Customer Marketing Manager, EMEA

📌 Core Information

🔹 Job Title: Customer Marketing Manager, EMEA

🔹 Company: MongoDB

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Hybrid

🔹 Category: Marketing

🔹 Date Posted: April 8, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site with hybrid option

🚀 Job Overview

Key aspects of this role include:

• Managing customer marketing programs and systems
• Leading co-marketing engagements with EMEA customers
• Tracking and reporting on customer marketing activities
• Managing the EMEA Customer Marketing budget
• Collaborating cross-functionally with various teams

ASSUMPTION: This role requires a balance of technical, administrative, and creative skills to manage customer marketing programs effectively.

📋 Key Responsibilities

✅ Manage all technical aspects of key customer marketing systems (HighSpot, Customer Story Database, Jira, Wrike, and new systems as added)

✅ Track and generate reports on customer references, customer marketing activities, stories produced, and the impact of the function

✅ Manage the EMEA Customer Marketing budget

✅ Maintain and improve scalable processes to ensure best practices in customer marketing

✅ Manage creative and web design requests

✅ Work closely with agency contacts to produce and deliver written and video content and relevant marketing materials

✅ Manage internal and external content reviews with cross-functional stakeholders, customers, and executives

✅ Create and maintain metrics reports on customer marketing activities to measure their effectiveness and business impact

✅ Analyze marketing and sales data to develop insights and make recommendations on areas for optimization

✅ Monitor and maintain data quality in the customer marketing database and on HighSpot

✅ Evaluate new technologies and add-on applications to improve and optimize customer marketing performance

ASSUMPTION: The role involves a mix of operational, analytical, and creative tasks, requiring strong organizational skills and attention to detail.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, or a related field

Experience: 4+ years of experience in a project management or operations role, preferably at a high-growth technology company

Required Skills:

• Customer obsession
• Proven track record working in an operations role
• Data-driven mindset with strong analytical skills
• Excellent communication skills
• Ability to manage multiple projects simultaneously while managing various stakeholders
• Proficient with tools like Salesforce, Jira, TechValidate, etc.

Preferred Skills:

• Fluency in another European language
• Experience developing both internal and agency resources
• Technical capability and desire to improve processes

ASSUMPTION: While a specific degree is preferred, relevant experience and skills are equally important for this role.

💰 Compensation & Benefits

Salary Range: €70,000 - €90,000 per year (based on industry standards for a Marketing Manager role in Barcelona with 5-10 years of experience)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous parental leave policy
• Employee affinity groups and wellness programs
• Generous vacation and holiday policy

Working Hours: Full-time (40 hours/week) with flexible hours and a hybrid work arrangement (2-3 days on-site in Barcelona)

ASSUMPTION: The salary range is estimated based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: MongoDB is a leading open-source database provider, operating in the competitive software development industry.

Company Size: MongoDB has 5,001-10,000 employees, providing ample opportunities for growth and collaboration.

Founded: MongoDB was founded in 2007 and has since grown to become a publicly-traded company with a strong global presence.

Company Description:

• Headquartered in New York, MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.
• MongoDB's modern database platform is a database with an integrated set of related services, allowing development teams to address the growing requirements for today's wide variety of modern applications.
• With tens of thousands of customers in over 100 countries, MongoDB has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses.

Company Specialties:

• Open-source databases
• Data management
• Software development

Company Website: https://www.mongodb.com/

ASSUMPTION: MongoDB's focus on open-source technology and customer-centric approach sets it apart in the software development industry.

📊 Role Analysis

Career Level: This role is at the mid-level management stage, offering opportunities for growth and development within the marketing function.

Reporting Structure: The Customer Marketing Manager will report directly to the Customer Marketing Lead and collaborate with various cross-functional teams.

Work Arrangement: This is a hybrid role, requiring on-site presence in Barcelona for 2-3 days per week.

Growth Opportunities:

• Expanding customer marketing programs across EMEA
• Developing and mentoring junior team members
• Potential career progression into senior marketing roles or other functions within the organization

ASSUMPTION: This role offers significant growth potential within the marketing function and the broader organization.

