Customer Account Manager - EMEA & FR

📌 Core Information

🔹 Job Title: Customer Account Manager - EMEA & FR

🔹 Company: Sociabble

🔹 Location: Paris, Île-de-France, France

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Business strategy and development for Mid-Market client portfolio in France and EMEA.
• Ensuring customer satisfaction, retention, and growth with Sociabble’s solutions.
• Building relationships with key decision-makers within client companies.
• Collaborating closely with a Digital Project Manager and Product teams.

ASSUMPTION: The role emphasizes strategic management and client engagement rather than routine account handling, suggesting a focus on innovation and proactive solution alignment.

📋 Key Responsibilities

✅ Manage and grow financial revenue through renewals and identifying growth opportunities.

✅ Build strategic relationships with C-level executives and key decision-makers.

✅ Handle the entire sales cycle, from needs identification to closing deals.

✅ Act as a trusted advisor, guiding clients on engagement strategies.

✅ Lead project support and ensure alignment with client strategic needs.

✅ Proactively suggest process enhancements to optimize the customer experience.

ASSUMPTION: Responsibilities focus on high-level strategic engagement and require a strong, proactive advisory role, implying that candidates with innovative problem-solving skills will excel.

🎯 Required Qualifications

Education: University degree in commercial, digital, or engineering fields.

Experience: Minimum of 4 years as an Account Manager with project management exposure, including experience handling EMEA clients.

Required Skills:

• Fluency in French and English (C2 level).
• Strong experience in managing long and complex sales cycles.
• Ability to manage multiple projects simultaneously.

Preferred Skills:

• Expertise in SaaS and digital transformation.
• Experience in internal communication and community management.

ASSUMPTION: Preferred skills suggest an emphasis on candidates with a tech-savvy background and the ability to navigate new digital environments.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive within the software development industry.

Benefits:

• Comprehensive onboarding with ongoing training opportunities.
• Healthcare and transportation coverage along with restaurant vouchers.
• Work-life balance with hybrid and flexible work arrangements.

Working Hours: 40 hours per week, with flexibility offered.

ASSUMPTION: Compensation appears to be aligned with industry standards for roles within high-growth tech companies emphasizing employee well-being.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, providing cutting-edge solutions for employee engagement and advocacy.

Company Size: 51-200 employees, offering a vibrant and growth-oriented work environment.

Founded: 2014, with a focus on digital transformation and employee communication.

Company Description:

• Innovative SAAS platform in employee communication and advocacy.
• International presence with operations in over 180 countries.
• Commended by industry analysts for superior market solutions.

Company Specialties:

• Employee Advocacy
• Digital Transformation
• Social Media Engagement

Company Website: https://www.sociabble.com

ASSUMPTION: The company's smaller size suggests a tight-knit culture with opportunities for meaningful personal and career growth.

📊 Role Analysis

Career Level: Mid-career role, ideal for those looking to deepen their expertise in account management.

Reporting Structure: Reports to the Customer Success Team Lead, indicative of regular interaction with key stakeholders.

Work Arrangement: Hybrid model, blending office interaction in Paris with remote engagement.

Growth Opportunities:

• Exposure to large-scale, international client projects.
• Opportunity to innovate in a supportive entrepreneurial environment.
• Potential for leadership roles within the company.

ASSUMPTION: This role appears to provide ample opportunity for career advancement and professional development through diverse client exposure and innovative project management.

🌍 Location & Work Environment

Office Type: Modern, centrally located offices promoting collaboration and creativity.

Office Location(s): 22 Rue Chapon, Paris, IdF 75003, France.

Geographic Context:

• Vibrant urban environment with rich culture and amenities.
• Excellent public transportation options.
• Dynamic and diverse cultural landscape, contributing to a broad professional and personal community.

Work Schedule: Typically aligned with standard business hours, with some flexibility to accommodate client interactions.

ASSUMPTION: Given the central Paris location, the role likely benefits from a stimulating environment, conducive to the vibrant tech community.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening.
• First-round virtual interviews with HR or hiring manager.
• Technical or case study assessment.
• Final interview round with senior management or team.

Key Assessment Areas:

• Technical and role-specific expertise.
• Ability to solve complex client scenarios.
• Cultural and team fit assessment.

Application Tips:

• Highlight experience with international clients and complex project management.
• Showcase bilingual communication skills.
• Be prepared to discuss specific SaaS and digital transformation projects.

ATS Keywords: Account Management, SaaS, B2B Sales, Client Engagement, Digital Strategy.

ASSUMPTION: The typical interview process reflects a comprehensive evaluation of both technical skills and cultural fit, vital for roles that integrate closely with strategic client management.

🛠️ Tools & Technologies

• CRM Systems (e.g., Salesforce)
• Project Management Tools (e.g., Asana, Trello)
• Digital Communication Platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with the above tools is essential for streamlining client interactions and internal team coordination.

👔 Cultural Fit Considerations

Company Values:

• Simplicity
• Kindness
• Respect and trust

Work Style:

• Autonomous but collaborative approach.
• Results-driven mindset with proactive problem-solving.
• Open communication and teamwork emphasis.

Self-Assessment Questions:

• How do you align with Sociabble’s core values?
• Can you provide an example where you improved a client relationship?
• How do you stay organized while managing multiple accounts?

ASSUMPTION: Sociabble's culture strongly emphasizes collaborative autonomy, aligning well with candidates valuing independence and teamwork.

⚠️ Potential Challenges

• Navigating the complexities of international client portfolios.
• Managing high stake negotiations with C-level executives.
• Balancing diverse client expectations with company objectives.
• Adapting to the evolving digital communication landscape.

ASSUMPTION: The role’s challenges highlight the need for robust interpersonal skills and a strategic outlook, particularly in high-pressure scenarios.

📈 Similar Roles Comparison

• Similar roles may exist within large multinationals but may lack the flexibility and innovative environment Sociabble offers.
• Higher emphasis on technology adaptation compared to traditional account management roles.
• Increased opportunities for direct impact on client business strategies through Sociabble’s solutions.

ASSUMPTION: Comparatively, this role at Sociabble offers significant influence over strategic outcomes and personal career growth in a tech-centric arena.

📝 Sample Projects

• Implementing advocacy programs for multinational clients.
• Developing personalized client communication strategies.
• Leading onboarding and training for prestigious EMEA clients.

ASSUMPTION: Projects will likely focus on enhancing client engagement and showcasing Sociabble’s platform benefits.

❓ Key Questions to Ask During Interview

• How does Sociabble define success in this role?
• What are the key challenges currently faced by the Customer Success Team?
• Can you describe the typical career trajectory from this position?
• How does the company support professional development and training?
• What are the specific expectations during the first six months?

ASSUMPTION: Asking targeted questions about expectations and growth potential will provide insights into role fit and long-term alignment with Sociabble’s objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to participate in a multi-step interview process.
• Demonstrate experience with managing international client portfolios.
• Highlight bilingual skills and ability to handle complex projects.
• Illustrate familiarity with SaaS and tech-driven environments.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.