📌 Core Information
🔹 Job Title: Customer & Account Specialist - Neurology
🔹 Company: Medison Pharma
🔹 Location: Israel (Remote)
🔹 Job Type: Full-time
🔹 Category: Pharmaceuticals
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Yes
🚀 Job Overview
Key aspects of this role include:
- Promoting Medison's products to healthcare professionals (HCPs)
- Managing territory and customer needs
- Communicating through various channels (F2F, digital)
- Supporting HCPs in optimizing patient outcomes
- Collaborating with cross-functional teams
ASSUMPTION: This role requires strong communication skills, industry knowledge, and the ability to build professional relationships with HCPs.
📋 Key Responsibilities
✅ Manage territory and customers, including MCCP updates and call plan adherence
✅ Organize F2F appointments and meetings with HCPs
✅ Support HCPs in optimizing patient outcomes ethically
✅ Deliver lectures to physicians and medical personnel
✅ Promote company products and scientific updates
✅ Develop new initiatives and collaborations with HCPs
✅ Maintain industry knowledge and regulatory compliance
✅ Attend conferences in Israel and overseas as required
ASSUMPTION: This role involves frequent travel and may require working flexible hours to attend conferences or meet with HCPs.
🎯 Required Qualifications
Education: Bachelor of Health Sciences
Experience: At least one year of experience as a Medical Representative in the pharmaceutical industry, preferably with prescription drugs
Required Skills:
- Fluency in Hebrew and English
- Presentation skills
- Valid driver's license
Preferred Skills:
- Experience working with specialists
ASSUMPTION: Candidates with experience in neurology or related fields may have an advantage.
💰 Compensation & Benefits
Salary Range: The average salary for a Customer & Account Specialist in Israel is around ₪ 15,000 - 25,000 per month, depending on experience and performance.
Benefits:
- Health insurance
- Retirement plan
- Performance-based bonuses
- Opportunities for professional development
Working Hours: Full-time, with flexible hours to accommodate travel and conference attendance
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on individual performance and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: Medison Pharma operates in the competitive pharmaceutical manufacturing industry, focusing on providing access to highly innovative therapies for patients in international markets.
Company Size: Medison Pharma is a mid-sized company with 501-1,000 employees, providing a dynamic and fast-paced work environment.
Founded: Medison Pharma was founded in 1996 and has since grown to operate in over 25 countries on 5 continents.
Company Description:
- Medison is a global pharma company focused on providing access to highly innovative therapies to patients in international markets.
- Medison is the first to create an international commercialization platform for highly innovative therapies, helping to save and improve lives by making the best available novel treatments accessible to patients in international markets.
- Medison has a track record of global partnerships with leading pharmaceutical and biotech companies seeking to expand their global reach.
Company Specialties:
- Healthcare solutions
- Healthcare industry
- Biotechnology
- Orphan diseases
- Rare diseases
- Healthcare innovation
Company Website: http://www.medisonpharma.com
ASSUMPTION: Medison Pharma's focus on innovation and international markets provides opportunities for growth and exposure to diverse therapeutic areas.
📊 Role Analysis
Career Level: This role is suitable for professionals with 2-5 years of experience in the pharmaceutical industry, seeking to advance their careers in customer and account management.
Reporting Structure: The Customer & Account Specialist will report directly to the Neurology Team Lead and collaborate with cross-functional teams, including marketing, medical affairs, and regulatory affairs.
Work Arrangement: This role is remote, with flexible hours to accommodate travel and conference attendance. Candidates should be willing to work across the country as needed.
Growth Opportunities:
- Expanding industry knowledge and expertise in neurology
- Developing presentation and communication skills
- Building professional relationships with HCPs
- Potential opportunities for career progression within the company
ASSUMPTION: Successful candidates will have the opportunity to grow both personally and professionally within this role and the company.
🌍 Location & Work Environment
Office Type: Remote, with occasional on-site meetings and conferences
Office Location(s): Israel
Geographic Context:
- Israel has a well-established healthcare system and a strong pharmaceutical industry
- The remote work arrangement allows for flexibility and work-life balance
- Candidates should be comfortable with frequent travel and working flexible hours
Work Schedule: Full-time, with flexible hours to accommodate travel and conference attendance
ASSUMPTION: The remote work arrangement may require candidates to have a dedicated workspace and reliable internet connection.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Neurology Team Lead
- Final interview with the Head of Neurology
Key Assessment Areas:
- Communication skills
- Industry knowledge
- Problem-solving abilities
- Cultural fit with Medison Pharma's values
Application Tips:
- Highlight relevant experience and achievements in customer and account management
- Tailor your resume and cover letter to emphasize your fit for this role and the company's mission
- Prepare for behavioral interview questions that focus on your communication, problem-solving, and teamwork skills
ATS Keywords: Customer Management, Communication, Product Promotion, Presentation Skills, Relationship Building, Team Collaboration, Industry Knowledge, Ethical Decision Making
ASSUMPTION: The interview process may include case studies or role-playing scenarios to assess the candidate's problem-solving and communication skills.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software (e.g., Salesforce, Veeva)
- Presentation software (e.g., PowerPoint, Keynote)
- Communication tools (e.g., email, phone, video conferencing)
ASSUMPTION: Candidates should be comfortable using various communication tools and CRM software to manage customer relationships effectively.
👔 Cultural Fit Considerations
Company Values:
- Always Ahead
- Patient Focus
- Integrity
- Collaboration
- Agility
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Adaptable and flexible
- Results-driven
Self-Assessment Questions:
- Do you align with Medison Pharma's value of 'Always Ahead' and its commitment to being at the forefront of innovation in the pharmaceutical industry?
- Are you comfortable working in a dynamic, fast-paced environment and adapting to change?
- Do you thrive in a collaborative, team-oriented work environment and enjoy building professional relationships?
ASSUMPTION: Successful candidates will demonstrate a strong cultural fit with Medison Pharma's values and work style.
⚠️ Potential Challenges
- Frequent travel and working flexible hours may impact work-life balance
- Requires strong communication skills and the ability to build professional relationships with HCPs
- May need to manage competing priorities and tight deadlines
- Working in a dynamic, fast-paced environment may be challenging for candidates who prefer a more structured work environment
ASSUMPTION: Candidates should carefully consider their personal and professional priorities when applying for this role.
📈 Similar Roles Comparison
- This role is similar to other Customer & Account Specialist positions in the pharmaceutical industry, but with a focus on neurology and a remote work arrangement
- Candidates with experience in neurology or related fields may have an advantage in this role
- Career progression opportunities may include advancing to a Senior Customer & Account Specialist or Team Lead role within the neurology team
ASSUMPTION: Candidates should research similar roles in the pharmaceutical industry to better understand the requirements and expectations of this role.
📝 Sample Projects
- Developing and delivering a presentation on a new neurology product to HCPs
- Collaborating with the marketing team to create promotional materials for a neurology product launch
- Analyzing customer feedback and market trends to identify opportunities for improving customer engagement and product promotion
ASSUMPTION: Candidates should be prepared to discuss their experience with similar projects during the interview process.
❓ Key Questions to Ask During Interview
- How does this role support Medison Pharma's mission to provide access to highly innovative therapies to patients in international markets?
- What are the key priorities for this role in the first 90 days?
- How does the neurology team collaborate with other departments, such as medical affairs and regulatory affairs?
- What opportunities are there for professional development and career growth within the neurology team and the company?
- How does Medison Pharma support work-life balance for employees in remote roles?
ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and the company's mission.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your communication, problem-solving, and teamwork skills
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
