Customer Communications Specialist

📌 Core Information

🔹 Job Title: Customer Communications Specialist

🔹 Company: TAL

🔹 Location: Melbourne, Victoria, Australia

🔹 Job Type: On-site

🔹 Category: 📣 Marketing Communications (MarCom)

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing and implementing multi-channel mandatory communications.
• Collaborating with various teams such as Product, Legal, and Compliance.
• Ensuring all communications comply with regulatory requirements.
• Managing and maintaining document systems and processes.

ASSUMPTION: The role requires working effectively with internal and external stakeholders to deliver clear and compliant customer communications.

📋 Key Responsibilities

✅ Deliver mandatory communications requirements within established timeframes.

✅ Proofread copy including letters, emails, and regulatory documents.

✅ Engage stakeholders to manage sign-off processes for communications.

✅ Manage documents and collateral to ensure compliance with brand guidelines and budget constraints.

✅ Work with the team to design new or existing communications for various channels like post, email, or SMS.

✅ Understand and fulfill complex business rules for customer correspondence.

🎯 Required Qualifications

Education: Not specified

Experience:

• Over 2 years in managing customer communications.
• Familiarity with technical and regulatory requirements in communications.

Required Skills:

• High attention to detail.
• Strong written and verbal communication.
• Stakeholder engagement skills.
• Project management experience.

Preferred Skills:

• Experience in Financial Services, Telco, or Insurance sectors.
• Understanding of the current regulatory environment.

ASSUMPTION: The role prefers candidates with specific industry experience due to the complexity of regulatory needs.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Inclusion in a leading insurance company with a strong reputation.
• Access to company programs promoting diversity and inclusion.
• Opportunities for career development and growth.

Working Hours: 40 hours per week

ASSUMPTION: Compensation would align with industry standards, and benefits reflect TAL's commitment to employee well-being and diversity.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance

Company Size: 1,001–5,000 employees

Founded: Not specified

Company Description:

• Leading life insurance specialist in Australia.
• Part of the Dai-ichi Life Group.
• Strong focus on diversity, equity, and cultural inclusion.

Company Specialties:

• Income Protection
• Total and Permanent Disability Cover
• Funeral Expenses Cover

Company Website: http://www.tal.com.au

ASSUMPTION: TAL's extensive employee base and global connections suggest robust internal support structures and networking opportunities.

📊 Role Analysis

Career Level: Intermediate

Reporting Structure: Likely reports to MarCom or Customer Correspondence management.

Work Arrangement: A mix of on-site and hybrid work, promoting flexibility.

Growth Opportunities:

• Potential to lead projects within the team.
• Engagement in broader leadership development initiatives.
• Opportunity to contribute to policy design and communication strategy.

ASSUMPTION: The specialized nature of this role may lead to advancement within the company's compliance and communications disciplines.

🌍 Location & Work Environment

Office Type: Modern corporate office environment

Office Location(s): Melbourne, Victoria, Australia

Geographic Context:

• Situated in a prime urban business district.
• Connected to public transport and amenities.
• A hub for business and cultural opportunities.

Work Schedule: Primarily standard weekday hours with some flexibility.

ASSUMPTION: TAL's offices are well-equipped, fostering a collaborative and inclusive work culture.

💼 Interview & Application Insights

Typical Process:

• Initial online application through the TAL portal.
• Pre-screening interview with HR.
• Technical and behavioral interviews with team leads.

Key Assessment Areas:

• Attention to detail and communication skills.
• Ability to manage multiple projects and deadlines.
• Familiarity with compliance and regulatory specifics.

Application Tips:

• Highlight experience in regulatory environments.
• Showcase communication strategy successes.
• Demonstrate stakeholder engagement skills.

ATS Keywords: Customer Communications, Project Management, Regulatory Compliance

ASSUMPTION: The interview process is comprehensive, ensuring candidates meet both technical and cultural expectations of TAL.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a comprehensive interview process focusing on both technical and soft skills.
• Show a clear understanding of TAL's business and industry trends.
• Be ready to discuss how your past experiences apply to the role.
• Contact TAL's recruitment team for any queries regarding the application process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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