📌 Core Information
🔹 Job Title: Customer Service Agent - French Speaker (m/f/d)
🔹 Company: SIXT
🔹 Location: Lisbon, Lisboa, Portugal
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 0-2
🔹 Remote Status: Hybrid
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Serving as the first point of contact for customer inquiries and requests
- Advising on bookings, rental agreements, and resolving complaints
- Assisting business and private customers via phone and email
- Collaborating with other departments to ensure excellent customer service
ASSUMPTION: The job requires a detail-oriented individual who can handle multiple customer interactions effectively. This assumption is based on the nature of customer service roles that involve juggling various tasks simultaneously.
📋 Key Responsibilities
✅ Provide advice on customer requests regarding bookings, rental agreements, and invoices
✅ Assist via phone and email to ensure a premium service experience for customers
✅ Work closely with other departments to enhance customer satisfaction and loyalty
✅ Address and resolve customer complaints professionally
ASSUMPTION: The responsibilities extend to maintaining customer records accurately, reflecting typical practices in customer service roles.
🎯 Required Qualifications
Education: Not specified
Experience: Experience in a call center or customer service environment is required
Required Skills:
- Fluency in French and English
- Strong organizational and communication skills
- Proficiency in MS Office tools, especially Outlook, Word, and Excel
Preferred Skills:
- Experience working in a business process outsourcing (BPO) environment
- Ability to manage challenging customer interactions
ASSUMPTION: The role may benefit from candidates with problem-solving skills, given the expected customer complaint handling.
💰 Compensation & Benefits
Salary Range: Competitive compensation with performance-related bonuses
Benefits:
- 28 days of vacation plus a birthday and a volunteer day each year
- Hybrid working model with flexible dress code
- Private health insurance with additional Coverflex benefits
Working Hours: Full-time, 40 hours per week, with a hybrid work arrangement
ASSUMPTION: The compensation structure is likely to include health care and retirement benefits, common in international companies.
📌 Applicant Insights
🔍 Company Context
Industry: Travel Arrangements
Company Size: 5,001-10,000 employees, allowing for career growth and diverse role opportunities
Founded: 1912
Company Description:
- Leading provider of mobility services including car rentals and car sharing
- Advanced digital platform offering integrated mobility solutions
- Operates in over 110 countries with a strong emphasis on customer service
Company Specialties:
- Car rental and car sharing
- Mobility solutions and ride hailing
- Advanced digital mobility platforms
Company Website: http://www.sixt.com
ASSUMPTION: Given its global presence, the company likely values diversity and cultural competence in its employees.
📊 Role Analysis
Career Level: Entry-level, suitable for individuals starting their career in customer service
Reporting Structure: Likely reports to a Customer Service Manager
Work Arrangement: Primarily on-site with some hybrid elements as needed
Growth Opportunities:
- Potential to move into supervisory roles within customer service
- Access to training programs for personal development
- Opportunities to transition into sales or marketing roles based on performance
ASSUMPTION: Movement into management roles is possible for top performers, typical in customer service career paths.
🌍 Location & Work Environment
Office Type: Likely modern and collaborative, reflecting SIXT’s innovative business model
Office Location(s): Lisbon, a vibrant city known for its multicultural environment
Geographic Context:
- Located in Lisbon's business district, providing easy access to transport
- Rich cultural experiences and a hub for EU operations
- Growing expatriate community, making it ideal for international workers
Work Schedule: Primarily traditional business hours with potential variations for customer coverage
ASSUMPTION: Office space likely supports team collaboration and has amenities for employee convenience.
💼 Interview & Application Insights
Typical Process:
- Initial application review
- Phone or video screening interview
- In-person or panel interview with department leads
Key Assessment Areas:
- Language proficiency and communication skills
- Problem-solving capabilities
- Customer service expertise
Application Tips:
- Highlight experience with French-speaking clients in resumes
- Emphasize any call center achievements
- Prepare examples of customer problem resolution
ATS Keywords: French language, customer service, call center experience, MS Office, organizational skills
ASSUMPTION: Familiarity with CRM software may be beneficial, though not explicitly stated.
🛠️ Tools & Technologies
- MS Office Suite: Outlook, Word, Excel
- Customer Relationship Management (CRM) software
- Call center telephony systems
ASSUMPTION: Basic CRM usage is implied, as it's central to customer service operations.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer service excellence
- Innovation in mobility solutions
- Teamwork and collaboration
Work Style:
- Team-oriented with an emphasis on cooperation
- Structured, yet adaptable to change
- Proactive problem-solving approach
Self-Assessment Questions:
- Am I fluent in both French and English?
- Can I handle complex customer interactions smoothly?
- Would I be comfortable working in an international team environment?
ASSUMPTION: A positive attitude towards customer interactions and a flexible work demeanor are crucial.
⚠️ Potential Challenges
- Navigating high volumes of customer inquiries
- Ensuring customer satisfaction across language barriers
- Adapting to the dynamic environment of a growing company
- Maintaining team communication in a hybrid setup
ASSUMPTION: Stress management techniques may be necessary, common in intensive customer service roles.
📈 Similar Roles Comparison
- Typically offers fewer benefits compared to supervisory roles
- More direct customer interaction than analyst roles
- Involves initial training periods similar to other entry-level roles
ASSUMPTION: Salary ranges are competitive but driven by language proficiency.
📝 Sample Projects
- Implementing a new customer feedback system
- Coordinating cross-departmental customer service improvements
- Developing tailored customer service training modules
ASSUMPTION: The role may occasionally involve project-based tasks to improve service delivery.
❓ Key Questions to Ask During Interview
- How does SIXT support employee development in customer service roles?
- What are the main customer service challenges you face at SIXT?
- Can you describe the team culture and dynamics?
- What technologies are used in your customer service operations?
- How does the company ensure a positive work-life balance?
ASSUMPTION: Candidates should understand the balance between service efficiency and customer satisfaction.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume is updated to reflect relevant skills and experience
- Prepare a cover letter addressing your language proficiency and customer service experience
- Gather references that can vouch for your customer interaction capabilities
- Practice potential interview questions in both French and English
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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