🌍 Location & Work Environment

Office Type: MongoDB's Barcelona office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 16 Hatfields, 3rd Floor, London, UK SE1 8DJ, GB (primary office); 3 Shelbourne Building, Crampton Avenue, Ballsbridge, 3rd Floor, Dublin, Ireland 4, IE (secondary office)

Geographic Context:

• Barcelona is a vibrant, multicultural city with a strong tech industry presence.
• The city offers a high quality of life, with a mild Mediterranean climate, rich cultural heritage, and a thriving food scene.
• Barcelona is well-connected by public transportation, making it easy to commute to the office.

Work Schedule: Full-time (40 hours/week) with flexible hours and a hybrid work arrangement (2-3 days on-site in Barcelona)

ASSUMPTION: Barcelona's vibrant tech industry and high quality of life make it an attractive location for professionals in the software development sector.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the hiring manager
• On-site or virtual interview with the cross-functional team
• Final interview with the Customer Marketing Lead
• Background check and offer extension

Key Assessment Areas:

• Customer marketing program management skills
• Data analysis and reporting capabilities
• Cross-functional collaboration and stakeholder management
• Cultural fit and alignment with MongoDB's values

Application Tips:

• Tailor your resume and cover letter to highlight relevant customer marketing, project management, and data analysis experience.
• Prepare examples of successful customer marketing campaigns or projects you've led in the past.
• Research MongoDB's products, customers, and industry to demonstrate your understanding of the company and its mission.

ATS Keywords: Customer Marketing, Program Management, Data Analysis, Marketing Campaigns, Stakeholder Management, Cross-Functional Collaboration, MongoDB, EMEA

ASSUMPTION: MongoDB's interview process is designed to assess both technical skills and cultural fit, with a strong focus on customer marketing program management.

🛠️ Tools & Technologies

• HighSpot
• Customer Story Database
• Jira
• Wrike
• Salesforce
• TechValidate

ASSUMPTION: Familiarity with these tools is essential for managing customer marketing programs effectively in this role.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed
• Inventive
• Open
• Empowered
• Judgment
• Foundational

Work Style:

• Collaborative
• Data-driven
• Agile
• Customer-centric
• Innovative

Self-Assessment Questions:

• How have you demonstrated customer obsession in your previous roles?
• Can you provide an example of a time when you had to manage multiple projects and stakeholders simultaneously?
• How do you stay organized and ensure data quality in your work?

ASSUMPTION: MongoDB values a customer-obsessed, collaborative, and data-driven work culture, with an emphasis on innovation and continuous learning.

⚠️ Potential Challenges

• Managing multiple customer marketing programs and systems simultaneously
• Balancing technical, administrative, and creative responsibilities
• Collaborating effectively with cross-functional teams and stakeholders
• Adapting to a hybrid work arrangement and maintaining productivity

ASSUMPTION: These challenges can be overcome with strong organizational skills, attention to detail, and effective communication.

📈 Similar Roles Comparison

• This role differs from other marketing manager positions in its focus on customer marketing program management and cross-functional collaboration.
• In the software development industry, customer marketing plays a crucial role in driving customer success and retention.
• Career progression in customer marketing can lead to senior marketing roles or other functions within the organization.

ASSUMPTION: This role offers unique opportunities for growth and development within the marketing function and the broader organization.

📝 Sample Projects

• Managing a customer reference program, including tracking customer references, generating reports, and optimizing processes
• Leading a customer marketing campaign, including content creation, design, and execution
• Collaborating with cross-functional teams to develop and implement customer marketing strategies

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for success in this role.

❓ Key Questions to Ask During Interview

• How does this role fit into the broader customer marketing strategy for EMEA?
• What are the key priorities for this role in the first 30-60-90 days?
• How does MongoDB support the professional development and growth of its marketing team members?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does MongoDB foster a collaborative and inclusive work environment?

ASSUMPTION: These questions help applicants understand the role's context, expectations, and the company's commitment to employee growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant customer marketing, project management, and data analysis experience
• Prepare examples of successful customer marketing campaigns or projects you've led in the past
• Research MongoDB's products, customers, and industry to demonstrate your understanding of the company and its mission
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.