Customer Account Specialist (Bilingual)

📌 Core Information

🔹 Job Title: Customer Account Specialist (Bilingual)

🔹 Company: C.H. Robinson

🔹 Location: Montreal, Quebec, Canada

🔹 Job Type: Full-Time, Hybrid (4 days in-office, 1 day remote)

🔹 Category: Customer Service, Sales, Operations

🔹 Date Posted: April 17, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: Hybrid

🚀 Job Overview

Key aspects of this role include:

• Building and maintaining customer relationships
• Managing shipments using C.H. Robinson's global technology platform
• Analyzing customer inquiries and providing timely insights
• Proactively identifying operational efficiency improvements
• Collaborating with internal teams to solve customer problems

ASSUMPTION: This role requires a balance of customer service, sales, and operational skills. Success in this position will depend on strong communication, problem-solving, and attention to detail.

📋 Key Responsibilities

✅ Build and develop relationships with customers to ensure continued partnership

✅ Communicate shipment updates proactively and accurately, ensuring a customer-centric approach

✅ Analyze customer inquiries and provide quality and timely insights and updates to customers

✅ Proactively identify opportunities to improve operational efficiency

✅ Respond to customers with a sense of urgency to provide an excellent customer experience

✅ Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations

✅ Network internally with Account Management, Operations, and Capacity teams

ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication skills. Problem-solving and attention to detail are also crucial for success in this position.

🎯 Required Qualifications

Education: High School Diploma or GED equivalent

Experience: Previous customer engagement experience

Required Skills:

• Bilingual proficiency in English and French (written and verbal)
• Basic proficiency in Microsoft Office Suite of Programs
• Attention to detail, accuracy, and problem-solving skills
• Negotiation, collaboration, and influencing skills

Preferred Skills:

• Bachelor’s Degree from an accredited college or university
• Ability to travel up to 5% (domestically)

ASSUMPTION: While a Bachelor's degree is preferred, C.H. Robinson values skills and experience over formal education. Previous customer engagement experience is crucial for success in this role.

💰 Compensation & Benefits

Salary Range: $22.07 - $33.94 per hour. This range reflects the minimum and maximum base pay for this specific location. Individual base pay is determined by job-related skills, experience, and relevant education or training.

Benefits:

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance
• Vacation and PTO time
• Paid holidays
• Short-Term and Long-Term Disability
• Retirement Plan with 5% company matching
• Employee Stock Purchase Plan (ESPP)
• Charitable Giving Match Program
• Employee development, networking, and team-building opportunities

Working Hours: Full-time, 40 hours per week. Flexible work arrangement with 4 days in-office and 1 day remote.

ASSUMPTION: The salary range provided is an estimate based on the job posting and industry standards for similar roles in Montreal, Quebec. Benefits are subject to change and may vary based on employment status.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain, and Storage. C.H. Robinson is a global third-party logistics (3PL) company that provides a broad array of services, including transportation, warehousing, and supply chain management.

Company Size: 10,001+ employees. As a large company, C.H. Robinson offers numerous opportunities for career growth and development.

Founded: 1905. C.H. Robinson has a rich history and extensive experience in the logistics industry.

Company Description:

• C.H. Robinson delivers logistics like no one else™, providing innovative supply chain solutions and managing $22 billion in freight annually.
• The company's global network includes over 90,000 customers and 450,000 contract carriers.
• C.H. Robinson is committed to sustainability and contributes millions to causes that matter most to its employees.

Company Specialties:

• Produce Sourcing
• Supply Chain Management
• Transportation
• Technology
• World’s Largest Logistics Platform

Company Website: chrobinson.com

ASSUMPTION: C.H. Robinson's extensive experience and global network enable it to provide comprehensive logistics solutions to its customers. The company's commitment to sustainability and employee development makes it an attractive employer.

📊 Role Analysis

Career Level: Entry-level to mid-level. This role offers multiple career paths within Sales, Global Forwarding, Operations, Account Management, or other areas.

Reporting Structure: This role reports to the Customer Account Manager and works closely with internal teams, including Account Management, Operations, and Capacity.

Work Arrangement: Hybrid. Employees work in-office four days a week and remotely one day a week, striking a balance between teamwork and autonomy.

Growth Opportunities:

• Internal promotion within Sales, Global Forwarding, Operations, Account Management, or other areas.
• Career development, networking, and team-building opportunities.
• Potential for travel up to 5% (domestically).

ASSUMPTION: This role offers multiple career paths and opportunities for growth within C.H. Robinson. The hybrid work arrangement provides flexibility while maintaining a strong team culture.

🌍 Location & Work Environment

Office Type: Corporate office. C.H. Robinson's Montreal office is located at 14701 Charlson Road, Eden Prairie, Minnesota.

