📌 Core Information
🔹 Job Title: Customer Communications Team Member
🔹 Company: Elevate Energy Team
🔹 Location: Fort Wayne, Indiana, United States
🔹 Job Type: Full-Time
🔹 Category: Sales & Marketing
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Delivering public presentations to potential customers and educating them on the benefits of our client's products, services, and promotions
- Utilizing product knowledge, competitive pricing, and market research to upsell our client's products and services and drive sales revenue
- Collaborating with the team to enhance customer engagement and ensure accurate recording of customer information
- Attending virtual conference calls and on-site training to maintain current knowledge on our client's products, services, promotions, sales targets, and campaign goals
ASSUMPTION: This role requires strong communication skills, a competitive drive, and the ability to work effectively in a fast-paced environment.
📋 Key Responsibilities
✅ Deliver public presentations to potential customers (face-to-face) and educate them on the benefits of our client's products, services, and promotions
✅ Utilize product knowledge, competitive pricing, and market research to upsell our client's products and services and drive sales revenue
✅ Identify a potential customer's needs, troubleshoot to resolve any of their problems, and customize their purchases according to what best fits their needs
✅ Increase customer satisfaction and customer retention by providing potential customers with utmost customer service and a personalized purchasing experience through active listening
✅ Ensure that the customer's contact information, installation dates, and product package is recorded accurately
✅ Strategize with our fellow Customer Communications Team Members in team settings on effective communications techniques that increase customer engagement
✅ Maintain current knowledge on our client's products, services, promotions, sales targets, and campaign goals by attending all virtual conference calls and on-site training
✅ Collaborate with our Sales Executives and senior-level Customer Service team members to establish and attain all targets and goals
ASSUMPTION: This role requires a high level of customer interaction and the ability to adapt to various customer needs and preferences.
🎯 Required Qualifications
Education: High School Diploma or equivalent qualifications required
Experience: 1-3 years of experience working in Sales, Promotions, Customer Service, or other related fields preferred
Required Skills:
- Persuasive communicator that successfully paints the picture to our targeted audience
- Entrepreneurial spirit and competitive drive to exceed our client's goals and expectations
- Team-spirited and adaptive to working in fast-paced environments
- Solution-oriented and takes initiative to finding answers instead of staying complacent with current challenges
- Professional representation of our clients and dedicated to building long lasting relationships to our consumers
Preferred Skills:
- Bachelor's Degree in Business Administration, Management, Entrepreneurship, Communications, or other related fields
ASSUMPTION: A background in sales, promotions, or customer service is preferred, but not required. Strong communication skills and a competitive drive are essential for success in this role.
💰 Compensation & Benefits
Salary Range: $42,000 - $54,000 per year
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
Working Hours: Full-time (40 hours per week), with flexible scheduling based on business needs
ASSUMPTION: The salary range provided is based on industry standards for entry-level sales and marketing positions in the Fort Wayne area.
📌 Applicant Insights
🔍 Company Context
Industry: Business Consulting and Communications, specializing in the renewable energy industry
Company Size: Small (less than 50 employees), which means a more intimate work environment with closer collaboration among team members
Founded: 2015, with a focus on providing innovative customer communications strategies and exceeding projected sales margins for clients
Company Description:
- Elevate Energy Partner's success has been nationally recognized by reputable clients
- Mission is to assist clients in new customer acquisitions, expand their market reach, and help them dominate in the renewable energy industry
- Values include innovation, collaboration, and a commitment to exceeding client expectations
Company Specialties:
- Customer communications strategies
- New customer acquisitions
- Market expansion
- Sales revenue growth
Company Website: https://www.elevateenergyteam.com
ASSUMPTION: Elevate Energy Team is a growing company with a strong focus on client success and employee development.
📊 Role Analysis
Career Level: Entry-level, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Sales Manager and works closely with the Customer Service team
Work Arrangement: On-site, with occasional virtual meetings and training sessions
Growth Opportunities:
- Advancement to Senior Customer Communications Team Member
- Transition to a Sales Executive or Customer Service Manager role
- Opportunities to work on special projects and initiatives
ASSUMPTION: This role offers a clear path for career progression within the company, with opportunities to take on more responsibilities and advance to leadership positions.
