📌 Core Information
🔹 Job Title: Customer Marketing Manager, EMEA
🔹 Company: MongoDB
🔹 Location: Dublin, Ireland
🔹 Job Type: Hybrid (On-site & Remote)
🔹 Category: Marketing
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Managing customer marketing programs and systems
- Leading co-marketing engagements with EMEA customers
- Tracking and reporting on customer marketing activities
- Driving strategic direction and integrating regional efforts into global campaigns
ASSUMPTION: This role requires a balance of technical, administrative, and creative skills. It involves both internal and external stakeholder management, with a focus on customer advocacy and driving business impact.
📋 Key Responsibilities
✅ Manage all technical aspects of key customer marketing systems (HighSpot, Customer Story Database, Jira, Wrike, and new systems as added)
✅ Track and generate reports on customer references, marketing activities, stories produced, and function impact
✅ Manage the EMEA Customer Marketing budget
✅ Maintain and improve scalable processes for customer marketing best practices
✅ Manage creative and web design requests, and work with agency contacts to produce content and materials
✅ Manage internal and external content reviews with cross-functional stakeholders, customers, and executives
✅ Create and maintain metrics reports on customer marketing activities and measure their effectiveness and business impact
✅ Analyze marketing and sales data to develop insights and make recommendations for optimization
✅ Monitor and maintain data quality in the customer marketing database and on HighSpot
✅ Evaluate new technologies and add-on applications to improve and optimize customer marketing performance
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects and priorities effectively.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field
Experience: 4+ years of experience in a project management or operations role, preferably at a high-growth technology company
Required Skills:
- Proven track record working in an operations role
- Data-driven mindset with strong analytical skills (including mastery of tools like Excel)
- Excellent communication skills
- Ability to manage multiple projects simultaneously while managing various stakeholders
- Experience developing both internal and agency resources to accomplish global customer program goals
- Proficient with tools like Salesforce, Jira, TechValidate, etc.
Preferred Skills:
- Fluency in another European language
- Experience working in a customer marketing role within the tech industry
ASSUMPTION: Candidates with experience in customer marketing, project management, or operations roles within the tech industry will have a strong foundation for success in this role.
💰 Compensation & Benefits
Salary Range: €65,000 - €85,000 per year (Estimated based on industry standards for a mid-level marketing role in Dublin)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous parental leave policy
- Employee assistance program
- Fitness reimbursement
- Professional development opportunities
Working Hours: Full-time (40 hours/week) with flexible working hours and a hybrid work arrangement (2-3 days on-site in Dublin)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level marketing role in Dublin. Actual compensation may vary based on factors such as skills, experience, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development (Database Software)
Company Size: 5,001-10,000 employees (Large enterprise)
Founded: 2007 (18 years ago)
Company Description:
- Headquartered in New York, MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.
- Their modern database platform is a database with an integrated set of related services, allowing development teams to address the growing requirements for today's wide variety of modern applications.
- MongoDB has tens of thousands of customers in over 100 countries and has been downloaded hundreds of millions of times since 2007.
Company Specialties:
- Open source databases
- Software development
- Developer relations
Company Website: http://www.mongodb.com
ASSUMPTION: MongoDB is a well-established company in the software development industry, with a strong focus on open-source databases and empowering developers.
📊 Role Analysis
Career Level: Mid-level marketing role with opportunities for growth and progression
Reporting Structure: Reports directly to the Customer Marketing Lead
Work Arrangement: Hybrid (2-3 days on-site in Dublin, with remote work flexibility)
Growth Opportunities:
- Potential career progression into senior marketing roles or leadership positions
- Opportunities to work on global campaigns and collaborate with cross-functional teams
- Professional development opportunities through MongoDB University courses
ASSUMPTION: This role offers opportunities for career growth and professional development within MongoDB's global marketing organization.
