🔹 Job Title: Customer Service Representative
🔹 Company: Hy-Vee, Inc.
🔹 Location: Springfield, Illinois, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun, March 30, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This position is customer-facing, requiring excellent interpersonal skills and the ability to manage multiple tasks efficiently.
✅ Providing prompt and friendly customer service
✅ Assisting customers with a variety of inquiries and transactions
✅ Handling cash, checks, and money orders securely
✅ Processing Western Union and postal orders
✅ Ensuring customer satisfaction through teamwork
✅ Selling and redeeming lottery tickets
✅ Assisting with other store duties as needed
ASSUMPTION: Responsibilities focus heavily on direct customer interaction and cash handling, suggesting the need for attention to detail and a customer-focused attitude.
Education: High school diploma or equivalent
Experience: 6 months to 1 year of similar or related work experience
Required Skills:
Preferred Skills:
ASSUMPTION: Given the customer interaction and transaction processing, prior experience in a retail or similar customer-facing role would be advantageous.
Salary Range: $15.00 to $18.75 per hour, depending on experience
Benefits: Visit the Hy-Vee Benefits page for comprehensive benefits information [Benefits | Hy-Vee]
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The role offers a competitive wage for the industry, with the possibility of benefits aligning with company standards.
Industry: Retail Grocery
Company Size: 10,001+ employees, suggesting robust support networks and opportunities for career growth
Founded: 1930
Company Description:
Company Specialties:
Company Website: http://hy-vee.com
ASSUMPTION: Hy-Vee's comprehensive focus on service suggests a supportive work culture that values customer engagement.
Career Level: Entry-level, suitable for those new to retail or customer service
Reporting Structure: Reports to various managers, including the Store Manager
Work Arrangement: Primarily on-site, emphasizing physical presence in the store
Growth Opportunities:
ASSUMPTION: Entry-level roles often provide foundational experience that can lead to supervisory positions within the company.
Office Type: Retail store environment
Office Location(s): Springfield, Illinois
Geographic Context:
Work Schedule: Fixed schedule, possible weekends or holidays as required
ASSUMPTION: The work environment is likely to be fast-paced, typical of retail operations.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Teamwork, Cash Handling, Problem Solving, Retail
ASSUMPTION: The application process evaluates interpersonal skills and familiarity with retail operations, crucial for this role.
ASSUMPTION: Familiarity with basic retail and financial transaction equipment would be an asset.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who thrive in dynamic settings and value customer interaction would excel.
ASSUMPTION: Challenges typical of retail roles include high customer interaction and transaction management under pressure.
ASSUMPTION: The role's skills are applicable across retail and customer-facing jobs, offering flexibility in career paths.
ASSUMPTION: Opportunity for involvement in projects aimed at enhancing customer service and store operations.
ASSUMPTION: Asking about team dynamics and success metrics can provide insight into day-to-day operations and potential career growth.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.