📌 Core Information
🔹 Job Title: Customer Account Specialist
🔹 Company: C.H. Robinson
🔹 Location: St. Louis, Missouri, United States
🔹 Job Type: Full-Time, Hybrid (4 days in-office, 1 day remote)
🔹 Category: Transportation, Logistics, Supply Chain and Storage
🔹 Date Posted: April 4, 2025
🔹 Experience Level: Entry-level to 2 years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Building and maintaining customer relationships
- Managing shipments using C.H. Robinson's global technology platform
- Analyzing customer inquiries and providing timely insights
- Proactively identifying opportunities to improve operational efficiency
- Collaborating with internal teams to solve challenging customer problems
ASSUMPTION: This role is ideal for individuals seeking an entry-level position in logistics, sales, or operations, with a focus on customer account management and problem-solving.
📋 Key Responsibilities
✅ Build and develop relationships with customers to ensure continued partnership
✅ Communicate shipment updates proactively and accurately, ensuring a customer-centric approach
✅ Analyze customer inquiries and provide quality and timely insights and updates to customers
✅ Proactively identify opportunities to improve operational efficiency
✅ Respond to customers with a sense of urgency to provide an excellent customer experience
✅ Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations
✅ Network internally with Account Management, Operations, and Capacity teams
ASSUMPTION: The role requires strong communication skills, attention to detail, and the ability to work effectively with both customers and internal teams.
🎯 Required Qualifications
Education: High School Diploma or GED equivalent
Experience: Previous customer engagement experience
Required Skills:
- Basic proficiency in Microsoft Office Suite of Programs
- Ability to travel up to 5% (domestically)
Preferred Skills:
- Value a diverse and inclusive work environment
- Hold a Bachelor’s Degree from an accredited college or university
- Display attention to detail, accuracy, and problem-solving
- Exhibit demonstrated negotiation, collaboration, and influencing skills
ASSUMPTION: While a Bachelor's degree is preferred, the company is open to considering candidates with relevant experience who may not have a degree.
💰 Compensation & Benefits
Salary Range: $19.66 - $30.63 per hour
Benefits:
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Working Hours: Full-time, 40 hours per week, with flexible remote work options
ASSUMPTION: The salary range provided is an hourly rate and may vary based on experience and location. The benefits listed are subject to change and may have eligibility requirements.
📌 Applicant Insights
🔍 Company Context
Industry: C.H. Robinson operates in the transportation, logistics, and supply chain industry, focusing on providing innovative supply chain solutions and managing freight transportation.
Company Size: C.H. Robinson is a large company with over 10,000 employees, providing ample opportunities for growth and career advancement.
Founded: 1905, with over a century of experience in the logistics industry
Company Description:
- C.H. Robinson delivers logistics like no one else™, providing innovative supply chain solutions and managing freight transportation for over 90,000 customers worldwide.
- The company's unmatched expertise, unrivaled scale, and tailored solutions ensure the seamless delivery of goods across industries and continents via truckload, less-than-truckload, ocean, air, and beyond.
- C.H. Robinson is committed to making supply chains more sustainable and contributes millions to the causes that matter most to its employees.
Company Specialties:
- Produce Sourcing
- Supply Chain
- Transportation
- Technology
- and World’s Largest Logistics Platform
Company Website: www.chrobinson.com
ASSUMPTION: C.H. Robinson's extensive industry experience and global presence provide a stable and supportive work environment for employees.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth and internal promotion within Sales, Global Forwarding, Operations, Account Management, or other areas.
Reporting Structure: This role reports to the Account Management team and collaborates with Operations and Capacity teams.
Work Arrangement: Hybrid, with four days in the office and one day remote, providing a balance between teamwork and autonomy.
Growth Opportunities:
- Internal promotion within Sales, Global Forwarding, Operations, Account Management, or other areas
- Career development, networking, and team-building opportunities
- Potential to learn and advance in account management, sales, and operations
ASSUMPTION: The hybrid work arrangement and growth opportunities make this role attractive to individuals seeking a balance between in-person collaboration and remote work, as well as those looking to advance their careers in logistics.