🌍 Location & Work Environment
Office Type: On-site, with a modern and collaborative work environment
Office Location(s): Fort Wayne, Indiana
Geographic Context:
- Fort Wayne is the second-largest city in Indiana, with a population of over 260,000
- The city is known for its vibrant arts scene, historic architecture, and numerous parks and trails
- Fort Wayne has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Monday-Friday, with flexible scheduling based on business needs
ASSUMPTION: Fort Wayne offers a high quality of life, with affordable housing, a strong sense of community, and numerous cultural and recreational opportunities.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen to assess communication skills and cultural fit
- In-person or virtual interview with the Sales Manager and a team member
- Final interview with the CEO or another senior leader
Key Assessment Areas:
- Communication skills and presentation abilities
- Sales skills and competitive drive
- Problem-solving and troubleshooting skills
- Adaptability and teamwork
Application Tips:
- Tailor your resume to highlight relevant skills and experiences, such as sales, customer service, or public speaking
- Prepare a cover letter that demonstrates your enthusiasm for the role and the company's mission
- Practice your presentation skills and be prepared to deliver a mock presentation during the interview
- Research the company and the renewable energy industry to show your interest and knowledge
ATS Keywords: Persuasive communicator, entrepreneurial spirit, competitive drive, team-spirited, adaptive, solution-oriented, initiative, professional representation, customer service, sales, promotions, market research, active listening, collaboration, troubleshooting, upselling
ASSUMPTION: Elevate Energy Team uses an Applicant Tracking System (ATS) to screen resumes, so it's essential to include relevant keywords from the job description to increase your chances of being selected for an interview.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
- Presentation software (e.g., PowerPoint, Google Slides)
- Virtual meeting and collaboration tools (e.g., Zoom, Microsoft Teams)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: Familiarity with these tools is not required, but candidates who have experience with them may have an advantage.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Collaboration
- Excellence
- Integrity
- Accountability
Work Style:
- Fast-paced and dynamic
- Team-oriented and collaborative
- Results-driven and competitive
- Adaptable and solution-oriented
Self-Assessment Questions:
- Do you thrive in fast-paced, dynamic environments?
- Are you a strong communicator with a competitive drive?
- Do you enjoy working collaboratively with a team to achieve common goals?
- Are you adaptable and able to find solutions to challenges?
ASSUMPTION: Elevate Energy Team values employees who are innovative, collaborative, and results-driven, with a strong work ethic and a commitment to excellence.
⚠️ Potential Challenges
- Working in a fast-paced environment may be challenging for candidates who prefer a slower pace
- The role requires a high level of customer interaction, which may be stressful for candidates who are not comfortable with public speaking or handling customer concerns
- The company's focus on innovation and excellence may require employees to work outside of standard business hours to meet deadlines or attend events
- The renewable energy industry is subject to market fluctuations and regulatory changes, which may impact the company's business and the role's responsibilities
ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- This role is similar to a Sales Representative or Customer Service Representative, but with a focus on public presentations and upselling
- The renewable energy industry is growing and offers opportunities for career advancement and growth
- This role offers a clear path for career progression within the company, with opportunities to take on more responsibilities and advance to leadership positions
ASSUMPTION: This role is well-suited for candidates who are interested in sales, customer service, or public speaking, and who are looking for a challenging and rewarding career in the growing renewable energy industry.
📝 Sample Projects
- Developing and delivering a presentation to potential customers on the benefits of a new renewable energy product
- Collaborating with the team to create a customer engagement campaign that increases sales and customer retention
- Troubleshooting a customer issue and finding a creative solution that meets their needs and exceeds their expectations
ASSUMPTION: These projects are designed to showcase the candidate's communication skills, problem-solving abilities, and commitment to customer service.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the company in the next year, and how does this role contribute to addressing them?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does the company measure success for this role, and what are the key performance indicators (KPIs)?
- What is the company's approach to work-life balance, and how does it support employees in achieving it?
ASSUMPTION: These questions are designed to help candidates better understand the company's culture, priorities, and expectations for the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences, such as sales, customer service, or public speaking
- Prepare a cover letter that demonstrates your enthusiasm for the role and the company's mission
- Practice your presentation skills and be prepared to deliver a mock presentation during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
