Customer Account Specialist

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📌 Core Information

🔹 Job Title: Customer Account Specialist

🔹 Company: Momentive

🔹 Location: Kuala Lumpur, Kuala Lumpur, Malaysia

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Ensuring excellent customer service for external customers and business partners.
• Utilizing in-depth business, product, and Order to Cash process knowledge.
• Collaborating closely with multiple departments such as Logistics and Quality Assurance.
• Supporting sales efforts and meeting or exceeding customer expectations and satisfaction.

ASSUMPTION: It is assumed that the role demands strong multi-department coordination due to the mention of collaboration with various departments. Additionally, the candidate is expected to act as a key liaison between internal teams and external partners.

📋 Key Responsibilities

✅ Process Order-to-Cash activities efficiently from contract management to order completion.

✅ Keep clients proactively informed about order status and address issues promptly.

✅ Act as a primary contact for product, service, and supply chain inquiries.

✅ Analyze data from SAP reports to identify and resolve open issues.

✅ Facilitate communication between Sales, Demand Planners, and other support departments.

✅ Manage customer non-conformance and claims, ensuring timely and effective feedback.

✅ Build and maintain trusting relationships through open communication.

✅ Solve routine customer problems following established procedures.

ASSUMPTION: The role likely requires a proactive and problem-solving attitude, given the emphasis on customer satisfaction and handling of non-conformances.

🎯 Required Qualifications

Education: Not specified, but likely requires relevant experience or educational background in customer service or business.

Experience: Significant customer relations experience in complex international environments.

Required Skills:

• Customer-focused mindset with the ability to develop business relationships.
• Mastery in SAP (SD module).
• Fluent in English; a second language is preferred.
• Ability to manage multiple requests and maintain composure under stress.
• Strong business acumen and initiative.
• Effective verbal and written communication skills.
• Attention to detail and strong organizational skills.

Preferred Skills:

• Experience in the chemical industry.

ASSUMPTION: The list of skills suggests that candidates with a background in international business environments will have an edge, especially those familiar with SAP software.

💰 Compensation & Benefits

Salary Range: Not specified; likely competitive with the industry standard for similar roles in chemical manufacturing.

Benefits:

• Competitive total rewards.
• Development programs.
• Inclusive culture fostering a sense of belonging.

Working Hours: 40 hours per week, specific details on flexibility not provided.

ASSUMPTION: The benefits description suggests a progressive company culture that values employee growth and diversity, which is common in large global companies.

📌 Applicant Insights

🔍 Company Context

Industry: Chemical Manufacturing

Company Size: 5,001-10,000 employees, indicative of a large-scale operation with diverse teams and opportunities.

Founded: Not specified

Company Description:

• Global leader in silicones and specialty products.
• Focuses on innovative solutions that improve quality of life.
• Commits to creating a sustainable future through their product offerings.

Company Specialties:

• Chemicals
• Silicones
• Sealants and Adhesives

Company Website: https://www.momentive.com

ASSUMPTION: The company's emphasis on sustainability and global impact suggests it values employees who are innovative and forward-thinking.

📊 Role Analysis

Career Level: Intermediate, suitable for someone with 2-5 years of experience.

Reporting Structure: Not specified; likely reports to a senior customer service or sales manager.

Work Arrangement: On-site, emphasizing direct interaction and collaboration with teams and departments.

Growth Opportunities:

• Potential to advance within diverse business units.
• Opportunity to develop expertise in international markets.
• Exposure to cross-functional teams enhances career development.

ASSUMPTION: The role is likely poised for growth, offering opportunities for career progression within a global company structure.

🌍 Location & Work Environment

Office Type: Likely a modern office environment suitable for teamwork and individual tasks.

Office Location(s): Suite 9.07, Level 9, Centrepoint South, Mid Valley City, Kuala Lumpur 59200, MY

Geographic Context:

• Kuala Lumpur is a major business hub in Southeast Asia.
• Offers a vibrant cultural and economic environment.
• Strategic location for regional market access in Asia.

Work Schedule: Standard full-time hours with a focus on on-site presence.

ASSUMPTION: Kuala Lumpur’s role as a business gateway in ASEAN likely contributes to broad opportunities for professional networking and career growth.

💼 Interview & Application Insights

Typical Process:

• Submission of application through the company platform.
• Initial screening interview, typically with HR.
• Second interview with department managers.

Key Assessment Areas:

• Ability to manage customer relations.
• Proficiency in SAP software.
• Problem-solving and multitasking capabilities.

Application Tips:

• Highlight experience in international business environments.
• Demonstrate proficiency in SAP and data analysis skills.
• Showcase effective communication and problem-solving abilities.

ATS Keywords: Customer Focus, SAP SD module, International Customer Relations, Communication Skills

ASSUMPTION: Candidates applying should have a strong blend of technical skills and international business experience due to the global nature of Momentive's operations.

🛠️ Tools & Technologies

• SAP (SD module)
• EDI (Electronic Data Interchange)
• Microsoft Office Suite

ASSUMPTION: Familiarity with industry-standard software and tools indicates the need for proficiency in digital and data management skills.

👔 Cultural Fit Considerations

Company Values:

• Commitment to sustainability.
• Innovation-driven approach.
• Diversity and inclusivity.

Work Style:

• Collaborative environment.
• Proactive and communicative work approach.
• Focus on problem-solving and customer satisfaction.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced, international environment?
• Can I manage multiple priorities and maintain attention to detail?
• Do I have the technical skills to operate SAP and related systems?

ASSUMPTION: Given the company's focus on innovation and sustainability, candidates who are adaptable and forward-thinking would fit well culturally.

⚠️ Potential Challenges

• Managing complex and diverse customer interactions.
• Staying updated with new SAP functionalities and updates.
• Handling high-pressure situations with multiple demands.
• Ensuring compliance with international trade and quality standards.

ASSUMPTION: The role’s challenges are typical of a fast-paced, globally integrated company operating in the chemical manufacturing industry.

📈 Similar Roles Comparison

• Similar roles in smaller companies might offer less complexity in scope.
• Positions in different industries may have differing software tool requirements.
• Customer Account Specialist roles in startups may have broader cross-functional responsibilities.

ASSUMPTION: The need for adaptability and technical skills is likely more pronounced in a large global company like Momentive compared to smaller enterprises.

📝 Sample Projects

• Streamlining the Order-to-Cash process for improved efficiency.
• Developing customer satisfaction metrics and tracking improvement over time.
• Collaborating with logistics for optimized supply chain performance.

ASSUMPTION: Projects are expected to focus on enhancing customer experience and driving operational efficiencies, which are central to the role.

❓ Key Questions to Ask During Interview

• How does Momentive support the continuous development of its employees?
• Can you give examples of how cross-department collaboration is facilitated?
• What are the key performance metrics for this role?
• How does the company address and manage customer dissatisfaction?
• What innovations in customer service is Momentive currently exploring?

ASSUMPTION: The interview questions are intended to demonstrate the candidate's interest in becoming a strategic partner in driving business and customer satisfaction at Momentive.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Prepare a resume highlighting relevant experience and skills.
• Include a cover letter addressing your fit for the role and company.
• Gather references who can speak to your qualifications and experience.
• Be prepared for a potential interview by familiarizing yourself with Momentive’s operations and values.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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