🌍 Location & Work Environment
Office Type: Corporate office environment with a collaborative and welcoming culture
Office Location(s): St. Louis, Missouri, United States
Geographic Context:
- St. Louis is the largest city in Missouri and is situated along the Mississippi River
- The city offers a diverse range of neighborhoods, cultural attractions, and recreational opportunities
- St. Louis has a humid subtropical climate, with hot summers and cold, snowy winters
Work Schedule: Full-time, with flexible remote work options and a focus on work-life balance
ASSUMPTION: The St. Louis office provides a dynamic and engaging work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- In-person or virtual interview with the hiring manager
- Final interview or assessment, if applicable
Key Assessment Areas:
- Customer service skills and experience
- Problem-solving abilities
- Technical proficiency with Microsoft Office Suite
- Adaptability and willingness to learn
Application Tips:
- Highlight relevant customer service experience and any exposure to logistics or supply chain industries
- Tailor your resume to emphasize skills and experiences that match the required qualifications
- Prepare for behavioral interview questions that focus on customer service, problem-solving, and teamwork
ATS Keywords: Customer Relations, Account Management, Sales, Operations, Communication, Problem Solving, Attention to Detail, Negotiation, Collaboration, Influencing Skills, Microsoft Office Suite, Customer Engagement, Operational Efficiency, Data Analysis, Teamwork, Technology Proficiency
ASSUMPTION: The application process for this role is straightforward and focuses on assessing the candidate's customer service skills, problem-solving abilities, and technical proficiency.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- C.H. Robinson’s global technology platform, Navisphere
- Customer Relationship Management (CRM) software
ASSUMPTION: Familiarity with Microsoft Office Suite and a willingness to learn C.H. Robinson's proprietary technology platform, Navisphere, are essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Teamwork
- Expertise
- Service
- Innovation
Work Style:
- Collaborative and team-oriented
- Focused on customer service and problem-solving
- Adaptable and willing to learn
- Results-driven and committed to continuous improvement
Self-Assessment Questions:
- Do I have strong customer service skills and a passion for helping others?
- Am I comfortable working in a team environment and collaborating with others to achieve common goals?
- Do I have a strong attention to detail and the ability to manage multiple tasks and priorities effectively?
ASSUMPTION: C.H. Robinson values a diverse and inclusive work environment, with a strong focus on teamwork, collaboration, and customer service.
⚠️ Potential Challenges
- Handling high volumes of customer inquiries and managing multiple tasks simultaneously
- Adapting to a fast-paced and dynamic work environment
- Learning and mastering C.H. Robinson's proprietary technology platform, Navisphere
- Balancing the demands of customer service with operational efficiency and internal team collaboration
ASSUMPTION: While this role offers numerous opportunities for growth and development, it also presents challenges that require strong customer service skills, adaptability, and a willingness to learn.
📈 Similar Roles Comparison
- Customer Account Specialist vs. Customer Service Representative: The former focuses more on account management, sales, and operations, while the latter is more customer-centric and transactional
- Industry-specific context: C.H. Robinson operates in the transportation, logistics, and supply chain industry, with a focus on providing innovative supply chain solutions and managing freight transportation
- Career path comparison: This role offers opportunities for growth and internal promotion within Sales, Global Forwarding, Operations, Account Management, or other areas
ASSUMPTION: While this role shares some similarities with customer service roles, it is distinct in its focus on account management, sales, and operations within the logistics industry.
📝 Sample Projects
- Managing a portfolio of customer accounts, ensuring customer satisfaction, and driving revenue growth
- Collaborating with internal teams to develop and implement process improvements that enhance operational efficiency
- Analyzing customer data to identify trends, insights, and opportunities for targeted marketing campaigns
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities for growth and development in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the company's long-term growth plans, and what opportunities are there for advancement?
- What is the company's approach to work-life balance, and how does this role support that?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences, such as customer service, problem-solving, and any exposure to logistics or supply chain industries
- Prepare a cover letter that explains your interest in the role and how your skills and experiences make you a strong fit
- If applicable, prepare examples or a portfolio that demonstrates your skills and accomplishments in customer service, sales, or operations
- Follow up with the hiring manager or recruiter one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
