Customer Service And Sales Support Representative

📌 Core Information

🔹 Job Title: Customer Service And Sales Support Representative

🔹 Company: Comforce Resource

🔹 Location: Boston, Massachusetts, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Working closely with product owners across various business lines
• Prioritizing organizational objectives and requirements
• Inputting, updating, and maintaining data accuracy
• Managing electronic files and records for easy retrieval

ASSUMPTION: The role requires interaction with multiple stakeholders to understand varying business objectives. This could indicate a dynamic and collaborative work environment.

📋 Key Responsibilities

✅ Accurately input, update, and maintain data in various digital systems and databases

✅ Verify accuracy of data by cross-referencing with source documents

✅ Conduct regular data quality checks to identify and rectify discrepancies

✅ Ensure timely completion of data entry tasks to meet project deadlines

✅ Manage and organize electronic files and records for easy retrieval

✅ Communicate with team members and supervisors to clarify data-related issues and ensure data integrity

ASSUMPTION: The role is heavily focused on data integrity and requires regular communication to ensure accuracy, indicating the importance of precision and collaboration.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role

Required Skills:

• Excellent typing speed and accuracy
• Strong attention to detail
• Organizational and time management skills

Preferred Skills:

• Experience working independently
• High level of integrity and confidentiality

ASSUMPTION: Since specific educational qualifications are not mentioned, it is assumed that practical experience and skill proficiency will be given significant consideration.

💰 Compensation & Benefits

Salary Range: $34.86 - $38.99 per hour

Benefits:

• Medical, vision, and dental coverage
• 401(k) with company match
• Company-paid life insurance
• Paid time off, including parental leave and family care leave

Working Hours: 40 hours per week

ASSUMPTION: Health and financial benefits suggest the company prioritizes employee well-being. Performance-based incentives indicate a merit-based reward system.

📌 Applicant Insights

🔍 Company Context

Industry: Not specified

Company Size: Not specified

Founded: Not specified

Company Description:

• Focus on customer service excellence
• Strong emphasis on data accuracy and integrity
• Performance-driven culture with competitive benefits

Company Specialties:

• Data management
• Customer relationship

Company Website: https://comforceresource.com/

ASSUMPTION: The company's commitment to robust data practices suggests potential growth in tech-enabled customer relations.

📊 Role Analysis

Career Level: Entry-level to intermediate

Reporting Structure: Likely reports to a team lead or supervisor in customer service or sales support

Work Arrangement: On-site, with future potential for remote flexibility

Growth Opportunities:

• Potential for career advancement within customer service
• Skill development in data accuracy and management
• Opportunities for cross-department collaboration

ASSUMPTION: The job offers a stepping stone into broader data management or customer service career paths.

🌍 Location & Work Environment

Office Type: Traditional office environment

Office Location(s): Boston, Massachusetts

Geographic Context:

• Located in a major metropolitan area with ample public transport
• Proximity to a diverse range of businesses and services
• Part of a thriving business community

Work Schedule: Standard business hours

ASSUMPTION: Being in a dynamic city like Boston offers a vibrant professional and social environment.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial HR screening
• Technical assessment on data accuracy (if applicable)

Key Assessment Areas:

• Attention to detail
• Typing speed and accuracy
• Problem-solving skills

Application Tips:

• Highlight relevant data entry experience
• Emphasize your ability to work independently
• Prepare for questions on organizational skills

ATS Keywords: Customer Service, Data Entry, Attention to Detail, Independent Work

ASSUMPTION: The application process may emphasize data precision and independent working ability.

🛠️ Tools & Technologies

• Microsoft Excel for data management
• CRM software for customer interactions
• Collaborative platforms for team communication

ASSUMPTION: Familiarity with Microsoft Office Suite and CRM systems is beneficial for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Integrity in data handling
• Commitment to customer service excellence
• Emphasis on collaboration

Work Style:

• Detail-oriented and precise
• Collaborative yet capable of independent work
• Efficient time management

Self-Assessment Questions:

• Do I have strong attention to detail?
• Am I comfortable working in a fast-paced environment?
• Can I adapt to new data management systems quickly?

ASSUMPTION: The company's culture likely values employees who can balance independence with teamwork.

⚠️ Potential Challenges

• Maintaining high data accuracy under tight deadlines
• Balancing multiple tasks and priorities
• Adapting to changes in project requirements
• Ensuring effective communication within a team

ASSUMPTION: The position demands strong organization and adaptability given the potential for evolving responsibilities.

📈 Similar Roles Comparison

• Similar roles may offer comparable salaries
• Positions in other locations may differ in cost of living adjustments
• Job titles may vary slightly between companies

ASSUMPTION: Examining similar roles in the market helps identify competitive compensation and benefits benchmarking.

📝 Sample Projects

• Data migration projects for new software implementations
• Systematically evaluating and updating customer databases
• Developing frameworks for data quality checks

ASSUMPTION: Projects likely involve significant data handling and cross-departmental collaboration.

❓ Key Questions to Ask During Interview

• What tools and software will I be using?
• How does this role contribute to the overall company objectives?
• What does success in this position look like?
• How is performance evaluated and rewarded?
• What are the opportunities for professional growth?

ASSUMPTION: Insightful questions can provide clarity on role expectations and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's careers page or job portal
• Include a detailed résumé highlighting relevant skills and experience
• Prepare a cover letter that expresses your interest and qualifications
• Be ready for a potential technical skills test
• Follow up with HR post-application to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.