Office Location(s): Montreal, Quebec, Canada

Geographic Context:

• Montreal is the second-largest city in Canada and the most populous city in the province of Quebec.
• The city is known for its vibrant culture, diverse neighborhoods, and rich history.
• Montreal is a bilingual city, with French being the official language and English being widely spoken.

Work Schedule: Full-time, 40 hours per week. Employees work in-office four days a week and remotely one day a week.

ASSUMPTION: Montreal offers a diverse and vibrant work environment, with a strong focus on bilingualism. The hybrid work arrangement provides flexibility while maintaining a strong team culture.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the hiring manager and team members
• Background check and offer extension

Key Assessment Areas:

• Communication skills, both written and verbal
• Problem-solving and analytical skills
• Attention to detail and accuracy
• Customer service and sales skills

Application Tips:

• Tailor your resume and cover letter to highlight your customer service, sales, and problem-solving skills.
• Demonstrate your proficiency in English and French through your application materials.
• Prepare for behavioral interview questions that focus on your customer service, problem-solving, and teamwork skills.

ATS Keywords: Customer Relations, Bilingual Communication, Problem Solving, Attention to Detail, Negotiation Skills, Collaboration, Influencing Skills, Microsoft Office Proficiency

ASSUMPTION: C.H. Robinson's application process is designed to assess candidates' communication, problem-solving, and customer service skills. Applicants should tailor their application materials to highlight these skills and demonstrate their proficiency in English and French.

🛠️ Tools & Technologies

• Microsoft Office Suite of Programs
• C.H. Robinson’s global technology platform, Navisphere
• Various logistics and supply chain management software

ASSUMPTION: C.H. Robinson provides its employees with the tools and technologies necessary to succeed in their roles. Proficiency in Microsoft Office Suite of Programs is required, and experience with logistics and supply chain management software is preferred.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Collaborative
• Innovative
• Responsible
• Performance-driven

Work Style:

• Team-oriented
• Adaptable
• Results-driven
• Customer-focused

Self-Assessment Questions:

• Do you thrive in a customer-centric environment and enjoy building relationships with customers?
• Are you comfortable working in a collaborative, team-oriented environment?
• Do you have strong problem-solving skills and the ability to adapt to changing circumstances?

ASSUMPTION: C.H. Robinson values employees who are customer-centric, collaborative, innovative, responsible, and performance-driven. Applicants should assess their fit with the company's values and work style before applying.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries and managing multiple shipments simultaneously
• Working in a fast-paced, dynamic environment that requires strong multitasking skills
• Adapting to changes in customer needs and market conditions
• Meeting and exceeding customer expectations consistently

ASSUMPTION: This role presents unique challenges, including managing high volumes of customer inquiries and working in a fast-paced, dynamic environment. Applicants should be prepared to handle these challenges and thrive in a high-pressure setting.

📈 Similar Roles Comparison

• Customer Account Specialist vs. Customer Service Representative: The Customer Account Specialist role focuses more on account management, sales, and operations, while the Customer Service Representative role is more focused on day-to-day customer support and issue resolution.
• Industry-specific context: C.H. Robinson's global network and extensive experience in the logistics industry set it apart from other companies in the industry.
• Career path comparison: The Customer Account Specialist role offers multiple career paths within Sales, Global Forwarding, Operations, Account Management, or other areas, providing opportunities for growth and development within the company.

ASSUMPTION: The Customer Account Specialist role at C.H. Robinson offers unique opportunities for growth and development within the company. Applicants should consider their career goals and long-term aspirations when comparing this role to similar positions in the industry.

📝 Sample Projects

• Developing and implementing a customer retention strategy to reduce churn and improve customer satisfaction
• Analyzing customer data to identify trends and opportunities for process improvement
• Collaborating with internal teams to solve complex customer problems and exceed customer expectations

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for success in the Customer Account Specialist role at C.H. Robinson. Applicants should be prepared to provide examples of their own relevant experience and skills.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does this role fit into the broader organization, and what opportunities are there for growth and development?
• What is the team culture like, and how do team members support one another's success?
• How does C.H. Robinson measure success in this role, and what key performance indicators (KPIs) will I be expected to meet?
• What training and development opportunities are available to help me grow in this role and within the company?

ASSUMPTION: These key questions help applicants better understand the role, the company culture, and the opportunities for growth and development. Applicants should ask thoughtful, insightful questions that demonstrate their interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your customer service, sales, and problem-solving skills, as well as your proficiency in English and French.
• Prepare for behavioral interview questions that focus on your customer service, problem-solving, and teamwork skills.
• If selected for an interview, be prepared to discuss your relevant experience and how it has prepared you for success in this role.
• After submitting your application, follow up with the hiring manager within one week to express your interest in the position and inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.