Develop high-level strategic relationships with C-level decision-makers

✅ Manage entire sales cycles and close deals

✅ Act as a trusted advisor, guiding clients on communication and advocacy strategies

✅ Define the Success Plan in alignment with client strategic goals

✅ Oversee project deployment, ensuring alignment with client needs

✅ Relay client feedback to Product teams for platform improvement

✅ Inspire and manage Digital Project Managers (DPM) and foster collaboration

ASSUMPTION: The strategic advisory role implies a deep understanding of both client industries and emerging technology trends.

🎯 Required Qualifications

Education: University degree in a commercial, digital, or engineering field

Experience: At least 4 years as an Account Manager with project management exposure; 3+ years handling international EMEA clients

Required Skills:

• Fluent in French and English (C2 level)
• Experience with long, complex sales cycles
• Proficiency in managing multiple simultaneous projects

Preferred Skills:

• Experience in SaaS and digital transformation
• Understanding of internal communication and community management

ASSUMPTION: Given the international client base, experience with multicultural business environments and virtual communication tools would be advantageous.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for the industry and location

Benefits:

• Personalized onboarding and continuous training
• Hybrid and flexible work options
• Comprehensive well-being perks including healthcare and transport coverage

Working Hours: 40 hours per week, with flexibility details not explicitly specified

ASSUMPTION: Compensation likely includes variable performance bonuses in line with industry standards for client-facing roles.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on employee advocacy and communication platforms

Company Size: 51-200 employees, offering a dynamic environment with room for significant personal impact

Founded: 2014, demonstrating a decade of growth and stability

Company Description:

• Operates in over 180 countries with high-profile clients like Coca-Cola and Capgemini
• Recognized as a leader in employee communication and employee advocacy
• Has a strong bootstrapping culture driven by experienced entrepreneurs

Company Specialties:

• Employee Advocacy
• Digital Transformation
• Internal Communication

Company Website: https://www.sociabble.com

ASSUMPTION: The company's commitment to a positive work culture likely translates into strong support for professional development.

📊 Role Analysis

Career Level: Mid to senior-level, suitable for experienced account managers

Reporting Structure: Likely reports to the Customer Success Director or equivalent

Work Arrangement: Primarily on-site with hybrid arrangements available

Growth Opportunities:

• Potential to develop into a senior management role within client success
• Opportunities to influence product development through client feedback
• Networking with top-tier clients and industry leaders

ASSUMPTION: Expansion in responsibilities could come with success in current role metrics and client feedback.

🌍 Location & Work Environment

Office Type: Modern offices designed to encourage teamwork and innovation

Office Location(s): Paris, France

Geographic Context:

• Situated in a vibrant European business hub
• Proximity to international transportation links
• Access to a diverse cultural and social environment

Work Schedule: Conventional office hours with potential for occasional extended hours during project deadlines

ASSUMPTION: Paris office likely reflects the region’s emphasis on work-life balance while supporting dynamic business operations.

💼 Interview & Application Insights

Typical Process:

• Initial screening interview
• Technical and role-specific interview with hiring manager
• Final interview with executive team or stakeholders

Key Assessment Areas:

• Sales and account management proficiency
• Ability to engage with senior stakeholders
• Demonstration of strategic thinking and problem-solving skills

Application Tips:

• Highlight experience with international clients
• Demonstrate language proficiency in French and English
• Showcase examples of managing complex sales cycles

ATS Keywords: Account Management, SaaS, Sales Cycle, Stakeholder Engagement, Employee Advocacy

ASSUMPTION: An efficient interview process designed to evaluate both technical expertise and cultural fit.

🛠️ Tools & Technologies

• CRM Systems such as Salesforce
• Communication tools (e.g., Slack, Microsoft Teams)
• Project Management tools (e.g., Asana, Trello)

ASSUMPTION: Familiarity with these tools will support the effective management of client accounts and internal collaboration.

👔 Cultural Fit Considerations

Company Values:

• Simplicity
• Kindness
• Respect

Work Style:

• Highly autonomous and self-driven
• Strong collaborative spirit across teams
• Open to feedback and continuous improvement

Self-Assessment Questions:

• Are you comfortable managing high-level client relationships?
• Do you have experience in a similar role with complex sales cycles?
• How do you handle cross-cultural communications effectively?

ASSUMPTION: Candidates who align with company values and demonstrate proactive management skills are likely to thrive in this environment.

⚠️ Potential Challenges

• Managing diverse client expectations across multiple countries
• Aligning with fast-paced technological advancements
• Balancing client demands with internal objectives and resources
• Continuously adapting to market changes and customer feedback

ASSUMPTION: Success in this role may require balancing strategic foresight with immediate problem-solving capabilities.

📈 Similar Roles Comparison

• Versatile role involving both sales and project management aspects
• Opportunity to interact with top-tier international clients
• Higher emphasis on strategic advisory compared to traditional account management

ASSUMPTION: Similar roles in competing SaaS companies might have more rigid product focuses, which Sociabble seems to approach with flexibility.

📝 Sample Projects

• Successfully managing the roll-out of a new employee advocacy platform
• Lead account consultations to optimize communication strategies for a major corporation
• Guide a team in resolving complex client issues related to deployment

ASSUMPTION: Projects will require close coordination with both client and internal teams, necessitating strong interpersonal skills.

❓ Key Questions to Ask During Interview

• Can you describe a typical client lifecycle in this role?
• What are the biggest challenges currently facing the Customer Success team?
• How does Sociabble define "success" for a Customer Account Manager?
• What are the prospects for career advancement within the Customer Success team?
• How does the company support ongoing professional development?

ASSUMPTION: Questions should focus on clarifying role expectations, team dynamics, and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Sociabble careers page
• Prepare a resume highlighting relevant account management and SaaS experience
• Clearly demonstrate your bilingual capabilities in the application
• Follow up with an email to confirm receipt of application
• Prepare for a potential initial phone screening

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.