Customer Service Associate - 3rd Shift

📌 Core Information

🔹 Job Title: Customer Service Associate - 3rd Shift

🔹 Company: Valor LLC

🔹 Location: Florence, Kentucky, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing welcoming and efficient service in a retail environment
• Operating the cash register and handling transactions accurately
• Maintaining cleanliness and orderliness of the store
• Restocking shelves and managing inventory

ASSUMPTION: This role emphasizes customer interaction and maintaining store operations, which suggests that interpersonal skills and the ability to multitask are essential.

📋 Key Responsibilities

✅ Greet customers and encourage sign-ups for the Ribbiting Rewards Loyalty Program

✅ Maintain professional appearance and adhere to store uniform standards

✅ Follow safety and security procedures to prevent theft

✅ Ensure timely arrival for shifts and notify management of schedule changes

✅ Perform cleaning tasks to maintain a tidy workplace

✅ Restock products as necessary and ensure they are properly displayed

✅ Participate in incentive programs and support team goals

✅ Comply with all store policies and procedures

✅ Undertake other duties as assigned by management

ASSUMPTION: The responsibilities suggest a dynamic and engaging work environment focused on customer satisfaction and store presentation.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 1-2 years in customer service, preferably in public-facing roles

Required Skills:

• Strong verbal and written communication skills
• Effective problem-solving and critical thinking
• Attention to detail and organizational skills

Preferred Skills:

• Experience in a fast-paced retail environment
• Familiarity with loyalty programs and point-of-sale systems

ASSUMPTION: Preferred skills enhance the ability to engage with customers and handle transactions efficiently, which are critical to retail roles.

💰 Compensation & Benefits

Salary Range: Not specified; typical retail compensation with potential bonuses for performance

Benefits:

• Medical, dental, and vision insurance options
• PTO, paid holidays, and sick time
• 401(k) with company match
• Employee Assistance Program and discounts

Working Hours: Standard 40-hour workweek with potential for overtime or flexible shifts as necessary

ASSUMPTION: Benefits are comprehensive for the retail sector, indicating a focus on employee well-being and retention.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on convenience stores with a unique experiential twist

Company Size: 201-500 employees, indicating a medium-sized business with growth potential

Founded: 1966, reflecting decades of stable operations and community presence

Company Description:

• Provides a diverse range of fuel and convenience products
• Operates with a strong sense of community and customer focus
• Famous for innovative and engaging retail experiences, like the Disco Bathrooms

Company Specialties:

• Fuel and loyalty programs
• Retail and convenience store operations
• Community and customer engagement

Company Website: https://hopshops.com/

ASSUMPTION: The company appears committed to community involvement and customer satisfaction, which may translate to a supportive work environment.

📊 Role Analysis

Career Level: Entry-level position with scope for progression into supervisory or specialized roles

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: On-site with potential for cross-location assignments

Growth Opportunities:

• Access to training and professional development resources
• Potential for advancement to supervisory positions
• Opportunities to participate in and lead community initiatives

ASSUMPTION: The role provides an opportunity to learn retail operations comprehensively, possibly serving as a stepping stone to managerial positions.

🌍 Location & Work Environment

Office Type: Retail store environment with an emphasis on customer interaction and sales

Office Location(s): Florence, KY, among other regional locations

Geographic Context:

• Situated in a bustling retail hub with access to local amenities
• Part of a network of branches, offering exposure to different work settings
• Cultural emphasis on local community engagement and customer-centric service

Work Schedule: Night shifts, particularly focusing on the 3rd shift with some degree of schedule flexibility, depending on store needs

ASSUMPTION: An engaging retail location likely means a dynamic workpace with plenty of customer interaction.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening
• Interview with store manager or HR representative
• On-site work trial or observational shift

Key Assessment Areas:

• Customer service skills and demeanor
• Ability to handle cash transactions
• Adaptability and teamwork effectiveness

Application Tips:

• Highlight prior customer service experience
• Showcase reliability and punctuality traits
• Emphasize a positive attitude and willingness to learn

ATS Keywords: Customer service, retail, cash handling, communication, teamwork, adaptability

ASSUMPTION: Applications will prioritize candidates with clear evidence of customer service capabilities and reliability.

🛠️ Tools & Technologies

• Point-of-sale systems
• Loyalty program software
• Basic inventory management tools

ASSUMPTION: Familiarity with retail technology and willingness to learn new systems can be advantageous.

👔 Cultural Fit Considerations

Company Values:

• Family and integrity
• Customer-centric service
• Safety and community impact

Work Style:

• Collaborative and team-oriented
• Flexible and adaptable to dynamic retail settings
• Driven by client satisfaction and operational efficiency

Self-Assessment Questions:

• Am I comfortable working during night shifts?
• Can I maintain a positive attitude under pressure?
• Do I align with the company's community-centric values?

ASSUMPTION: The company seeks candidates who are not only skilled but also fit well within a family-oriented, service-driven culture.

⚠️ Potential Challenges

• Working night shifts may require adjustment to sleeping patterns
• Handling high traffic during busy periods
• Maintaining product knowledge across a wide range
• Balancing customer service with operational duties

ASSUMPTION: Successful candidates will be able to adapt to shift work and high customer interactions.

📈 Similar Roles Comparison

• Similar positions may offer different benefit packages, such as a focus on salary versus bonuses
• Diverse customer demographics may vary between locations
• Shifts might differ in flexibility depending on store policies

ASSUMPTION: Comparisons may vary based on individual store policies and local demand for retail service workers.

📝 Sample Projects

• Organize and lead an in-store promotional event
• Participate in a community engagement initiative
• Assist in the implementation of a new product display

ASSUMPTION: Sample projects are hypothetical and would depend on the store's current marketing and operational needs.

❓ Key Questions to Ask During Interview

• What is the typical career progression for this role?
• How is success measured for a customer service associate?
• What type of training and development opportunities are available?
• Can you describe a typical night shift?
• How does the team collaborate during high-traffic periods?

ASSUMPTION: These questions are designed to clarify role expectations and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills
• Write a cover letter expressing interest and alignment with company values
• Be ready to discuss past customer service experiences during the interview
• Follow up with the hiring manager after the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.