🌍 Location & Work Environment
Office Type: Hybrid (On-site & Remote)
Office Location(s): 3 Shelbourne Building, Crampton Avenue, Ballsbridge, 3rd Floor, Dublin, Ireland 4
Geographic Context:
- Dublin is the capital and largest city of Ireland, known for its vibrant tech industry and multinational corporations
- The office is located in the Ballsbridge area, a bustling business district with easy access to public transportation
- Dublin offers a high quality of life, with a rich cultural scene, historic sites, and beautiful parks
Work Schedule: Full-time (40 hours/week) with flexible working hours and a hybrid work arrangement
ASSUMPTION: The hybrid work arrangement allows for a balance between on-site collaboration and remote work flexibility, catering to different work preferences and needs.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- Technical assessment or case study
- On-site or virtual interview with the team
- Final interview with the director or another senior leader
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Communication and presentation skills
- Cultural fit and alignment with MongoDB's values
- Customer marketing experience and strategic mindset
Application Tips:
- Highlight relevant experience and achievements in customer marketing or project management roles
- Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
- Prepare for behavioral and situational interview questions focusing on customer advocacy, stakeholder management, and process improvement
ATS Keywords: Customer Marketing, Project Management, Operations, Marketing Communications, Customer Advocacy, Stakeholder Management, Process Improvement, Data Analysis, Marketing Strategy
ASSUMPTION: The interview process will focus on assessing the candidate's skills, experiences, and cultural fit for the role and the company.
🛠️ Tools & Technologies
- HighSpot
- Customer Story Database
- Jira
- Wrike
- Salesforce
- TechValidate
- Excel
- CMS (Content Management System)
ASSUMPTION: Familiarity with the listed tools and technologies is essential for success in this role. Candidates should be comfortable learning and using new tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Empowering innovators
- Building a community
- Collaborating openly
- Embracing change
- Delivering excellence
Work Style:
- Data-driven and analytical
- Collaborative and team-oriented
- Adaptable and open to change
- Customer-focused and results-driven
Self-Assessment Questions:
- How have you demonstrated customer advocacy in previous roles?
- Can you describe a time when you had to manage multiple projects and stakeholders simultaneously?
- How do you approach process improvement and driving strategic direction in your work?
ASSUMPTION: Candidates should assess their fit with MongoDB's values and work style, and be prepared to discuss their alignment with these factors during the interview process.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously may require strong organizational skills and time management
- Working with cross-functional teams and agency contacts may present communication and collaboration challenges
- Driving strategic direction and optimizing customer marketing performance may require continuous learning and adaptation
- Balancing on-site and remote work may require self-discipline and effective time management
ASSUMPTION: Candidates should be aware of these potential challenges and be prepared to discuss their strategies for overcoming them in the interview process.
📈 Similar Roles Comparison
- Compared to other customer marketing roles, this position places a greater emphasis on project management, process improvement, and data analysis
- Within the tech industry, MongoDB offers a unique focus on open-source databases and empowering developers
- Career progression opportunities may vary depending on the specific organization and its marketing structure
ASSUMPTION: Candidates should research similar roles within the tech industry and consider how their skills and experiences align with the specific requirements of this position.
📝 Sample Projects
- Developing and executing a customer reference program, including customer interviews, case studies, and success stories
- Managing a customer marketing budget and tracking spending against key performance indicators (KPIs)
- Implementing a customer marketing automation tool to streamline processes and improve efficiency
ASSUMPTION: These sample projects provide a sense of the types of initiatives the candidate may be expected to lead or contribute to in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Customer Marketing function?
- How does this role fit into the broader marketing organization and global customer marketing strategy?
- What are the most pressing challenges facing the Customer Marketing team, and how can this role help address them?
- How does MongoDB support the professional development and growth of its marketing employees?
- What is the company's approach to work-life balance, and how does this role fit into that framework?
ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and the company, and show that they have done their research.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: MongoDB Careers - Customer Marketing Manager, EMEA
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions focusing on customer advocacy, stakeholder management, and process improvement
- Research MongoDB's company culture and values to ensure a strong fit
- Follow up with the hiring manager within one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
