📌 Core Information
🔹 Job Title: Customer Communications & Operations Coordinator
🔹 Company: America's Swimming Pool Co. - Williamson County
🔹 Location: Austin, TX (Remote position)
🔹 Job Type: Part-Time
🔹 Category: Customer Service & Operations
🔹 Date Posted: April 10, 2025
🔹 Experience Level: Entry Level (0-2 years)
🔹 Remote Status: Remote (Flexible work from home options available)
🚀 Job Overview
Key aspects of this role include:
- Managing customer communications and internal operations
- Serving as the primary point of contact for customers
- Supporting scheduling and maintaining organized records
- Collaborating with internal teams to ensure smooth operations
ASSUMPTION: This role is crucial for maintaining customer satisfaction and efficient internal processes. It requires a high level of organization, communication, and multitasking skills.
📋 Key Responsibilities
✅ Return customer calls from our call center and schedule services accordingly
✅ Engage with existing customers who reach out via our business phone line
✅ Manage daily communication with customers via phone, text, and email
✅ Track and manage company trucks, including maintenance schedules and availability
✅ Collect required documentation from subcontractors, such as W-9s and Certificates of Insurance
✅ Send daily reports to ASP owners detailing customer communications
✅ Send reminders to scheduled customers, including upcoming filter cleaning appointments
✅ Maintain an organized and updated Outlook inbox to ensure timely follow-ups and clear communication threads
ASSUMPTION: This role involves a high volume of communication and requires strong organizational skills to manage multiple tasks and deadlines.
🎯 Required Qualifications
Education: High school diploma or equivalent required. Associate's or bachelor's degree preferred.
Experience: Prior experience in customer service, scheduling, or administrative support is a plus but not required.
Required Skills:
- Excellent verbal and written communication skills
- Strong organizational abilities with attention to detail
- Proficiency in Microsoft Outlook and general calendar/email tools
- Friendly and professional demeanor with a customer-focused attitude
Preferred Skills:
- Bilingual (Spanish/English) skills
- Experience with customer relationship management (CRM) software
ASSUMPTION: Candidates should possess strong communication and organizational skills, as these are crucial for success in this role.
💰 Compensation & Benefits
Salary Range: $30,000 - $35,000 per year (Full-Time equivalent, based on industry standards for part-time roles)
Benefits:
- Company parties
- Training & development
Working Hours: Part-Time, flexible hours with a focus on customer service during peak hours
ASSUMPTION: The salary range is estimated based on industry standards for part-time customer service and operations roles in Austin, TX.
📌 Applicant Insights
🔍 Company Context
Industry: Consumer Services, specifically swimming pool maintenance and repair
Company Size: Medium (201-500 employees), providing a supportive team environment
Founded: 2002, with a strong focus on customer service and success
Company Description:
- America's Swimming Pool Company (ASP) is the nation’s largest swimming pool service, maintenance, repair, and renovation company.
- ASP is committed to providing exceptional service, with a strong dedication to customers and a reputation built on quality and reliability.
- The company offers franchise opportunities and supports franchise owners with training, business support, and marketing resources.
Company Specialties:
- Swimming Pool Professionals
- Swimming Pool Cleaning
- Swimming Pool Maintenance
- Swimming Pool Repairs
- Top Franchise Opportunity
- Support for Success
- Training
- Business Opportunity
Company Website: ASPpoolco.com
ASSUMPTION: ASP's focus on customer service and support for franchise owners creates a customer-centric work environment.
📊 Role Analysis
Career Level: Entry Level, with opportunities for growth within the company
Reporting Structure: This role reports directly to the franchise owner or regional manager
Work Arrangement: Remote, with flexible work-from-home options and a focus on customer service during peak hours
Growth Opportunities:
- Advancement to full-time positions within the company
- Potential to take on additional responsibilities and expand role scope
- Opportunities to learn and develop skills in customer service, operations, and management
ASSUMPTION: This role offers a pathway for career growth within the company, as ASP values internal promotions and development.
🌍 Location & Work Environment
Office Type: Remote, with the option to work from home or a co-working space
Office Location(s): Austin, TX (with the option to work remotely from anywhere in the US)
Geographic Context:
- Austin, TX is a vibrant city with a growing job market and a strong focus on technology and innovation
- The city offers a high quality of life, with a diverse culture, numerous outdoor activities, and a thriving music and arts scene
- Living in Austin provides easy access to major highways, public transportation, and numerous amenities
Work Schedule: Part-Time, with flexible hours and a focus on customer service during peak hours
ASSUMPTION: Working remotely offers a high degree of flexibility and can help maintain a healthy work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-person or virtual interview with the franchise owner or regional manager
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and customer service aptitude
- Organizational skills and attention to detail
- Problem-solving and multitasking abilities
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume to highlight relevant skills and experiences, such as customer service, scheduling, or administrative support
- Prepare a cover letter that demonstrates your enthusiasm for the role and commitment to customer service
- If applicable, provide examples of your proficiency in Microsoft Outlook and other relevant software
- Be prepared to discuss your availability during peak customer service hours
ATS Keywords: Customer Service, Operations, Communication, Scheduling, Microsoft Outlook, Administrative Support, Part-Time
ASSUMPTION: The application process may vary depending on the specific franchise location and regional manager.
🛠️ Tools & Technologies
- Microsoft Outlook
- Customer Relationship Management (CRM) software (e.g., HubSpot, Zoho CRM)
- Project management tools (e.g., Asana, Trello)
- Communication platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the franchise location and regional manager's preferences.
👔 Cultural Fit Considerations
Company Values:
- Customer Focus
- Integrity
- Accountability
- Teamwork
- Continuous Improvement
Work Style:
- Customer-centric and service-oriented
- Highly organized and detail-oriented
- Adaptable and able to multitask
- Strong communication and interpersonal skills
Self-Assessment Questions:
- Do you have a strong commitment to providing exceptional customer service?
- Are you highly organized and able to manage multiple tasks and deadlines?
- Do you thrive in a fast-paced, dynamic work environment?
- Are you comfortable working remotely and managing your own time effectively?
ASSUMPTION: ASP values employees who are dedicated to customer service, highly organized, and able to work independently.
⚠️ Potential Challenges
- Managing a high volume of customer communications and inquiries
- Balancing multiple tasks and deadlines in a fast-paced environment
- Adapting to the unique needs and preferences of individual customers
- Working remotely and maintaining a healthy work-life balance
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a commitment to customer service.
📈 Similar Roles Comparison
- Customer Service Representative
- Administrative Assistant
- Operations Coordinator
ASSUMPTION: These roles share similarities with the Customer Communications & Operations Coordinator position, such as a focus on customer service, communication, and organizational skills. However, this role is unique in its emphasis on managing customer communications and internal operations.
📝 Sample Projects
- Developing and implementing a new customer communication strategy
- Streamlining internal processes to improve efficiency and reduce errors
- Creating and maintaining customer communication templates and scripts
ASSUMPTION: These projects demonstrate the role's focus on customer service, communication, and process improvement.
❓ Key Questions to Ask During Interview
- How does this role support the overall success of the franchise?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does the company support work-life balance for remote employees?
- What opportunities are there for growth and development within the company?
- How does the company measure success in this role, and what key performance indicators (KPIs) will I be expected to meet?
ASSUMPTION: Asking these questions demonstrates your interest in the role and commitment to understanding the company's expectations and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences, such as customer service, scheduling, or administrative support
- Prepare a cover letter that demonstrates your enthusiasm for the role and commitment to customer service
- If applicable, provide examples of your proficiency in Microsoft Outlook and other relevant software
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
